4/10 Poor
charles v. harbeck
Jun 16, 2025
Had a nightmare with self check in. And with the language barrier and being a Sunday I could not receive any helpful guidance. I had done a pre check in on line. When at property I input my name as on passport and it says I have no reservation I input my shortened name and screen with name and a red x and red check in incomplete. After 2 hours with no help from Hotel an Italian couple try to check in and they struggled. Finally the lady tried touching the red check incomplete and the check in process started. A simple Email or text would have saved me two hours. They even said this crazy. Hotel might rethink there special instructions. Hotel was nice and convenient
charles v. harbeck
Stayed 1 night in Jun 2025