Service: Really nice and friendly Staffs! I arrived on new year's eve, and got to take a photo as a small gift. They were also prompt to request and queries. On the last night of my stay, we asked for scissors and tape for our loots, they brought the items up in no time. After check out, one of their male staff who happen to end shift when we're leaving, offered to carry our luggage and flagged a cab for us. Didn't catch his name, but really thankful that he went the extra mile to help us even though he is already off shift.
Room: room was clean and tidy. However I'm not a fan of windowless rooms, this was not mentioned in the room details. Soundproofing of the room was okay, we can hear people from the corridor. Although it's in the heart of ximending, there's no loud noise from the activities downstairs.
Breakfast: located at basement, there's two mains to choose from daily, however service was pretty slow, and the buffet options were very little. There was one day both the mains offered were beef, and I can't have beef, so I'm left with the sides for breakfast. Also, if you need their lobby washroom, you will have to go to the basement as well. If you're going at night, the restaurant lights will be off, only the washroom area will be lit.
Overall, a pleasant stay. However may try other hotels where the rooms have windows next time.