I love the location of the property, and I stay there wherever I am working in DC area because it is close to everything. During every stay there is always an issue with the cable for the television, but on every occasion the front desk person will come assist. On my most recent occasion I arrived to check in at 4:50pm there was no one at the front desk, I waited 27 mins until the individual returned. I check in and went to my room, I immediately turned on the television and the cable wld not connect. I walk bank out and told the mad at the desk. To my absolute shock he said “ I can not help you it is after 3pm and the people that wld handle that have gone for the day.” I explained that I have checked I later prior and there had never been an issue prior. He said “. If you want better service stay somewhere else this a motel not a hotel.” I was angry and shocked so I simply when back to room and cooled off and then I check out. I do expect the red carpet to be rolled out but I do expect basic service, I chose this hotel/motel because of location and the ease, and have stay there more than 5 times . I will think twice before I use them again.