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Grand Mercure Urumqi Hualing

4.5 star property
4.5-star luxury hotel in Ürümqi City Centre

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December 2024
January 2025

Photo gallery for Grand Mercure Urumqi Hualing

Superior Room, No View
Lobby
Front of property
Ballroom
Premium bedding, minibar, in-room safe, rollaway beds

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
No. 109, Xihong East Road, Ürümqi, Xinjiang, 830000
  • Hongshan Park
    14 min walk
  • Hongshan Arena
    19 min walk
  • Xinjiang Uygur Autonomous Region Museum
    5 min drive
  • Urumqi (URC-Diwopu Intl.)
    25 min drive

Room options

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, rollaway beds

Deluxe Room

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Premium bedding, minibar, in-room safe, rollaway beds

Executive Room

  • 38 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, rollaway beds

Deluxe Room

  • 38 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, rollaway beds

Deluxe Room

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Premium bedding, minibar, in-room safe, rollaway beds

Executive Room

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, rollaway beds

Superior Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, rollaway beds

Superior Room

  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Suite

Premium bedding, minibar, in-room safe, rollaway beds

Superior Suite

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hilton Urumqi

Pool
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very good, (41)
The price is CA $116
per night
CA $135 total
includes taxes & fees
11 Dec - 12 Dec
Hilton Urumqi

About the area

Ürümqi

Heart of Ürümqi.Your stay at this Ürümqi City Centre hotel places you within 2 miles (3 km) of Hongshan Park and Hongshan Arena. Xinjiang Uygur Autonomous Region Museum and Xinjiang Medical University are also within 3 miles (5 km).

What's nearby

  • Hongshan Park - 14 min walk - 1.2 km
  • Hongshan Arena - 19 min walk - 1.6 km
  • Xinjiang Uygur Autonomous Region Museum - 5 min drive - 3.8 km
  • Xinjiang International Grand Bazaar - 7 min drive - 6.4 km
  • Xinjiang People's Hall - 9 min drive - 6.3 km

Getting around

  • Ürümqi South Railway Station - 13 min drive
  • Urumqi (URC-Diwopu Intl.) - 25 min drive

Restaurants

  • ‪国韵天香茶庄 - ‬12 min walk
  • ‪乌鲁木齐绿野装饰工程有限公司绿野木雕工艺装饰材料销售部 - ‬11 min walk
  • ‪乌鲁木齐茶王府 - ‬12 min walk
  • ‪泾渭茯茶 - ‬9 min walk
  • ‪华凌廊桥咖啡厅 - ‬7 min walk

About this property

Grand Mercure Urumqi Hualing

4.5-star luxury hotel in Ürümqi City Centre
Grand Mercure Urumqi Hualing offers its guests a sauna and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A nightclub, spa services, and a complimentary children's club are also featured at the luxury Grand Mercure Urumqi Hualing. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4.5-star Ürümqi hotel is smoke free.

  • 250 guestrooms or units
  • 17 levels
  • 3 dining venues
  • Meeting rooms
  • Nightclub
  • Karaoke
  • Kid's club (free)
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
Grand Mercure Urumqi Hualing offers 250 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium satellite channels and pay movies.

Bathrooms include bathrobes and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary newspapers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

Chinese (Mandarin), English, Russian

Property amenities

Family friendly

  • Free children's club
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Sofa bed

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: CNY 128 for adults and CNY 64 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Billiards/pool table
  • Fitness center
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Spa services
  • Tennis

Accessibility

  • Elevator

Room amenities

Entertainment

  • Pay movies
  • Premium channels
  • Satellite channels
  • TV

Bedroom

  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Sofa bed

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Free newspapers
  • In-room massage
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 PM

Check-out

Check-out before 2 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 180 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 128 for adults and CNY 64 for children
  • Airport shuttle fee: CNY 160 per vehicle (one way)
  • Rollaway bed fee: CNY 180 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Mercure Hualing
Grand Mercure Hualing Hotel
Grand Mercure Hualing Hotel Urumqi
Grand Mercure Urumqi
Grand Mercure Urumqi Hualing
Grand Mercure Urumqi Hualing Hotel
Mercure Urumqi Hualing Urumqi
Grand Mercure Urumqi Hualing Hotel
Grand Mercure Urumqi Hualing Ürümqi
Grand Mercure Urumqi Hualing Hotel Ürümqi

Grand Mercure Urumqi Hualing Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 29 out of 75 reviews" "
Rating 8 - Good. 35 out of 75 reviews" "
Rating 6 - Okay. 6 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 0 out of 75 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

MK, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only negative thing about this Hotel is that despite we were accommodated on the Non-smoking Floor, the corridor is often filled with cigarette smoke which also found their way into the room. Very annoying and unhealthy.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, not so great location
Loved the room - great facilities, comfortable bed. A nuisance that you couldn’t just walk out of the hotel to take a pleasant stroll. Needed to take a taxi everywhere, and while they are very cheap, it makes it a bit more of an effort to go out. Hardly any English is spoken so Westerners need to make sure they get hotel staff to write down where you wish to go for the taxi driver.
Stayed 3 nights in Oct 2018

8/10 Good

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Alternative to American Brands
The hotel is very modern and clean. The breakfast buffet was so good I also did the dinner buffet which was equally as good. Y126 for hotel guests. It is walking distance (longish) to the famous provincial museum, but it is closed Mondays, the day I was there. It was a very easy walk to Red Hill aka Red Mountain Park. Pleasant walk to the top and back. Get directions to the North Gate. My only annoyance was that it was very hard to find any staff that spoke any English. There were a few but hard, in most cases not terribly fluent. Owned by Korean Accor hotels. Location is very central, but the location on top of the commercial center was kind of strange. But all the commerce nearby was interesting.
Stayed 2 nights in Oct 2018

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, room comfort
10 day visit
I stayed in the hotel for 10 days. The was friendly and helpful. Only thing that is a not very inconvenient is that I have to walk to the street to find taxi.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Wash basin leaking , bathroom water doesn’t flow. Toilet doesn’t flush well
Stayed 1 night in Oct 2018

8/10 Good

Chi hang Savio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but need improvement
Everything is great about the hotel except the tap water. The running water has impurities. They need to clean the water pipes. I thought it happens to the area, but I stayed at other hotel in Urumqi and the water was fine.
Stayed 3 nights in Sep 2018

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location. I’d stay elsewhere.
Don’t bother upgrading to a different room. The executive lounge is just a space- no amenities or attendant. I would not stay here again. I was able to find someone who spoke English easily.
Stayed 3 nights in Sep 2018

10/10 Excellent

Filo, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, rooms are big, atm in the hotel lobby and travel agency inside the hotel.
Stayed 6 nights in Sep 2018

6/10 Okay

S.BEK, Uzbekistan

Liked: Staff & service
Generally hotel is OK, mostly suitable for make furniture and alike shopping. Breakfast is good. Rooms also OK.
Stayed 3 nights in Aug 2018

10/10 Excellent

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
I enjoy this hotel. This is the only hotel where I stay when I travel to Urumqi. Rates are very good compared to the type of hotel it is. Very friendly staff despite the paranoid nature of authorities in Xinjiang towards foreigners. The staff does a very good job of making me feel comfortable.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good stay!
The hotel is good compared to others in the region however took very long to Check in. Otherwise the hotel staff is very accomodating and helpful. There are also nice restaurants inside the hotel
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We reach this hotel, we feel very comfortable, door man and receptionist are very helpful.
Stayed 4 nights in May 2018

6/10 Okay

Adeeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odd place
This is a strange hotel. It is built atop a "shopping centre", i.e., a five-storey bazaar (which offers, among other things, a great choice of bathroom fixtures!) and has no direct street access. You go down a long traffic ramp and then you end up on a crowded street with nothing in the way of restaurants or shopping. And despite the Grand Mercure label, this is still far from being an international hotel. Some of the staff speak English (almost none speak Uyghur), but turning in some laundry turned into a routine Monty Python could not have dreamed up. The lobby lounge does not exist, nor does the roof garden. And they don't believe in credit or credit cards. They swiped my card for 500 RMB when I checked in. When that ran out, they came and locked up the minibar (which I had no intention of using anyway) and refused to let me charge anything to my room. Cash only from then on. On the plus side, the breakfast was very good and the rooms are large and very pleasant.

6/10 Okay

Hoo

Disliked: Staff & service, property conditions & facilities

8/10 Good

Rajaram, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good service
Good hotel, good service. Guest relations manager Wang was very helpful. Amanda is wonderful with guests as always. Breakfast is a bit pricey at RMB 128 and except Mr Wang and Amanda, no one else really speaks English. Otherwise, a very good hotel.

10/10 Excellent

ChangCheng, Boston, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Urumqi
Excellent price, location, and service! Located near Urumqi Museum and HungShan Park both are very interesting places to visit. The crew is super nice and even packed us unexpected breakfast at 5:40AM on the day we checked out! We really appreciated it. We know the local time is 2 hours behind Beijing time. The hotel serve breakfast at 7AM usually. We have an early flight at 8AM but due to security takes time we have to leave the hotel at 6AM. We also stayed with a group in another 5 star hotel in Urumqi but we like Grand Mercure better.

10/10 Excellent

Lee, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Friendly staff n good service

8/10 Good

Tim, Adelaide, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Off To a Slow Start
Things got to a slow start as there were no details of my booking which took some considerable time to sort out. The upside to this was that I was upgraded from a standard room to a palatial room on the top floor. Also the general experience also improved. This is extremely well priced hotel with very good facilities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Want to stay again!
We arrived at the hotel around 12:00 noon, the porter helped with our luggage. We were given our room key/card immediately despite the check in time is 2:00 PM. We were amazed when we walked in the hallway seeing the lights went on one by one while we passed by other rooms. Beautiful doors! The room is very clean, large and elegant . It is equipped with not only bathrobe but also up to date technology supply--- better than many other five star hotels. It's located in a kind of noisy area, but we didn't hear any during our stay. Actually, I think its location is very convenient---restaurant and shopping mall are right in front of the hotel.

8/10 Good

martin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and quite
This hotel offers a modern experience in the heart of Urumqi.The rooms are what yu would expect in any first world 5 star hotel. It is set up high and away from the busy roads.

8/10 Good

George, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the parks and markets.
We were greeted by courteous staff with warm smiles. Check-in was smooth. Staff at the counter provided pertinent information for exploring the neighborhood.

10/10 Excellent

grandma , austin texas

Liked: Cleanliness, staff & service, room comfort
Enjoy! Comfort and luxury at a great price!
Here to visit family and it was a very nice retreat at end of busy days to come back to quiet and great place to relax

10/10 Excellent

JOHN, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling in Xinjiang.
Perfect for travelling Wulumuqi area, checked out for one night of 4 night booking to go on unexpected trip. Luggage looked after whilst away. Good breakfast, kept going back for more. 5 minutes from down town by taxi. Excellent street food near front of hotel. Recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stopover Stay
I only stayed one night, arriving at around 7:30pm and leaving by 11:30am the next day, but the hotel was exceptionally clean and well serviced. I also was able wander through nearby alleyways for Xinjiang's famous 羊肉串儿 and to walk to the Xinjiang museum in the morning. I highly recommend this hotel based on my very short stay.

8/10 Good

ANM, Lanzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and cleanliness
The staff arranged for us to check in after we arrived from a very early overnight train. The bathroom was the cleanest I have seen in a hotel in China, even among five-stars, and felt more like home than hotel. The only drawback was the location, perched on top of a large wholesale market, which does not make for a great pedestrian experience. We did not try the breakfast buffet, because it seemed very overpriced (instant coffee, few selections, etc).