I recently spent 8 nights at Hyatt Vacation Club Hacienda Del Mar and found the experience underwhelming for a property carrying the Hyatt name. While the exterior grounds and pool are attractive, the overall guest experience fell short. Upon arrival, the sofa bed linens were stained and never replaced despite notifying staff. The bathroom door did not close properly and was also left unaddressed. Housekeeping operates on an every-other-day schedule, but service was inconsistent. When I requested basic support such as trash removal and fresh towels the follow-through was lacking, and I ultimately had to bring my own trash to the front desk. Routine cleaning was minimal, limited to making beds and exchanging towels, with no surface attention. The property also had unusual policies more typical of an Airbnb than a resort, such as signage suggesting guests should take out their own trash and wash dishes. Laundry facilities were advertised as in-room but in practice shared with neighboring units. Equally concerning, a posted notice advised guests not to leave valuables in the in-room safe “for the safety of staff,” raising questions about security. Amenities beyond the pool were modest. Iguanas frequently left droppings around the property, including near the pool, which detracted from the atmosphere. The on-site restaurant offered average fare at premium pricing. Overall, despite the pleasant grounds, housekeeping standards, and unusual policies make this a bad stay.