6/10 Okay
Jordan
Travelled with partner
15 Aug 2024
Liked: Amenities
Disliked: Property conditions & facilities
Upon check-in we noticed that our bathroom had a terrible smell of sewage and the room was extremely warm, despite the air-conditioning running.
We notified reception once of the issues, and they did nothing to resolve them.
We complained a second time, they claimed to adjust the air-conditioning on their system manually (it was still just as hot) and sent a concierge to spray some deodoriser in the bathroom to try mask the smell.
The sewage smell persisted throughout our 3-night stay, worsening every time we had a shower or using the bathroom sink.
The air-conditioning was adjusted for a third time which made the room somewhat tolerable for sleeping. We should have been re-located to another room whilst the hotel sorted out these issues critical to our enjoyment during the stay.
On the surface this hotel is impressive with beautiful views of the coast, a wonderful pool area and multiple dining options. However the condition of the interior is somewhat dated and needing maintenance (stained hallway floors, damaged walls and so on).
Having stayed in several locations along the Amalfi Coast prior, I recommend considering an alternate option for the price charged.
Jordan
Stayed 3 nights in Aug 2024