See all properties

Paramar Viva

3.5 star property
Family-friendly 3.5-star hotel near Tulum Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paramar Viva

Property grounds
Exterior
Courtyard
Elite Apartment | Living area
Exterior detail

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
Aldea Premium, Tulum, QROO, 77760
  • Tulum National Park
    4 min drive
  • Hospital de Tulum
    5 min drive
  • Dos Aguas Park
    5 min drive
  • Tulum, Quintana Roo (TUY)
    17 min drive

Room options

View all photos for Elite Apartment

Elite Apartment | Living area

Elite Apartment

  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment

Panoramic Apartment | Terrace/patio

Panoramic Apartment

  • Resort view
  • Sleeps 7
  • 3 Double Beds and 1 Large Twin Bed

View all photos for Honeymoon Apartment

Honeymoon Apartment

Honeymoon Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment

Comfort Apartment

Comfort Apartment

  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Classic Apartment

Down comforters, in-room safe, individually decorated

Classic Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Apartment

Classic Apartment

Classic Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Apartment

Junior Apartment

Junior Apartment

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Honeymoon Apartment

Down comforters, in-room safe, individually decorated

Honeymoon Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Aerial view
The Waves Tulum
Pool
Hot tub
Spa
Pet-friendly
4.2 out of 5, Very good, (747)
The price is CA $90
per night
CA $114 total
includes taxes & fees
2 Dec - 3 Dec
The Waves Tulum

About the area

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Beach and Tulum Mayan Ruins. Tulum National Park and Dos Aguas Park are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 4 min drive
  • Tulum Beach - 11 min drive
  • Tulum Mayan Ruins - 11 min drive
  • Las Palmas Public Beach - 13 min drive
  • Playa Paraiso - 15 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 51 min drive

Restaurants

  • ‪Mercado Tulum - ‬4 min drive
  • ‪Rossina Cafe - ‬8 min walk
  • ‪Carl's Jr. - ‬4 min drive
  • ‪Pescaderia Estrada - ‬4 min drive
  • ‪La Consentida - ‬4 min drive

About this property

Paramar Viva

Family-friendly 3.5-star hotel near Tulum Beach
As a guest of Paramar Viva, you'll find 3 outdoor swimming pools, 2 indoor swimming pools, and a sauna. A rooftop terrace, an arcade/game room, and laundry facilities are also featured at the family-friendly Paramar Viva. Self parking is free.

This 3.5-star Tulum hotel is smoke free.

  • 26 guestrooms or units
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Game room or arcade
  • Elevator
  • No smoking on site
Paramar Viva offers 26 air-conditioned accommodations with washers/dryers and safes. These individually decorated and furnished accommodations have separate sitting areas and include kitchen islands. Beds feature down comforters. Accommodations at this 3.5-star hotel have kitchens with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Smart televisions are featured in guestrooms. Housekeeping is offered on request and hair dryers can be requested.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Baby bath
  • Highchair
  • Kitchen
  • Laundry facilities
  • Microwave
  • Playground
  • Refrigerator
  • Separate dining area
  • Washer/dryer

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Free offsite parking within 3 ft

Things to do

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Playground
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator
  • Elevator door width (inches): 60
  • Front entrance ramp
  • Smooth flooring in room
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch Smart TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down comforter

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Blender
  • Cookware/dishes/utensils
  • Dining room
  • Kitchen
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Chef
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Washer and dryer
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: USD 35
Late check-in subject to availability
Late check-in fee: USD 35 for check-in between noon and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 35

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 35 (subject to availability)
  • Late check-in fee: USD 35 for check-in between noon and 2:00 PM
  • Late check-out fee: USD 35 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Property is also known as

Paramar Viva Hotel
Paramar Viva Tulum
Paramar Viva Hotel Tulum

Paramar Viva Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 27 reviews" "
Rating 8 - Good. 4 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 5 nights in Jul 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Adrián

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and confortable condominum
Stayed 4 nights in Jul 2024

8/10 Good

Eddy

Liked: Cleanliness, amenities, property conditions & facilities
Customer service was great
Stayed 4 nights in Jul 2024

10/10 Excellent

marisol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a quiet, calm oasis that brought about amazing experiences for us all. The gym , to the infinity pool, the excellent decor in our room, the small details brought us so much pleasure to see. We all loved our stay at this hotel. I would recommend this place to everyone I know. Beautiful and breathtaking.
Stayed 4 nights in Jun 2024

10/10 Excellent

Alix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, views and host
Our stay was phenomenal. The location was perfect, about 8 minutes away from town driving. There’s a few small places that are walking distance as well for food and drinks. The service was great, the location was well. Our hosts were very responsive. We did have a small issue with the water being out our first night. We got back in around 2 and the water was out, maintenance agreed to come fix it first thing in the morning but luckily it cut back on by the next morning around 830 by itself. 10/10 overall
Stayed 3 nights in May 2024

6/10 Okay

Maribel

Stayed 3 nights in Feb 2024

6/10 Okay

Nelson

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice unit, but far from the beach and restaurants. If you want to stay here you need to rent a car for sure, it will be cheaper than paying for a taxi during your whole stay. Staff at the complex was very friendly and helpful. But you need to deal with the managing company in charge of renting the apartment. They didn't send anyone to clean the apartment upon request. I just gave up on that despite I was told they will come to change towels and do the cleaning.
Stayed 8 nights in Mar 2024

2/10 Terrible

Natalie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hosts are completely unresponsive and the property is extremely dirty. When we arrived “housekeeping” was still in the room so we saw her finishing up. She had towels on the floor which she then rolled up and placed on the bed. Upon inspecting the room we kept finding more and more issues. The sheets were dirty and stained, the walls were dirty, dirty mirror, pasta stuck onto the wall, stained couch, garbage on the floor, dust clots on the floor (where the towels that went on the bed were laying…) etc.. we contacted the host to no response. Host also did not provide us with the Wifi password until the last night, and would not answer any q’s in the group chat. The water also went out twice during our visit. The AC in the unit is also completely messed up. No matter which temperature you set it too, it always cools the same amount. Without the AC on however it gets too hot and humid. At one point we had it set to 28 degrees C and it was freezing still, but as mentioned we could not turn it off as it would get way too hot without it. This applies for both AC units in the apartment. The worst part of the entire trip came though on Monday morning when we discovered a cockroach in our room. Which was disgusting. We understand that we are in Mexico and there can be bugs but not cockroaches!! We are hoping that they didn’t lay any eggs in our luggage and we didn’t bring anything back to Canada with us.
Stayed 5 nights in Jan 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

4/10 Poor

Roberto

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Jan 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Room was cozy and the pool was beautiful. Highly recommend.
Stayed 4 nights in Dec 2023

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hugo was amazing and extremely helpful also Adamaris was so helpful. Planning my comeback.

2/10 Terrible

Wazhma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property because of the previous reviews but what a disappointment. Upon entering the apartment there is a horrible smell, of damp wet moldy material. The floors felt like they were mopped with dirty water making them feel gross. We had to do an inventory check….waiting, while every spoon, fork, coffee cup, water glass, plate and bowl were counted. I was not quick and didnt notice that the pillows had no covers. There is no shower pressure. The wifi was not working which I brought up numerous times during check in but was told dont worry… it’ll come on. Well, there was no wifi all four days. I kept asking for help from the management group but got no answer. Finally, our last night, our room manager came to check everything again and said its a problem a technician has to fix from Cancun. I don’t recommend this property; the management is team unresponsive, the apartment is gross, the surrounding area looks like a war zone with construction everywhere. Very, very disappointing stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apts are not to far from either the beach or downtown . About 10 mins each way . Super quiet facility , pool is amazing not packed at all!!! And apts are very modern and spacious
Stayed 3 nights in Aug 2023

10/10 Excellent

CARLO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

VICTOR

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Mar 2024

4/10 Poor

laurent

Stayed 8 nights in Mar 2024

4/10 Poor

Yanic, Osterholz-Scharmbeck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Gebäudekomplex besteht aus verschiedenen Besitzern. Ansich eine tolle Unterkunft mit tollem Pool und whirpool. Die unterkunft war gepflegt und aussreichend ausgestattet. Am zweiten Abend kamen wir nach einem langen Tag zurück zur Unterkunft. Allerdings ging der Strom zu diesem Zeitpunkt nicht mehr. Nach etwas hin und her hat uns der Manager unseres Apartments(der sehr bemüht war) einen neuen Schlüssel zukommen lassen für eine Unterkunft im selben Gebäudekomplex die wir nach 2 Stunden beziehen konnten. Während der Nacht um 2 Uhr fiel auch hier der Strom und auch die Wasserversorgung aus, sodass wir in der Hitze nicht mehr schlafen konnten. Dieses Mal war nicht nur unser Apartment, sondern das gesamte Gebäudekomplex betroffen und hatte keinen Strom mehr. Es war einfach nur schrecklich und dies hatte nichts mehr mit Urlaub zu tun. Als ich morgens Eigentümer eines Apartmentst darauf angesprochen habe, sagten sie das es hier häufiger passiert. Es wäre schön solche Informationen vorab zu bekommen. Ab den dritten Tag ging nur noch 1 von 2 Fahrstühlen.
Stayed 4 nights in Mar 2024

10/10 Excellent

Eva

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement à Tulum
Appartement très agréable au rez-de-chaussée. Équipement satisfaisant pour un court séjour. Petit bassin dans le jardin,Très agréable. Piscine sur le toit magnifique avec l'équipement en terrasse! Logement propre mais problème d'odeur d'humidité pendant tout le séjour.
Stayed 3 nights in Feb 2024

8/10 Good

sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
La zona es muy linda y tranquila, el departamento estaba bien.
Stayed 4 nights in Jan 2024

2/10 Terrible

marisela

Liked: Property conditions & facilities
El espacio está bien, solo que está enredoso la ubicación, no se tuvo servicio de regadera en cuarto principal, y muy malos olores que se tenía en ese sanitario, no se tuvo servicio de internet en toda la estancia, se tenía carta de la administración de que no podíamos hacer uso de las amenidades, no dejaron papel sanitario para baños,lo terrible es que se tiene la certeza que se olvidó una cangurera con dinero, y comentan que no.
Stayed 3 nights in Dec 2023

10/10 Excellent

Patrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paramar Viva jul
Stor och rymlig lägenhet, fullt utrustat kök. Mycket bra service av all inblandad personal, både med tips på ställen att besöka, taxibokningar med mera. Vill man bo stort och fint samt ostört med ändå nära till allt så är Paramar Viva perfekt. Supernöjda, återkommer mer än gärna.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ricardo Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifico y recomendable totalmente
Un excelente lugar para hospedarse, tal y como estan en las fotografias, buen cuidado general de las instalaciones, tiene todo lo necesario desde una cuchara hasta lavadora con secadora. Tiene una alberca limpia, privada, comoda. Tiene una alberca compartida en en el 3er piso con una vista increible. Recomendables en su totalidad. El servicio excepcional en todo momento desde la llegada hasta la salida. El uso de bicicletas esta bien para poder acudir a los alrededores. Le doy las.mejores de las calificaciones. Puntos a considerar: 1 esta en una zona nueva aun en construcción y por lo exclusivo pues necesita bicicleta o auto para ir a otros lugares en tulum. 2 te cobran si utilizas en exceso la energia electrica (aire acondicionado) no es algo malo, creo ayuda a crear buenos habitos de uso de la energia 3 No hay recepción las 24 horas por lo cual por la noche debes apoyarte con servicio de seguridad que esta 24 horas, pero siempre dispuestos a ayudar y solucionar lo necesario.
Stayed 3 nights in Jun 2023