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American Inn & Suites Waterford

3.0 star property
Enjoy the outdoor pool at this 3-star Waterford inn

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for American Inn & Suites Waterford

Lobby
Lobby sitting area
Reception
Banquet hall
Standard 1 King Non Smoking

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
7076 Highland Rd, Waterford, MI, 48327
  • Huron River
    2 min drive
  • Pontiac Lake State Recreation Area
    3 min drive
  • Union Lake
    6 min drive
  • Pontiac, MI (PTK-Oakland County Intl.)
    6 min walk

Room options

View all photos for Standard King Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Non Smoking Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard 1 King Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 1 King Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (872)
The price is CA $159
per night
CA $172 total
includes taxes & fees
21 Jan - 22 Jan
Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

About the area

Waterford

Near the airport.You'll find Pontiac Lake State Recreation Area and Huron River within 2 miles (3 km) of this inn. Also, Pontiac Lake Dog Park is within 2 miles (3 km) and Union Lake is within 6 miles (10 km).
View more Inns in WaterfordOpens in a new window

What's nearby

  • Union Lake - 6 min drive
  • Alpine Valley Ski Area - 8 min drive
  • Great Lakes Crossing Outlets - 16 min drive
  • Pine Knob Ski Resort - 16 min drive
  • Pine Knob Music Theatre - 19 min drive

Getting around

  • Pontiac Station - 12 min drive
  • Pontiac, MI (PTK-Oakland County Intl.) - 1 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Jimmy John's - ‬3 min drive
  • ‪Leo's Coney Island - ‬3 min drive
  • ‪Jimmy John's - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬3 min drive

About this property

American Inn & Suites Waterford

Enjoy the outdoor pool at this 3-star Waterford inn
American Inn & Suites Waterford offers its guests an indoor pool, an outdoor pool, and a sauna. There's a snack bar/deli on site. You'll find a 24-hour business center on site.

Public spaces have free WiFi. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly American Inn & Suites Waterford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Waterford inn.

  • 111 guestrooms or units
  • 2 levels
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Convenience store
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas
American Inn & Suites Waterford offers 111 accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • Indoor pool
  • Outdoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Elevator door width (inches): 38
  • Grab bar near toilet
  • Toilet grab bar height (inches): 34
  • Raised toilet seat
  • Raised toilet seat height (inches): 21
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • Cable channels
  • LCD TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Hotel Waterford
Comfort Inn Waterford
Waterford Comfort Inn
Comfort Inn Waterford Hotel Waterford
Quality Inn Waterford
Quality Waterford
Quality Inn Suites
American & Suites Waterford
American Inn Suites Waterford
American Inn & Suites Waterford Inn
American Inn & Suites Waterford Waterford
American Inn & Suites Waterford Inn Waterford

American Inn & Suites Waterford Reviews

Reviews

6.2
Rating 10 - Excellent. 182 out of 964 reviews" "
Rating 8 - Good. 232 out of 964 reviews" "
Rating 6 - Okay. 174 out of 964 reviews" "
Rating 4 - Poor. 158 out of 964 reviews" "
Rating 2 - Terrible. 218 out of 964 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Don

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the photos from your website must be 20 years old the hotel didn't look anything like the website.. The entire hotel from the parking lot to the room was a disaster.Paint falling of the wall, worn out carpet on the stairs..Paint missing on wall and the elevators passenger limits and safty sign was held up by blue painters tape. The shower and tub in the room were disgusting..The frame and specet were covered in black mold.... My wife and I spit a hour in the room went and did what we had planned and came back and left because the people hanging out in the parking lot and lobby was the last straw...
Stayed 1 night in Dec 2024

4/10 Poor

Larry

Disliked: Cleanliness, property conditions & facilities, room comfort
Old facility and not clean. Noisy visitors in the middle of the night, both nights.
Stayed 2 nights in Oct 2024

6/10 Okay

Samuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Shadric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shut this place down/ uninhabitable
This place is uninhabitable. Its filthy, has exposed wires and electrical, exposed mold and ect! Second floor window had no screen and was not child proof. Not even sure how its allowed to remain open! As we arrive a group was leaving stating the place was disgusting. We asked the host why they we’re leaving she stated, “bugs.” We went to the room are feet stuck to the floor and passing the ice machine it was beyond filthy. We left admittedly after talking to front desk. She offered to look at the room and “upgrade!” Lol NO way! The whole place was filthy!!!!
Stayed 1 night in Oct 2024

2/10 Terrible

Olivia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Mark

Travelled with family
Disliked: Property conditions & facilities
Needs updating and just a good cleaning. Noise from vinyl floor hallways, thin walls and ceilings, barking dogs in rooms. Staff was pleasant and reservation/check in was easy.
Stayed 1 night in Oct 2024

6/10 Okay

Alfredo

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

Madelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it
Sink was leaking, no information provided, jets didn’t work, water fountain and vending machine was broken so no easy access to water. Dirty room, bug found on tub, stains on furniture. Not worth the money, even if it was cheap.
Stayed 1 night in Sep 2024

2/10 Terrible

Vaviel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is about 40 years old and it looks like it. It used to be very nice when it was a Quality inn. The new owners have let it really declined in overall appearance. The mattresses are damn close to as old as the building. Other than a fridge. No other amenities, microwave, coffee maker, etc. the phone didn't work, the alarm clock doesn't work. There's on breakfast, the coffee was horrible. All in all, I don't like this place, very run down and don't recommend this for a family stay, or a stay at all.
Stayed 1 night in Sep 2024

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very cheap hotel and you can understand why when you get there. Fine from the outside but the room was aweful. Shower was dirty and didn’t work properly, room smelled, all the art was was gone from the walls and only hooks remained, there was a hole in the wall in the bathroom stuffed with paper towels. Over just a dirty old hotel.
Stayed 2 nights in Sep 2024

4/10 Poor

Emily

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was in an ok area. The gal checking us in was very nice. But the building and room itself were not appealing or clean.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very unkept place. Went into my room and it was disgusting. A bug scurried across the floor (I believe a small roach). Door didnt close all the way unless we forced it hard. Overhead light was flickering on and off really fast when flipped on. Dead bugs in the crevice of the bathroom where tile is missing. The room was so musty and the air so thick it was untolerable. Neighbors on both sides were very loud and yelling was going on outside too. I am not someone that is hard to please but this place was nasty and the receptionist said I could take another room but no refund for a room I didnt even use. We opted to sleep in the car parked somewhere else as we were two women feeling very unsafe and unclean there. Pretty sad we felt more safe in a car. Would have liked a refund because 140 for a room I walked in and then out of was a hard pill but it felt so much better than staying there.
Stayed 1 night in Sep 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Room looked nothing like pic, smelled of cat urine and weed
Stayed 2 nights in Sep 2024

8/10 Good

Chad

Stayed 1 night in Aug 2024

4/10 Poor

April

Liked: Staff & service
Disliked: Property conditions & facilities
Room could use a good cleaning, cobwebs in the room and bathroom. Found a dead bug in the bathroom and the jets in the tub really needs a cleaning.
Stayed 1 night in Sep 2024

2/10 Terrible

Alicia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Go to holiday inn
Very outdated, smells weird, tub didn't drain and it was dirty
Stayed 1 night in Sep 2024

4/10 Poor

ed

Stayed 1 night in Sep 2024

10/10 Excellent

Adam

Fine
Stayed 2 nights in Sep 2024

4/10 Poor

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service
Lobby was dirty, room smelled moldy, desk clerk was not into her job. Seemed safe so if you are just looking for a cheap place to sleep and aren't picky, this would work
Stayed 2 nights in Sep 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Or the first room that we checked into I wasn't really happy with I went to the counter and talked to the lady she was very sweet very kind and she upgraded the room not upgraded but gave us and put us in you joining rooms that were nice clean more efficient for what I need him same price
Stayed 2 nights in Sep 2024

10/10 Excellent

Ashley

Liked: Staff & service
It was ok everyone was friendly but make sure if u want your room clean and more towel to tell them because they will not clean it if you dont ask first hotel i ever stayed in worked that but other then that it was a good stay
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was horrible! Holes in the walls, busted microwave, rattling can shoved up in bathroom vent, no ice machine, people in and out all night next door because people live there. Just all around filthy like housekeeping hasn't done anything but swap out sheets. Had I known these things, i would have booked elsewhere. The photos on the website are NOT what you will be walking into. I didn't want to make this review, but I have emailed and called, and no one will call/email back about a refund, and I don't want to hear an excuse about remodeling. I saw NO rooms under renovation, and if that were the case, then out of towners/overnighters definitely should be put into those rooms instead of the horrible ones.
Stayed 1 night in Sep 2024

8/10 Good

Traci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine didn’t spend a lot of time in hotel
Stayed 2 nights in Sep 2024

2/10 Terrible

Chelsie

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pretty average, although wasn’t helpful when requesting a refund. The rooms were poorly maintained. Very dirty, there was what looked like blood on the floor near ice machine, mold in the mini fridge, dirt, dander and other unknown substances on the still plastic wrapped box spring of the bed, clearly not vacuumed floors, the a.c. was caked in dirt and dust, there was multiple stains on carpet, there was what I think was mold in the shower corners and stains and hair on the sheets. Also, there was wetness in the entry way of the room into the bathroom and after taking a shower a member of staff told us that our shower was leaking into the pool which was under us. Not to mention, the website says it’s a non smoking hotel well the whole place reeked of cigarette and weed smoke smell. They do allow pets, as stated on the website as well but the hallways have a rancid urine smell. There were unsupervised children riding bikes in the hallway late at night past midnight. Also there were no fire alarms in our rooms one of our rooms didn’t have one, and the other had a gutted fire alarm (no electronics just the outside casing of it) and the bathroom vent fan was busted up. I guess there’s not much good to say about this place. The property owners best bet would probably be to demo it and start over, in need of some serious TLC.
Stayed 2 nights in Sep 2024