See all properties

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4.0 star property
4-star spa resort near Mauna Lani Resort Golf Course

Choose dates to view prices

Photo gallery for Hilton Grand Vacations Club Ocean Tower Waikoloa Village

3 outdoor pools, sun loungers
Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area) | Living area
View from room
Lobby
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking available

Explore the area

Map
69-425 Waikoloa Beach Drive, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Dolphin Quest
    ‪8 min walk‬
  • Waikoloa Kings' Course
    ‪8 min walk‬
  • Waikoloa, HI (WKL-Waikoloa Heliport)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Resort View

View from room

Room, 1 King Bed with Sofa bed, Resort View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Partial Ocean View

40-inch flat-screen TV with cable channels, TV, video-game console

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • 81 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Partial Ocean View

40-inch flat-screen TV with cable channels, TV, video-game console

Room, 1 King Bed with Sofa bed, Partial Ocean View

  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Partial Ocean View

In-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Partial Ocean View

  • 48 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

In-room safe, individually decorated, individually furnished

Room, 1 King Bed with Sofa bed, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

View from room

Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Resort View

40-inch flat-screen TV with cable channels, TV, video-game console

Standard Room, 1 King Bed, Resort View

  • 98 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

In-room safe, individually decorated, individually furnished

Room, 2 Double Beds, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

40-inch flat-screen TV with cable channels, TV, video-game console

Room, 1 King Bed with Sofa bed, Oceanfront

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View

40-inch flat-screen TV with cable channels, TV, video-game console

Standard Room, 1 King Bed, Ocean View

  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds with Sofa Bed, Ocean View

View from room

Standard Room, 2 Double Beds with Sofa Bed, Ocean View

  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

In-room safe, individually decorated, individually furnished

Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Partial Ocean View

In-room safe, individually decorated, individually furnished

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • 95 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 Bedroom, Ocean View

In-room safe, individually decorated, individually furnished

Room, 1 Bedroom, Ocean View

  • 64 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area) | Living area

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

  • 295 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Ocean View

View from room

Deluxe Suite, 2 Bedrooms, Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Plus, 1 King)

In-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Ocean View (Plus, 1 King)

  • 66 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

View from room

Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

  • 55 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

View from room

Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

View from room

Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

  • 66 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

In-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

  • 55 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (2 Doubles)

Suite, 1 Bedroom, Ocean View (2 Doubles) | Living area

Suite, 1 Bedroom, Ocean View (2 Doubles)

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

40-inch flat-screen TV with cable channels, TV, video-game console

Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

  • 66 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

In-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 3 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower, Hearing)

View from room

Penthouse, 3 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower, Hearing)

  • 122 sq m
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Accessible, Resort View (Suite, Hearing)

View from room

Penthouse, 2 Bedrooms, Accessible, Resort View (Suite, Hearing)

  • 81 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Penthouse, 2 Bedrooms, Accessible, Ocean View (Suite, Hearing)

40-inch flat-screen TV with cable channels, TV, video-game console

Penthouse, 2 Bedrooms, Accessible, Ocean View (Suite, Hearing)

  • 81 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Resort View

Suite, 2 Bedrooms, Resort View | Living area

Suite, 2 Bedrooms, Resort View

  • 81 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

View from room

Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

In-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

In-room safe, individually decorated, individually furnished

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

  • 66 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower)

View from room

Penthouse, 2 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower)

  • 81 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 3 Bedrooms, Partial Ocean View (Suite)

View from room

Penthouse, 3 Bedrooms, Partial Ocean View (Suite)

  • 122 sq m
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 3 Bedrooms, Ocean View (Suite)

40-inch flat-screen TV with cable channels, TV, video-game console

Penthouse, 3 Bedrooms, Ocean View (Suite)

  • 122 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View

In-room safe, individually decorated, individually furnished

Suite, 2 Bedrooms, Ocean View

  • 95 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Resort View (Suite)

In-room safe, individually decorated, individually furnished

Penthouse, 2 Bedrooms, Resort View (Suite)

  • 81 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Partial Ocean View (Suite)

In-room safe, individually decorated, individually furnished

Penthouse, 2 Bedrooms, Partial Ocean View (Suite)

  • 81 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Ocean View (Suite)

In-room safe, individually decorated, individually furnished

Penthouse, 2 Bedrooms, Ocean View (Suite)

  • 81 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

View from room

Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Partial Ocean View

View from room

Room, 2 Double Beds, Partial Ocean View

  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Resort View (Bathtub)

View from room

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Resort View

View from room

Room, 2 Double Beds, Resort View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Oceanfront View)

View from room

Room, 2 Double Beds (Oceanfront View)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Resort View

In-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Resort View

  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Resort View (2 Doubles)

In-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Resort View (2 Doubles)

  • 55 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Exterior

Hilton Waikoloa Village

Pool
Hot tub
Spa
Kids pool
4.1 out of 5, Very good, (1005)
The price is CA $699
per night
CA $907 total
includes taxes & fees
18 Feb - 19 Feb
Hilton Waikoloa Village

About the area

Waikoloa

Oceanside stay.Your stay at this Waikoloa resort places you within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. Also, Anaehoomalu Beach is within half a mile (1 km) and Kings Shops is within 2 miles (3 km).
View more Resorts in WaikoloaOpens in a new window

What's nearby

  • Waikoloa Beach Golf Course - 1 min walk
  • Dolphin Quest - 8 min walk
  • Anaehoomalu Beach - 11 min walk
  • Kings Shops - 13 min walk
  • Genesis Gallery - 16 min walk

Getting around

  • Kona Intl. Airport (KOA) - 29 min drive

Restaurants

  • ‪Island Gourmet Markets/Aloha Wine Bar - ‬4 min drive
  • ‪Kona Tap Room - ‬20 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Lava Lava Beach Club Cottages - ‬5 min drive
  • ‪Island Vintage Coffee - ‬3 min drive

About this property

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4-star spa resort near Mauna Lani Resort Golf Course
Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a fitness center. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Spa services, multilingual staff, and gift shops/newsstands are also featured at Hilton Grand Vacations Club Ocean Tower Waikoloa Village. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Waikoloa resort.

  • 514 guestrooms or units
  • 6 levels
  • 6 dining venues
  • Built in 1988
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers 514 accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Kohala Spa has couples treatment room(s). The spa is open daily.

Languages

English, Japanese

Property amenities

Family friendly

  • 3 outdoor pools
  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Parking and transportation

  • Self parking on site (USD 48 per day; includes in/out privileges)
  • Secured valet parking on site (USD 55 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • To-go breakfast available for a fee daily 6:00 AM–noon: USD 15-35 for adults and USD 17-19 for children
  • 6 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Racquetball/squash
  • Shopping
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • Video-game console

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products used
  • Electrical adapters/chargers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 47.18 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15 to 35 for adults, and USD 17 to 19 for children
  • Self parking fee: USD 48 per day (in/out privileges)
  • Secured valet parking fee: USD 55 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ocean Tower Hilton Grand Vacations Hotel Waikoloa
Ocean Tower Hilton Grand Vacations Hotel
Ocean Tower Hilton Grand Vacations Waikoloa
Ocean Tower Hilton Vacations
Ocean Tower by Hilton Grand Vacations
Hilton Grand Vacations Club Ocean Tower Waikoloa Village Resort

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 393 out of 1006 reviews
Rating 8 - Good. 224 out of 1006 reviews
Rating 6 - Okay. 154 out of 1006 reviews
Rating 4 - Poor. 130 out of 1006 reviews
Rating 2 - Terrible. 105 out of 1006 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and tons of wildlife! Absolutely will go back!
Stayed 5 nights in Oct 2024

4/10 Poor

Lauri Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very big! Lots of art throughout the property. Family friendly. If you are staying in the Ocean tower rooms, those are about 10-15 minute walk from the lobby entrance or about 20-25 minutes by tram (as the tram stops for other sections of hotel) The Valet service team was very friendly and efficient. The views from our room were very beautiful (King Bed with sofa bed oceanfront room) If you are looking to spend most of your time at the resort, I highly recommend as this hotel will keep you occupied with all the different areas to explore! We also, enjoyed seeing the dolphins onsite.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities, room comfort
Great "staycation*- staff very friendly & helpful
Bellman- Excellent, front desk, restaurant, tram and security staff very helpful and friendly
Stayed 2 nights in Nov 2024

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Blanka

Travelled with group
Disliked: Property conditions & facilities, room comfort
The hotel beach is a joke
Stayed 2 nights in Oct 2024

10/10 Excellent

Courtney

Stayed 5 nights in Oct 2024

2/10 Terrible

eleisha

Stayed 1 night in Oct 2024

4/10 Poor

Choctaw

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😍
Stayed 2 nights in Oct 2024

8/10 Good

Mark, Fort Worth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with stunning views. Tram was not working a lot of the time and the half mile walk to the lobby was a bit much at times. Boats we’re only going one day out of the six days we were there. Would love to see a few more options for dinner. Overall beautiful hotel with stunning landscape
Stayed 5 nights in Oct 2024

2/10 Terrible

brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a dump! Immediately upon arrival the bell hop informs us self-parking is $48 a night, which is not shown during the reservation process. Then we ride the tram with our luggage (20 mins, the world's slowest 3 mph and rickety tram with broken AC). At check-in there's a resort fee of $40/night that's shows on the reservation as "Locally collected mandatory fees/taxes." We enter the room and it is musty and gross smelling and a couple decades past desperately needing renovations. And every day we walk 12 min from parking to the room past the ponds at the center of each tower which are full of trash. Also, there is no straight path across the property because we have to duck around or go up and down stairs to navitage around the now defunct gondolas (boats) and canal system that was originally meant to ferry guest around the property. The breakfast buffet, which is mediocre at best, is $68/person. And day and night, the hudreds of chirping birds is deafening. And the big pools / fake beach area is crazy crowded. There is no real sand beach within walking. Final bonus is I find a dead cockroach in my suitcase. $455/night is our final bill. Our experience was not nice beach / resort vacation here.
Stayed 5 nights in Aug 2024

2/10 Terrible

Emma

Disliked: Staff & service, property conditions & facilities, room comfort
Horrific! Do not stay here!!!
Do not stay here. Zero help with baggage, 12 minute hike from main entrance to ocean tower or wait for super slow tram. Upon arrival after the hike to ocean tower, we get to our ocean view room! Grassy bank on the main level with a walking path right outside the door was more like it! They did move me higher up when i told them that was not the view i paid for. Then the desk informs me restaurants are open until 10, glad i checked, they close at 9 so we rush to the only option available at 845pm after arriving and pay $100 for mediocre at best spaghetti and meatballs! Then i request a microwave to reheat the overpriced leftovers and they have tbe ordacity to try to change $30 for what should already be in the room! They finally agreed to do it complimentary, but when it arrived out was filthy inside! Insulting is an understatement! Don't even get me STARTED on tbe captive dolphin situation! Very small enclosure for i think 5 total dolphins and a sea turtle with its shell branded! Disgusting. No beach access, tram doesn't run until 6am so leaving at 430am with all your luggage, you're screwed. I heard there is a bellhop but no one ever offered this service to me or any of the other frustrated people with their luggage, some of them were quite elderly! $55 a day to valet your car or $48 to self park. There is no place to park for free. A prison escape would've been easier than getting out of that place! You leave and don't come back for the day! Huge ordeal otherwise. AVOID!
Stayed 3 nights in Oct 2024

10/10 Excellent

Daniel

Stayed 5 nights in Sep 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
BEAUTIFUL RESORT
Stayed 5 nights in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Naomi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property. Only downfall was the wait time for the tram. That took a while.
Stayed 1 night in Aug 2024

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the property. Only downfall is the wait time on the tram. It took a little long.
Stayed 1 night in Oct 2024

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service
Worn out
Awful check in - took 45 minutes Birds in Ocean tower - Chirp all night Bird poop all over Adult only pool Shower head was broken Safe in room was broken Sheets smelled like Mildew Tram was super slow No towels at the pool until 1-2 pm No servers at the pool . I could go on and on about how underwhelming this resort is but I don’t feel like wasting my time on this dump . Avoid this place if you can it’s gone way downhill since the last time we stayed 6 years ago . I can’t think of one positive to say minus the elevators are fast .
Stayed 7 nights in Oct 2024

4/10 Poor

Janice

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Ocean Tower is terrible
The hotel has several buildings, but the only parking is near the main entrance. In order to get from the Ocean Tower the building farthest away is by tram or boat - which run every 20-25 minutes with no prescribed schedule. You can’t plan and if you miss it - you have a long wait. We felt like prisoners.
Stayed 8 nights in Sep 2024

10/10 Excellent

Marites

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was great. Room was huge. Just needs carpet cleaning and tub was a little dirty. Found one pair of silver earring in the shower. I hope housekeeper cleans tub and shower.
Stayed 1 night in Oct 2024

8/10 Good

John

Stayed 2 nights in Sep 2024

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and courteous. The room was very comfortable and a patio with a beautiful scenery. The property is HUGE! There is a great deal of walking, despite offering a transit system. The restaurants close early. However, there's a nearby marketplace. I would recommend it during a vacation at the Big Island.
Stayed 2 nights in Sep 2024

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
i liked everything
Stayed 1 night in Sep 2024

4/10 Poor

Danyelle

Disliked: Staff & service, property conditions & facilities
Mobil concierge was crap. Limited options to eat and they closed early.
Stayed 2 nights in Sep 2024