4/10 Poor
Leon
29 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I WOULD LIKE MY MONEY BACK!
On check in, I was asked for photo ID, even though I am a UK resident, which I found confusing. I asked for an additional key for my partner so that she could come and go as she pleased, this was declined, stating that they only give one key per room. This, for me, was a major inconvenience as that meant that we could not go out separately and if we did, we had to co-ordinate who was having the key and when one of us would be back to let the other person in.
The breakfast in the morning was, in my opinion, not enough for I and my partner. One butter croissant left in the tray and 2 chocolate croissants left, juices nearly empty etc. Then whilst eating our breakfast, the tables and chairs around us were being broken down for another event that was happening in the same room, which made us feel rushed. We were the only table left in the room, but were left feeling that they needed us to leave the breakfast room so that they could continue to set the room up for the event happening that morning.
That night, at approximately 1.00am our electricity went in our room whilst we were watching TV. There was no one at reception, so I had to leave my partner in darkness to find someone to assist us. Upon finding someone we were offered another room, but no assistance was offered with our belongings. I called reception as the heating in the new room wasn’t working and was told that someone would come to assist, no one arrived so we slept in a cold room.
Overall not a great experience!
Leon
Stayed 2 nights in Oct 2024