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Empress Palace Hotel

4.0 star property
4-star guest house perfect for exploring Surrey

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Photo gallery for Empress Palace Hotel

Reception
Honeymoon Studio Suite | Shared kitchen facilities
Honeymoon Studio Suite | Living area
Front of property - evening/night
Honeymoon Studio Suite

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Kitchen
  • Parking included
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1
  • Holland Park
    ‪3 min drive‬
  • Guilford Town Centre
    ‪9 min drive‬
  • Hard Rock Casino Vancouver
    ‪15 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪35 min drive‬

Room options

View all photos for Elite Suite, 1 Bedroom, Ensuite

Elite Suite, 1 Bedroom, Ensuite

Elite Suite, 1 Bedroom, Ensuite

  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Bathroom

Honeymoon Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Individually decorated, individually furnished, desk, laptop workspace

Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

  • Sleeps 7
  • 1 Twin Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

Full-size fridge, microwave, oven, electric kettle

Grand Room, Balcony, Garden View

  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave, Courtyard Area

Family Room, 1 Bedroom, Refrigerator & Microwave, Courtyard Area

Family Room, 1 Bedroom, Refrigerator & Microwave, Courtyard Area

  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

View all photos for Economy Room

Economy Room

Economy Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • Sleeps 4
  • 2 Queen Beds

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About the area

Surrey

City center stay.Within 2 miles (3 km) of this Surrey guesthouse, you'll find Holland Park and Central City Shopping Centre. Bear Creek Park and Surrey Arts Centre are also within 3 miles (5 km).
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What's nearby

  • Holland Park - 3 min drive - 2.5 km
  • Guilford Town Centre - 9 min drive - 7.5 km
  • Hard Rock Casino Vancouver - 15 min drive - 13.4 km
  • Lougheed Town Centre - 16 min drive - 12.5 km
  • Metropolis at Metrotown - 20 min drive - 20.1 km

Getting around

  • King George Station - 4 min drive
  • Pitt Meadows Maple Meadows Station - 27 min drive
  • Pitt Meadows, BC (YPK) - 29 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬2 min drive
  • ‪The Samosa House - ‬14 min walk
  • ‪Donegal's Irish House - ‬3 min drive
  • ‪Kerala Kitchen - ‬3 min drive

About this property

Empress Palace Hotel

4-star guest house perfect for exploring Surrey
As a guest of Empress Palace Hotel, you'll find a terrace, a garden, and a fireplace in the lobby. Public spaces have free WiFi. Empress Palace Hotel also features dry cleaning/laundry services, express check-out, and a microwave in a common area. Limited free parking is available on a first-come, first-served basis.

This 4-star Surrey guesthouse is smoke free.

  • 15 guestrooms or units
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-out
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
Empress Palace Hotel offers 15 shared accommodations, which are air-conditioned, accessible via exterior corridors, and feature shared/communal kitchens. These individually decorated and furnished accommodations have separate sitting areas and include desks. Guests can surf the web using the complimentary wireless Internet access. Full-sized refrigerators/freezers and microwaves are provided.

Languages

Arabic, English, Farsi, Hindi

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  • Parking included
  • Free WiFi
  • Air conditioning
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includes taxes & fees
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Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)

Things to do

  • Playground
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Bathroom

  • Bidet
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Shared kitchen access

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area
  • Shared accommodations

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 49 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 49
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 29 per pet, per day (maximum USD 4 per stay), plus a one-time cleaning fee of USD 20 and a deposit of USD 100 per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 150.0 per day.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150 per accommodation, per stay
  • Cash Breakage deposit: USD 50 per stay
  • Cleaning fee: USD 39 per accommodation, per stay
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus USD 20 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 49 for check-in between 11:30 PM and 2:30 AM
  • Late check-out fee: USD 49 (subject to availability)
  • Rollaway bed fee: USD 150.0 per day
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts cash.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Empress Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 103 reviews
Rating 8 - Good. 4 out of 103 reviews
Rating 6 - Okay. 1 out of 103 reviews
Rating 4 - Poor. 2 out of 103 reviews
Rating 2 - Terrible. 13 out of 103 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will keep you updated as we had a great valentine there It exceed my expectation and my fiancé accepted my marriage proposal Yeeeeee I am super happy She felt how much I love her to book her a royal suite at real palace She liked hospitality of people and we had great photos
Stayed 1 night in Feb 2025

10/10 Excellent

Samira

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property Empress hotel is one of greatest place we have ever been hosted Biggest mansion and equipped with fast Free WIFi Free parking 🅿️ Garden Kitchenette Great Ac Comfortable beds More than that very very easy access to anywhere we aimed to go Buss stop is alongside property line Good pricing and hospitality was
Stayed 1 night in Feb 2025

10/10 Excellent

Edward

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return and book for spring weekend for our family again
Stayed 1 night in Feb 2025

8/10 Good

Claudia

Stayed 1 night in Feb 2025

10/10 Excellent

Hiata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All mattered for us was safety and neatness plus trying a unique hotel Guest host So we tried this one and gladly found it was as other great reviewers said It was very similar to palace in other Induan city we tried As it was a palace Book top level suites only as we recommend it We saw basement as was very basic and detached from palaces Buy get the suite in main section
Stayed 1 night in Jan 2025

10/10 Excellent

Kana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very close to shopping mall There was a buss stop in few meters distance to guest palace house Great hospitality great atmosphere Good price Very neat
Stayed 1 night in Jan 2025

10/10 Excellent

Yata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience as they coordinated for our party We paid 1500 for three suites for 12 guests and it was provided a big living room on the top Great location
Stayed 1 night in Jan 2025

10/10 Excellent

Fimtana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is all our dream We are glad we could get other hotel but we wanted get the royal palace Suite we booked was super nice abd cozy Gratitude
Stayed 1 night in Jan 2025

10/10 Excellent

Zayna

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are thankful of city abd Expedia then this Mananger who brought us this pleasant memory We booked not cheep room as we noticed is economy type with a shared bath but we paid extra to book suitable private suite that brought smiles on us
Stayed 1 night in Jan 2025

10/10 Excellent

Anjela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Guest mansion and safe with good beds Amazing location Fair price Safe
Stayed 1 night in Jan 2025

10/10 Excellent

Oliver

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as it was advertised
Stayed 1 night in Jan 2025

10/10 Excellent

Zuba

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly liked there
Stayed 1 night in Jan 2025

10/10 Excellent

Hanna

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy abd superb as of advertised it is located in a very nice family hood area of surrey They have two ways of entry One from Main Street on 128 and other from back side We chose Main Street that was easier Hospitality was great room was outstanding appearance and class Honest hosts and trusted
Stayed 1 night in Dec 2024

10/10 Excellent

Henry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a real palace They have different y types of rooms or private suites Scroll to see all options
Stayed 1 night in Dec 2024

10/10 Excellent

Sita

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great strategic location beside buss stop and high Friendly host Well kept Royalty feeling
Stayed 1 night in Dec 2024

10/10 Excellent

Aliyan

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Christmas We booked for our event Great price and bring at palace 2500 dollar for a day evebt abd 20 sleep over was great
Stayed 1 night in Dec 2024

10/10 Excellent

Zak

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We noticed they gave two types of rooms and suites Rooms with shared bath that is pretty good lower price like inns around Or Private suites like hotels We booked a room but they explained us is better we upgrade to suite and we did Everything was perfect there for us Being Family of 8 children with wife is not easy So I always consider safety and comfort This is my best experience by now We felt were hosted by their heart and wills to bring more laughter for us during Christmas
Stayed 1 night in Dec 2024

10/10 Excellent

Ali

Travelled with family, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Majestic look
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Ian

Liked: Staff & service
The owner was lovely. Property was way overpriced but it was the weekend of the Eras Tour so everywhere was. It's basically a big house with numbers pasted on the doors of extremely basic rooms. Shared bathroom. Zero amenities. As basic as you can get. If you're cool with that, then it might work for you. If I had other options that weekend I would have taken them.
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jannet

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this place It is very continent and safe Protected and easy access Price is fair and our family regularly visiting us staying here
Stayed 1 night in Dec 2024

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked and wanted to cancel because the price was too high when we added additional guests. She refused to cancel my reservation and charged me over 500 for a room I didn’t even stay in. After she refused to cancel, I did not want to stay there. She was price gouging because there was a Taylor swift concert.
Stayed 1 night in Dec 2024

10/10 Excellent

Siba ja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 30 percent discount for a month stay Pretty great inside and neat
Stayed 1 night in Nov 2024