2/10 Terrible
Megan
Travelled with partner
4 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here 3 years in a row. We will not be back. Our room wasn’t ready Thursday when we got there. We were put in a double bed room, we booked a king. The room wasn’t ready until Friday at 3:15. We had already left to explore for the day. We got back later and got in our new room, only to find cockroaches. We notified the desk and immediately left. We were told the manager would not be in until Monday and would call… I called Monday, she was not in until Tuesday. I had to call Tuesday, no one called me. She refunded 1 night of 3. I asked for Friday to be refunded seeing as how we did not even stay that night, we left. Due to no issues or our own. She said no, she could do partial because it was so late Friday when we left… Given we were put in the wrong room on night one, and stayed one night ONLY. Then the second night the room had bugs, I don’t see that being my issue. 10/10 do not recommend. We left and stayed at another hotel that we will be staying at every year from now on. When I told the manager I was not happy and would be reviewing them due to this she said that wasn’t a problem… so if that’s not your sign to not stay here I’m not sure what would be.