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Motto by Hilton Tulum

4.5 star property
4.5-star luxury hotel near Hunab Lifestyle Center, connected to a shopping center

Choose dates to view prices

Photo gallery for Motto by Hilton Tulum

Exterior
Premium bedding, in-room safe, individually decorated
2 outdoor pools, cabanas (surcharge), sun loungers
2 outdoor pools, cabanas (surcharge), sun loungers
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast available

Explore the area

Map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Las Palmas Public Beach
    ‪9 min drive‬
  • Playa Paraiso
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪50 min drive‬

Room options

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

Premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

Premium bedding, in-room safe, individually decorated

Bunk beds - 1 Twin bed over 1 Queen bed

  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

Premium bedding, in-room safe, individually decorated

Flex Room, 1 Queen Wall Bed, Rooftop Level

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite (1 Queen bed)

55-inch flat-screen TV with digital channels

Junior Suite (1 Queen bed)

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Flex Room with 1 Queen Wall Bed

Premium bedding, in-room safe, individually decorated

Flex Room with 1 Queen Wall Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Garden view

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for 1 Queen bed Rooftop Level

Premium bedding, in-room safe, individually decorated

1 Queen bed Rooftop Level

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

Premium bedding, in-room safe, individually decorated

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

  • 30 sq m
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

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  • Pool
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CA $625 total
includes taxes & fees
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About the area

Tulum

Seaside stay .A stay at this Zama hotel places you steps from Hunab Lifestyle Center and within a 5-minute walk of Jaguar Park. Tulum Mayan Ruins and Las Palmas Public Beach are also within 3 miles (5 km).

What's nearby

  • Tulum National Park - 1 min walk - 0.2 km
  • Gran Cenote - 5 min drive - 5.1 km
  • Tulum Mayan Ruins - 8 min drive - 4.0 km
  • Las Palmas Public Beach - 9 min drive - 3.6 km
  • Playa Paraiso - 12 min drive - 4.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Motto by Hilton Tulum

4.5-star luxury hotel near Hunab Lifestyle Center, connected to a shopping center
Motto by Hilton Tulum offers its guests 2 outdoor swimming pools and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at the luxury Motto by Hilton Tulum. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 4.5-star Tulum hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2022
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Bar by the pool
Motto by Hilton Tulum offers 115 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Exterior

Naala Tulum

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  • Free WiFi
  • Restaurant
  • Air conditioning
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The price is CA $102
CA $131 total
includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Outdoor pool (guest access)
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 55 per pet, per day, plus a deposit of USD 300 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 23.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 per person
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Motto by Hilton Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 141 out of 240 reviews
Rating 8 - Good. 57 out of 240 reviews
Rating 6 - Okay. 17 out of 240 reviews
Rating 4 - Poor. 11 out of 240 reviews
Rating 2 - Terrible. 14 out of 240 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym, loved the free laundry available and the location was good. Biking around made for a fun adventure.
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid Tulum at all costs
I would not recommend anyone to stay here based on the location. Tulum has sadly become a mafia-controlled tourist trap and it was one of the worst travel experiences I’ve had. This hotel is super nice and shiny, but beware you will be in an area that’s still underdeveloped, the taxi cartels have blocked Uber and similar services and they charge ridiculously amounts of money to take you to the beach which is less than 5 minutes away. The restaurants around look nice, but the food is actually terrible and the prices are also ridiculous. And the food at the hotel is really bad and the cocktails tasted like they’ve been watered down. I’m Mexican and I’m shocked to see what this majestic place has become, thanks to influencers and cartels wanting to take advantage of the hype to rip off tourists. It’s a real shame. I would advice to stay in Playa del Carmen or Cancun, where at least you can find good, regularly-priced tacos and seafood and you can easily access the beach.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sunhi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Dec 2024

8/10 Good

Muhammad Fahad Alam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the staff were amazing. The location is safe but not in the most happening of places in Tulum.

10/10 Excellent

dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING EXPERIENCE
The hotel is amazing and only 20 minutes bike ride from beautiful beach club . The rooftop with the pool is amazing.The staff is welcoming , helped me for everything , even bike renting (which is free).
Stayed 3 nights in Nov 2024

10/10 Excellent

Hanin

Stayed 2 nights in Nov 2024

8/10 Good

ANNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One day the weather was lousy and there was only me and my wife on the roof-top enjoying the tranquility. Then the bartender came and and put the electronic techno music on. I asked him him not to do this since we were the only guests there. He told me, that he is there too and he likes the music. I didn't want to spoil my day then, but I think you should know.
Stayed 3 nights in Nov 2024

4/10 Poor

Dionisio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I spent 9 days in Riviera Maya, my last 2 days in Motto hotel. I was surprised when I was charged additional fee at reception about US$45. As ID I was demanded a passport only a DL not acepted. Room too small, small fridge was not working, reported 1 st day & never fixed, as result my dairy products & other food stuff gone to waste!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place , clean , friendly oh and ah..
Stayed 4 nights in Nov 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great compared to other options in the area. Plenty of parking, rooms are as described. There are two restaurants. Breakfast is busy and it took almost an hour to get our food. The prices are not too bad.
Stayed 1 night in Nov 2024

10/10 Excellent

Anand, Brampton

Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel in a great location with amazing rooftop pool, good food and poilte staff!
Stayed 7 nights in Oct 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is awesome! The room is nice and cozy with a great view. The pool was a little bit dirty 😬. Great location, great service! I’d come back for sure !
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul, COLD SPRING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Kerine

Disliked: Cleanliness
I got bed bugs from staying at this property. I thought they were mosquitoes bites at first, but realized after the 2nd night bed bug bites. The toilet clogged and the noise around my room was disgusting. Nobody came to clean my room after the 1st night until after 3pm. I know bc I was taking a nap. I let the front desk know I would be out and came back and room was still not cleaned. I had to ask for bath rags because none were provided. Place also looks a little run down since photos were taken. In all my travels this by far was the worst hotel I stayed in. Not worth trying to save a little money in the end.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with exceptional views and surroundings. Has it own parking and room service is excellent. Rooftop is worth seeing!
Stayed 3 nights in Jul 2024

2/10 Terrible

Angellica

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic I!
Stayed 2 nights in Jul 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Seidah

Liked: Cleanliness, staff & service, property conditions & facilities
Located between Centro Tulum and Beach zone...Can ride bikes to both..property extremely clean and staff was amazing..Would definitely stay again in the near future
Stayed 7 nights in Jul 2024

10/10 Excellent

Mariana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Shruti

Liked: Cleanliness, staff & service, property conditions & facilities
this is best
Stayed 1 night in Jul 2024

10/10 Excellent

Mariana

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice and clean, staff was friendly, the roof top pool and gym is very nice. Great location, pretty close to everything, parking garage underneath the hotel so feel free to rent a car. Give my stay here a 10/10
Stayed 5 nights in Jun 2024

10/10 Excellent

Dewayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a few restaurant options, short bike ride to the beach.
Stayed 5 nights in Jun 2024