There was hair all over the bathroom floor, a terrible mildew smell, and a pair of shorts with underwear in the bed when I pulled the covers back. I contacted the host via Vrbo, then through the text they had sent to confirm the booking, then called the number, then called the other number for after hours, and got a vm saying that vm had not been set up for that number. No one responded to any of this. I called VRBO directly who also couldnāt get a hold of anyone. VRBO said they needed to give the host time to respond, and the cleaning company didnāt go back in until 1am (this happened at 10pm). VRBO said I needed to wait to hear from them and if I didnāt hear back by 1am (!!!) to call them back and theyād issue a refund. They offered no other option for where to stay. The next morning (9ish) I got a text from the rental company who was defensive at first, despite the photos I sent them, and then said theyād reimburse the cleaning fee. Eventually they agreed to refund me entirely.