My toilet clogged at 3am and I was courteous enough to wait until morning to report the issues because it drained slowly. When I reported it to the front desk, the night shift receptionist responded that there was nothing she could do because there were no plungers available and the morning person wouldn't arrive until 0700. She stated that all the plungers were locked in the maintenance closet and there was no one on call who could assist. It was 0715 at the time of my initial report of the issue... When the day shift receptionist arrived at 0745, I received the same response that no one could help unstop the toilet and that I could come from the 3rd floor to the 1st floor to use the restroom until someone could be contacted. (That was obviously unacceptable)
Long story short, after about 30 mins of excuses, she finally called the maintenance person who came 20 mins later and unstopped the toilet and reported that there are plungers on every floor located in the unlocked laundry rooms... Had the receptionist on each shift been educated of this fact, this whole inconvenience could have been avoided.
The morning shift receptionist was not only unknowledgeable, but she was rude and told me that it was too early to have an attitude... I am absolutely offended, and I don't think it is unreasonable to expect to have the use of a commode. I feel she should have been aware of the access to simple, but vital items that could have avoided this whole inconvenience, but who am I...