Our stay here started out positively, but ended poorly. Unfortunately, there was a misunderstanding with an extension we made on our stay, due to language difficulties with the staff at reception. The manager then got involved and essentially berated and demeaned us to try and get us to pay for an extra room to resolve the mistake. He was mocking and condescending, and it made the situation very uncomfortable. In the end, the hotel could be, but there were a number of other issues worth mentioning. Wifi was very poor. It went out entirely for 2 days and every time we mentioned it to the staff, they just said that it was working fine and did nothing to try to fix it. Also, a tampon (not ours) was left in our room in a very visible place by whoever cleaned our room that day. It was also annoying that they made us physically prove that our reservation included breakfasts for all of our family members even though they clearly had the reservation with the same information. Even after we showed them the reservation, they still asked us about it the very next day. If you’re looking for a hassle-free experience in Ubud, this is not it. We would not stay here again or recommend.