2/10 Terrible
Chad
30 Sep 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID! This is where luxury goes to die. I checked in after hours. The staff member, who I later found out was the owner, rushed me through the process and did not help me with my bags. Upon entering my room, I found it extremely run down. The carpet was filthy, and there was a pungent smell in the bathroom. There were dead wasps in the corner of the room, cobwebs, thick dust on the baseboards, and dirty walls. The room was chilly and only got colder during the night. I attempted to turn up the heat but the room did not warm. At 2 am, I attempted to reach the staff member multiple times, but there was no answer. After an hour, I attempted again, and the owner answered. The individual was not able to understand what I was saying. After attempting to explain the heat situation for several minutes with no resolution, I ended the call. After a sleepless night due to the cold, I attempted to speak with the owner in person about the lack of heat. She immediately barged into my room and pointed to two thermostats. I told her that I had increased the temperature on one, to which she shook her head and pointed to the other, which was off entirely. She was not apologetic and said nothing as she left my room. Given the dirty state of the room, I did not stay for breakfast. Despite being booked for two nights, I left after the first and moved to a hotel, despite being told there would be no refund if I did not stay the second night. I would give a zero-star rating if it were an option.
Chad
Stayed 1 night in Sep 2024
