Ratings based on 910 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from pontiac
Posted Dec. 9, 2024
Comment from Hotel Management
Dec. 10, 2024 by General Manager, Hotel Management
Aloha Ron, Thank you for letting us know your visit to Waikoloa Beach Marriott Resort & Spa was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Mahalo,Mark GoldrupGeneral Manager
by A traveller from pontiac
Posted Dec. 8, 2024
The room had stains on the bathroom wall
The pool was nice
The ice machine needs replacing
Comment from Hotel Management
Dec. 9, 2024 by General Manager, Hotel Management
Aloha Ron, We are delighted you enjoyed your stay at Waikoloa Beach Marriott Resort & Spa, and we appreciate your kind remarks about our wonderful hotel. A refreshing swim in our pool is a fantastic way to start or end your day, and we are glad you were able to take advantage of this amenity. However, we apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. Thank you for staying with us, and we look forward to hosting you again soon.Mahalo,Mark GoldrupGeneral Manager
by A traveller
Posted Oct. 5, 2024 on Expedia
Great location, spectacular view of the ocean and friendly services.
Comment from Hotel Management
Oct. 6, 2024 by General Manager, Hotel Management
Aloha Lissette, We are thrilled to read you enjoyed our prime location and the stunning ocean views, as well as the exceptional service provided by our team. It was a pleasure having you at Waikoloa Beach Marriott Resort & Spa, and we look forward to offering you another serene and joyful stay.Mahalo,Mark Goldrup,General Manager
by A traveller
Posted Sep. 23, 2024 on Expedia
Nice hotel
Comment from Hotel Management
Sep. 23, 2024 by General Manager, Hotel Management
Aloha Ivy, It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Waikoloa Beach Marriott Resort & Spa; we hope to see you again soon. Mahalo,Mark GoldrupGeneral Manager
by A traveller
Posted Sep. 22, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by General Manager, Hotel Management
Aloha Jayne, Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Waikoloa Beach Marriott Resort & Spa, and we look forward to welcoming you again soon.Mahalo,Mark GoldrupGeneral Manager
by A traveller
Posted Sep. 21, 2024 on Expedia
So many extra fees we weren’t told about / totally not worth the price
Comment from Hotel Management
Sep. 21, 2024 by General Manager, Hotel Management
Aloha Kimberly, We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these charges came as a surprise to you, and we hope you will accept our apologies. Mahalo for choosing us and for your candor; we would welcome another opportunity to accommodate you again on your next visit to the area.Mahalo,Mark Goldrup,General Manager
by A traveller from Aston
Posted Sep. 20, 2024 on Expedia
Comment from Hotel Management
Sep. 20, 2024 by General Manager, Hotel Management
Aloha Arthur, Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Mahalo,Mark GoldrupGeneral Manager
by A traveller
Posted Sep. 16, 2024 on Expedia
Amazing facility. Highly recommended. We enjoyed our stay very much. Great location, clean room, nice staff. Overall, great but food isn’t fantastic. Also bear in mind so many types of tax will be added to your bill. They are more than what Expedia informs you.
Comment from Hotel Management
Sep. 17, 2024 by General Manager, Hotel Management
Aloha Yuzo, We are so glad you enjoyed the beauty of our impeccable resort and its prime location! We agree it's the perfect spot to explore the island's wonders. It was also a pleasure reading our intuitive associates enhanced your stay. Mahalo for all of your feedback, and we look forward to welcoming you again to Waikoloa Beach Marriott Resort & Spa soon.Mahalo,Mark Goldrup,General Manager
by A traveller
Posted Sep. 8, 2024 on Expedia
Lovely property. Just wish there was more acknowledgment as we were spending our honeymoon there. Even after letting the resort know, not much was done with our stay. I understand most hotels don’t accept certain requests whether it’s with or without much notice or offer perks depending on the occasion but considering this is a Marriott, we had high expectations.
by A traveller from Goodyear
Posted Sep. 7, 2024 on Expedia