We didn't get a good start of our stay. We followed the directions given by the app, to found ourselves in a dark dodgy ally. The door was closed, no answer from the bell, no answer when calling the hotel. They did not even answer the calls from hotels.com. We sat in that dark freezing ally for 30 minutes, trying to contact the hotel in all possible ways. I noticed that there was a camera as well on the wall.
An Italian couple passed us and said that there is another door we could try. There is the Luxe and regular reception. Luxe was already closed, they shut at 5pm, but other had to be open. We followed their guidance, the other door was indeed open, there were two men at the reception. They said that they could hear and see us, but probably the bell is broken, so it could be the reason why we couldn't hear them. They did not send anyone to check on us (2 minute walk), they didn't check their emails, nor did they answer the phone calls. They just shrugged it off. Horrible service.
The room was big but outdated, lots of noise from the ally (kitchen staff taking bins out). Bathroom mouldy. Breakfast buffet okay. The ladies in the Luxe reception the following day were friendly. Used the luggage room, unstaffed and unlocked.
Wouldn't visit again.