When we entered the room, we found a wasps infestation in our bathroom; we counted 21 of them on the window, flying around and occasionally landing on us. We notified the concierge immediately, and he promised to take care of it. When we returned in the evening, the wasps were still there so we had to use alternative accommodation. We haven't touched the bed or used their breakfast. When my husband brought up this issue at checking out, explaining that this info would be in the review, the concierge just said - so be it, and walked away. No apologies, nothing.