Communication was non existent when I tried to organise tours in advance through them, as everyone recomends to do when visiting wadi rum. We were told you just do it when you get here, which we trusted would be ok. On arrival we were pushed into either 2hr or 4hr thats the option, no information on what we would see, which having done our research we knew what we should be taken to see. The 4 hour tour cost us 100JD (over 100GBP) only to be taken outside the wadi rum conservation area to other sites named the same thing and looked similar but were not the actual wadi rum sites in the conservation area, when we asked the person driving us around he just said this is wadi rum even when we showed him where we wanted to go, you were essentially just shuttled around to little tents where they tried to sell you things, which while it was still very pretty, was not in the wadi rum conservation area. Which for over 100GBP felt like a complete tourist trap, had we known this or they communicated, we would have booked a tour with someone else but all the advice for wadi rum is go with your accomodation. They also played a loud stereo system (not local instruments like a camp in petra we stayed at) until late into the night and the camp lights ruined the star gazing that you would expect, they of course offered again for a fee to take you somewhere to look at the sky! We paid for 2 nights but after all of this we left after 1 even though we paid for 2. They were not phased when we left