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Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection

4.0 star property
Family-friendly 4-star hotel near Parque Terra Magica Florybal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection

Exterior
TV, books
Front of property
Couples treatment rooms, spa tub, body treatments, mud baths
Lobby lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • Spa
  • Parking included
  • Breakfast included

Explore the area

Map
Rua José Pedro Piva, 745, Canela, RS, 95680-000
  • Parque Terra Magica Florybal
    8 min walk
  • Cathedral of Our Lady of Lourdes
    2 min drive
  • Steam World
    3 min drive
  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    72 min drive

Room options

View all photos for Comfort Room

Comfort Room

Comfort Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room

Grand Room

Grand Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Trundle Beds

View all photos for Family Shared Dormitory

Premium bedding, minibar, in-room safe, blackout drapes

Family Shared Dormitory

  • Sleeps 4
  • 1 King Bed, 1 Twin Bed and 1 Large Twin Bed

View all photos for Classic Room

Classic Room

Classic Room

  • Sleeps 3
  • 1 King Bed

View all photos for Design Room

Design Room

Design Room

  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

Bavaria Sport Hotel

Pool
Breakfast included
Spa
Kids pool
4.7 out of 5, Exceptional, (1058)
The price is CA $150
per night
CA $170 total
includes taxes & fees
10 Dec - 11 Dec
Bavaria Sport Hotel

About the area

Canela

City center retreat .With a stay at this Vila Suzana hotel, you'll be within half a mile (1 km) of Parque Terra Magica Florybal and 2 miles (3 km) of Steam World. Roda Canela and Space Adventure Canela are also within 2 miles (3 km).

What's nearby

  • Parque Terra Magica Florybal - 8 min walk - 0.7 km
  • Dreamland Wax Museum - 3 min drive - 3.3 km
  • Super Carros - 4 min drive - 4.1 km
  • Gramado Covered Street - 9 min drive - 7.8 km
  • Snowland Park - 17 min drive - 14.7 km

Getting around

  • Salgado Filho Intl. Airport (POA) - 149 min drive

Restaurants

  • ‪Lá Em Casa - ‬18 min walk
  • ‪Olimpia Restaurante - ‬2 min drive
  • ‪Pappardelle - ‬2 min drive
  • ‪Brandy Bar - ‬14 min walk
  • ‪Sala do Lago - Grande Hotel Canela - ‬3 min drive

About this property

Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection

Family-friendly 4-star hotel near Parque Terra Magica Florybal
Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and limo/town car service. Spa services, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Canela hotel.

  • 12 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 2000
  • Full breakfast (free)
  • Manager's reception (free)
  • Childcare (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection offers 12 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Spa Holgar D´Alma has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath and a spa tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • In-room child care (surcharge)
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free full breakfast available daily 8 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Entertainment

  • TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Towels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Dryer
  • Guidebooks/recommendations
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for BRL 125.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BRL 350 per person (roundtrip)
  • Rollaway bed fee: BRL 125.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Don Ramon Spa e
Don Ramon Spa e Canela
Don Ramon Spa e Pousada
Don Ramon Spa e Pousada Canela
Don Ramon Pousada Canela
Don Ramon Pousada
Don Ramon Canela
Don Ramon Pousada Hotel Canela
Don Ramon Pousada Hotel
Don Ramon Pousada Spa
Don Ramon Pousada Spa
Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection Hotel
Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection Canela

Pousada Don Ramon & Spa Holgar D'Alma - Charm Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 145 reviews" "
Rating 8 - Good. 47 out of 145 reviews" "
Rating 6 - Okay. 16 out of 145 reviews" "
Rating 4 - Poor. 3 out of 145 reviews" "
Rating 2 - Terrible. 3 out of 145 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
“Luxury” room - old, loud, and tiny decrepit bathroom. Bugs hatched inside during our stay. The breakfast waiter yelled at us for coming to eat 30 min after start time. Tried to make us pay for the room again after we prepaid through hotels.com
Stayed 2 nights in Nov 2021

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom as cautela
Checkin demorado e com recepção ineficiente. Cafe da manhã dentro do esperado mas sem padronização dos itens. R$ 28 por dia de estacionamento sob péssima justificativa de “vigilância”, mas que na vdd era uma clara tentativa de “pegar mais dinheiro”, visto que a tentativa se manteve mesmo após questionado se poderia estacionar na rua. Ao fim, sem ter como justificar, acabou por retirando a cobrança do extrato. O carro passou bem, obrigado!
Stayed 3 nights in Jun 2020

10/10 Excellent

George, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Property
Awesome property that exceeded my expectations! Staff was excellent and property was as well! Glad I chose this.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Pousada maravilhosa, funcionários muito atenciosos e prestativos. Destaque para os recepcionistas Jojo e Tulio,
Stayed 1 night in Sep 2023

2/10 Terrible

Silvio

Disliked: Property conditions & facilities, room comfort
Não recomendável
Chuveiro com água que não esquentava, café da manhã sofrível, com suco de laranja com gosto artificial.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar Fantástico!!!!!
Melhor lugar que já ficamos em Canela, tudo simplesmente fantástico, desde a localização, recepção (Túlio e Eduardo), café da manhã maravilhoso, sou intolerante a lactose e se preocupavam em trazer meu leite zero na mesa (Sr. Mauricio e Jojô - uma dedicação com todos), a limpeza do quarto ótima, quarto espaçoso, com ante sala, e um lugar com lareira lindo!!! Ficamos apaixonados por tudo. Tive o privilégio de conhecer a proprietária D. Esther, uma pessoa muito simpática e dedicada com todos os detalhes. Tinha um chá da tarde, lindo, com bolos e as mesas sempre postas. Meu marido fez massagens com a Andréia e adorou.
Stayed 4 nights in Jun 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pousada é para quem quer realmente descansar e fugir das multidões de Gramado e canela. Decoração muito agradável, tudo de excelente qualidade. A hidromassagem do quarto era muito boa. Tem chá da tarde, café da manhã. O SPA tbm é muito bem decorado. Recomendo para viagens de casal e para um descanso profundo.
Stayed 1 night in Jan 2023

10/10 Excellent

Ygor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muit legal!
Atendimento impecável!!! Funcionário mega simpáticos e atenciosos. Decoração muito bacana! os quartos poderiam ser um pouco melhores...
Stayed 1 night in Nov 2022

10/10 Excellent

marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência incrível, superou nossas expectativas. Atendimento excelente. Café da manhã requintado. Massagem de boas vidas muito boa.Adorei o mimo de niver.
Stayed 1 night in Sep 2022

2/10 Terrible

Felipe

Disliked: Staff & service, property conditions & facilities, room comfort
Infelizmente a pior experiência que tive na região. 1- SPA tem que ser reservado no check in, chegando la não tem horário. 2-Cama de casal com dois colchões de solteiro, tem que dormir nas pontas da cama. Se fosse um colchão bom, ate ok, mas o pior colchão que deitei na vida 3-Travesseiros tão baixos e já gastos que sinceramente parecia que não tinha 4- Nao tem cortina blackout 5- Zero acústica, escuta o tempo todo a conversa de outros hóspedes. 6 - Fique em qualquer hotel Laghetto, Sky... ou se realmente quiserem luxo, aconselho Casa da Montanha ou Colline de France. Pousada aconchegante (Cabanas tio muller). So fujam daqui porque sera a pior pousada
Stayed 1 night in Aug 2022

10/10 Excellent

Thealmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo para relaxar
Positivo: Café da manhã muito delicioso e com tudo fresquinho, os pães e café eles trazem diretamente a mesa, e no salão há uma mesa farta. A tarde é servido um delicioso chá de maçã e uma taça de espumante, no primeiro dia recebemos waffle com geleias, nos dias seguintes bolos. O quarto tinha uma cama super confortável com travesseiros confortáveis e lençol térmico (ótimo pros dias frios), além de uma mesa e um sofá. O banheiro tinha toalhas limpas e amenites da loccitane. De cortesia para cada diária há direito a uma massagem relaxante de 30 minutos e um passeio de carro no super carros. Melhorias: O Wi-Fi tinha bom sinal no quarto mas a velocidade era muito lenta, caso pense em trabalhar da pousada esse é um item que pode gerar dificuldade. O estacionamento é pago, porém todo o espaço é aberto, sem segurança. As refeições precisam de agendamento, entendo que isso ajuda na organização, mas acredito que os intervalos poderiam ser menores (a cada 30 minutos e não há cada 1 hora).
Fachada
Vista do estacionamento
Chá da tarde
Chá da tarde
Stayed 3 nights in Jul 2022

8/10 Good

beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Weronyca

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Atendimento espetacular! Toda equipe extremamente atenciosa! Recomendo!!!
Stayed 2 nights in Oct 2021

10/10 Excellent

Virginia Cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar aconchegante
Stayed 1 night in Oct 2021

10/10 Excellent

ALEXANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don Ramón aconchegante
Muito legal! Café da manhã dos sonhos. Chá da tarde aconchegante. Serviço muito bom. Destaque para o Maurício, que nos deixou muito à vontade e nos entreteve com histórias maravilhosas do mundo dos hotéis.
Stayed 4 nights in Aug 2021

8/10 Good

Glaucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

6/10 Okay

Natalia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
No geral não gostamos. O atendimento de check in e check out foi demorado. A funcionária não é agradável. Achei um absurdo pagar 27 reais pra deixar o carro em frente à pousada - segundo a funcionária “taxa simbólica”! Cobram 10% do total da estadia como taxa de turismo - o que eu não havia me atentado na hora da reserva, ou seja, cheio de surpresas. Quarto confortável e café da manhã gostoso, mas também com horários restritos para agendamento pela pandemia. Não volto.
Stayed 1 night in Jun 2021

10/10 Excellent

NORBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VOLTAREMOS!
ATENDIMENTO DE PRIMEIRA CATEGORIA TANTO DOS FUNCIONÁRIOS COMO TAMBÉM DOS PROPRIETÁRIOS, SEMPRE PRONTOS PARA ATENDER NOSSAS NECECIDADES E MUITO AGRADÁVEIS. LIMPEZA, AMBIENTE MUITO BEM DECORADO E AGRADÁVEL, QUARTO GRANDE E CONFORTÁVEL. CAFÉ DA MANHÃ MAGNÍFICO TENDO NO COMANDO O Sr. MAURÍCIO, PERFEITO.
Stayed 3 nights in May 2021

10/10 Excellent

Márcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10.
Excelente atendimento .
Stayed 2 nights in Jan 2021

6/10 Okay

KELLY VIEIRA

Travelled with group
Liked: Cleanliness, staff & service
Não vale o preço que cobra
O hotel deixou muito a desejar. As foto geram uma expectativa que não condiz com a realidade. Tudo muito antigo, o quarto é muito barulhento, ficamos escutando todo barulho do quarto de cima, especialmente quando os hóspedes usavam a cama. No frigobar tinha apenas 1 água, solicitamos mais na recepção mas nunca levaram. Tentamos usar o SPA mas somente mais de 3 horas depois que chegamos nos enviaram os serviços oferecidos, quando já era tarde demais para marcarmos. Café da manhã também deixou muito a desejar. Pagamos uma diária bem cara de 670,00 reais e não vale nem a metade disso. Um ponto muito positivo são os funcionários. Todos extremamente educados, atenciosos, e nos trataram muito bem!!
Stayed 1 night in Jan 2021

10/10 Excellent

Samuel de

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pousada excelente!!
A pousada é uma excelente dica para quem quer sair da movimentação do centro, o atendimento é excelente tratando com muito carinho e deixando o hóspede muito a vontade, café delicioso e com todos os cuidados de distanciamento e higiene. Os únicos itens que poderiam ser melhorados o estacionamento que poderia ser grátis e os travesseiros, no resto estava tudo ótimo.
Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Hospedagem tranquila e digna, mas não memorável.
A cama é confortável e o quarto também (tudo funcionando). A pousada é antiga e necessita de uma reforma/atualização (isso que paramos na suíte presidencial, a melhor existente). A limpeza também precisa ser aprimorada, principalmente nos tetos, cantos e luminárias (insetos, teias de aranha, etc.). A decoração também precisa ser repensada, pois há muita informação e desconexão, sendo melhor ter menos coisas, o que também auxiliaria na manutenção e limpeza. Há grande potencial do lugar e das instalações, podendo ser visualizado que já teve os seus dias de glória; bastam, apenas, alguns ajustes, para que isso seja restabelecido. Não há possibilidade de pagamento dos extras por cartão de crédito, apenas em dinheiro, transferência ou pelo app do mercado pago. Há cobrança de taxa de serviço de 10% (sobre o total da conta, inclusive a diária) e do estacionamento, este se utilizado (dá para deixar na rua, em frente à pousada).
Stayed 1 night in Dec 2020