4/10 Poor
Dona
23 Dec 2024
Liked: Cleanliness
Disliked: Staff & service
RUN away if you are bringing a group! Most of the staff are really beautiful but the manager was awful. He actually lied directly to us regarding our group arrangements - and put some of our group members in lesser quality rooms without our permission and having already paid for the higher class of room. Our group contact was very nice - but didn't get anything right regarding our rooms set up or spa appointments. They also lied to us about a special spa room we reserved. We got there and the wedding couple was told it was not available because it was "broken" but when we went there - it turns out they had just put someone else in that room. We also had our group luggage delivered before we arrived. They told us that it never came (which caused a panic) then they said it had just arrived. It was actually there for four hours so they did not tell us the truth and set up a panicked chain of events. This may be fine for a couple stay - but if you are a meeting planner or the coordinator for a family group - do not trust anything they say.
Dona
Stayed 2 nights in Nov 2024