Ratings based on 864 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 5, 2024
Staff is always friendly and helpfull.
Comment from Hotel Management
Dec. 7, 2024 by Manager, Hotel Management
Hello Michael,We are delighted to hear that you found our staff to be friendly and helpful during your stay. Our team takes great pride in providing excellent customer service. Thank you for sharing your positive feedback with us!
by A traveller from Chicago
Posted Oct. 27, 2024
The room was comfortable and clean. There was no way to avoid spilling water from the shower onto the washroom floor. The dumpster east of the building was overflowing most of my visit.
Comment from Hotel Management
Oct. 28, 2024 by DB, Hotel Management
Hello Andrew, Thank you for sharing your experience with us. We appreciate your feedback on both positive and negative aspects of your stay. Rest assured that we have taken note of your comments and will address them with the relevant departments for improvement. We hope to have the opportunity to better serve you in the future.
by A traveller from Chicago
Posted Oct. 27, 2024
The room was comfortable and clean, and the staff were friendly and helpful. The shower was poorly designed: the threshold was so shallow that there was no way to avoid leaving a lot of water on the bathroom floor. I managed to wipe up the floor with the cloth bath mat, but that oughtn’t be necessary. The dumpster east of the building was overflowing most of the days I was there.
Comment from Hotel Management
Oct. 28, 2024 by DB, Hotel Management
Hello Andrew, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
by A traveller
Posted Oct. 11, 2024
Rooms were nicely renovated, staff helpful, breakfast had a lot of options.
Comment from Hotel Management
Oct. 12, 2024 by DB, Hotel Management
Hello David, We are delighted to hear that you had an extraordinary experience during your stay with us in Albuquerque! It's wonderful to know that our staff, amenities, and location met your expectations. We appreciate your kind words and are thrilled to be your preferred choice for future visits.
by A traveller
Posted Oct. 8, 2024 on Hotels
Comment from Hotel Management
Oct. 9, 2024 by DB, Hotel Management
Hello Paula, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues you encountered. We value your input and hope to have the opportunity to welcome you back in the future.
by A traveller from Raton
Posted Oct. 8, 2024 on Expedia
This is a nice clean hotel however the air conditioner didn't work so the room was hot and stuffy all night. Since I was just spending one night I didn't complain to the desk and ask for a new room.
Comment from Hotel Management
Oct. 9, 2024 by DB, Hotel Management
Hello David, Thank you for sharing your experience with us. We appreciate your feedback on both positive and negative aspects of your stay. Rest assured that we have taken note of your comments and will address them with the relevant departments for improvement. We hope to have the opportunity to better serve you in the future.
by A traveller
Disturbance and poor quality
Posted Oct. 6, 2024 on HotelsThe young lady at the front desk was fabulous and very kind trying to accommodate our early arrival despite the frustration of a difficult computer network connection at the time.
The bed was comfortable.
The rooms are extra small and have a poor quality of furnishings. Examples are that the linoleum floor had tape on parts to cover peeling tiles and the shower lining is patched.
The biggest problem was a disturbance near our room. We could hear the doors opening and closing across the hall and several dogs barking down the hall. Police were called across the hall, where assorted people went in and out for hours. It finally got quiet later in the evening.
Comment from Hotel Management
Oct. 7, 2024 by DB, Hotel Management
Dear Guest, We regret to hear about your disappointment with our staff and apologize for any inconvenience caused during your stay. Your feedback is important to us, and we will address this matter with our team to ensure a better experience for our future guests.
by A traveller
Very functional
Posted Oct. 6, 2024 on HotelsCheck in service person was extremely pleasant and helpful. Room small , but very nice. Enabled quick trips around town, and especially the airport. Very nice stay.
Comment from Hotel Management
Oct. 7, 2024 by DB, Hotel Management
Hello Joseph, We are delighted to hear that you found our staff to be friendly during your stay with us. Their dedication to providing excellent service is truly commendable. We’re pleased to hear you found our location convenient for your travels. We aim to provide a convenient stay for all our guests. Your feedback is valuable to us and we look forward to welcoming you back in the future.
by A traveller
Posted Oct. 5, 2024 on Expedia
Comment from Hotel Management
Oct. 6, 2024 by Manager, Hotel Management
Hello Alan,We appreciate you choosing to stay with us. If there is anything we can do to enhance your experience in the future, please don't hesitate to contact us directly. We look forward to welcoming you back soon!
by A traveller
Posted Oct. 5, 2024 on Expedia
Expected better. Sink had extremely hot water, no cold. Curtains were broken, coffee maker pillows were too ols uncomfortable was broken.
Comment from Hotel Management
Oct. 6, 2024 by Manager, Hotel Management
Hello Roman,We appreciate you sharing your experience and regret to hear about the inconveniences you faced during your stay. Our team strives to ensure all facilities are in proper working order for our guests' comfort. Your feedback will be shared with the appropriate departments for further review and improvement. Thank you for bringing these matters to our attention.