American Inn & Suites Waterford

3.0 star property
Enjoy the outdoor pool at this 3-star Waterford inn

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for American Inn & Suites Waterford

Lobby
Reception
Banquet hall
Standard 1 King Non Smoking
Lobby sitting area

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
7076 Highland Rd, Waterford, MI, 48327
  • Huron River
    2 min drive
  • Pontiac Lake State Recreation Area
    3 min drive
  • Union Lake
    6 min drive
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    47 min drive

Room options

View all photos for Standard King Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Non Smoking Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard 1 King Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 1 King Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (864)
The price is CA $195
per night
CA $211 total
includes taxes & fees
17 Dec - 18 Dec
Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

About the area

Waterford

Near the airport.You'll find Pontiac Lake State Recreation Area and Huron River within 2 miles (3 km) of this inn. Also, Pontiac Lake Dog Park is within 2 miles (3 km) and Union Lake is within 6 miles (10 km).
View more Inns in WaterfordOpens in a new window

What's nearby

  • Pontiac Lake State Recreation Area - 3 min drive - 3.3 km
  • Alpine Valley Ski Area - 8 min drive - 8.3 km
  • Great Lakes Crossing Outlets - 16 min drive - 15.6 km
  • Pine Knob Ski Resort - 16 min drive - 16.6 km
  • Pine Knob Music Theatre - 19 min drive - 16.4 km

Getting around

  • Pontiac Station - 12 min drive
  • Pontiac, MI (PTK-Oakland County Intl.) - 1 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Jimmy John's - ‬3 min drive
  • ‪Leo's Coney Island - ‬3 min drive
  • ‪Jimmy John's - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬3 min drive

About this property

American Inn & Suites Waterford

Enjoy the outdoor pool at this 3-star Waterford inn
American Inn & Suites Waterford offers its guests an indoor pool, an outdoor pool, and a sauna. There's a snack bar/deli on site. You'll find a 24-hour business center on site.

Public spaces have free WiFi. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly American Inn & Suites Waterford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Waterford inn.

  • 111 guestrooms or units
  • 2 levels
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Convenience store
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas
American Inn & Suites Waterford offers 111 accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • Indoor pool
  • Outdoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Elevator door width (inches): 38
  • Grab bar near toilet
  • Toilet grab bar height (inches): 34
  • Raised toilet seat
  • Raised toilet seat height (inches): 21
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • Cable channels
  • LCD TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Hotel Waterford
Comfort Inn Waterford
Waterford Comfort Inn
Comfort Inn Waterford Hotel Waterford
Quality Inn Waterford
Quality Waterford
Quality Inn Suites
American & Suites Waterford
American Inn Suites Waterford
American Inn & Suites Waterford Inn
American Inn & Suites Waterford Waterford
American Inn & Suites Waterford Inn Waterford

American Inn & Suites Waterford Reviews

Reviews

6.2
Rating 10 - Excellent. 180 out of 946 reviews" "
Rating 8 - Good. 229 out of 946 reviews" "
Rating 6 - Okay. 172 out of 946 reviews" "
Rating 4 - Poor. 154 out of 946 reviews" "
Rating 2 - Terrible. 211 out of 946 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

James

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Van

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

2/10 Terrible

Dillon

Stayed 1 night in Aug 2024

4/10 Poor

Joset

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We pulled in to an old camper parked in the lot with many unsavory people around along with a dirty mattress on the grass & people loitering around. The room lacked any soap, shampoo, and the rug was so filthy my grandchild's feet were black after walking around there. We woke up very itchy after sleeping in the bed. We ended up leaaving a day early because of the state of the whole place. We did not feel safe there. I would recommend never staying there.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Sindi

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all the room was very hot it took hours to cool it off and the tv would lose its connection after about two minutes over and over again the receptionist said it was because of a storm 3 days earlier also the bathtub was filthy the elevator was ancient that’s about it. Won’t go there again.
Stayed 1 night in Aug 2024

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
Room was unsafe and unclean. Open wires hanging from the ceiling from where the smoke detector was stolen. The asst mgr said it was normal..
Stayed 1 night in Aug 2024

6/10 Okay

Nick

Stayed 1 night in Aug 2024

4/10 Poor

Sherri

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The girl who checked us in was great, after that it was all down hill. The entire place was grungy. The pool was DISGUSTING!!! There were bandages and medicinal patches floating around in the green water, and wet cloth couches for deck seating. The walls are so thin we could hear everything that went on throughout the hotel. When I checked in I made a point to say that I would need a receipt when we checked out as I was being reimbursed for the room, but the guy who checked us out didn’t even know how to print a receipt and when I asked when someone would be in who could help me he said “I don’t know it varies” so now I’m out the $168 because I have no receipt. I will NEVER STAY HERE AGAIN!!!!
Stayed 1 night in Aug 2024

2/10 Terrible

Jamie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Employee at front desk was polite. Hallways were disgusting.. ceiling leaking, pool cloudy, sauna didnt work. No hot tub like in the description. There was also a nasty smell.
Stayed 1 night in Aug 2024

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Gross! It was an emergency stay due to power outages but I would never stay there again.
Stayed 1 night in Aug 2024

2/10 Terrible

Pam A

Disliked: Staff & service
No coffee and cream in the room but a coffee pot with a used coffee filter was inside the room. One opened package of creamer was also in the room. When I went to the front desk to ask for coffee, of course they were out. The bar soap is so small and I never seen any hotel carry that type of soap. The wash clothes were more like rags instead of wash clothes. I can go on and on
Stayed 2 nights in Aug 2024

4/10 Poor

rachel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bath tub was disgusting…fan in bathroom falling out..tv did not work (I had to find power cord myself in order to watch tv) staff said nothing they can do til morning and it was only 9:30 at night..I checked out next morning at 9:30 …will not stay again
Stayed 1 night in Aug 2024

2/10 Terrible

Hilary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was not what was advertised. The rooms were disgusting. Half the hotel was torn apart or broken. It smelled like cigarettes. Most smoke detectors were ripped out of the way.
Stayed 1 night in Aug 2024

10/10 Excellent

Azalia

Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Stayed 1 night in Aug 2024

2/10 Terrible

Raymond

Disliked: Cleanliness, amenities, property conditions & facilities
Checked out almost immediately because of domestic disturbance next to my room. Many police showed up. Room was dated and worn.
Stayed 7 nights in Jun 2024

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service
Everything was great
Stayed 1 night in Aug 2024

2/10 Terrible

Jessica

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our beds were unstable and would flip when you sat or laid on them because the frames were broken and held up with unstable 2x4 boards. 1 of the queen beds in our room was completely unusable. The blankets were stained with black marks and the chair at the desk was broken so when my son sat in it, he fell backwards. The shower head on the shower came off when adjusting the spray features which caused the water to spray all over the ceiling. The pet policy was not followed as there were multiple dogs over 25lbs who were not leashed and barked throughout our entire stay, night and day to the point that other residents were screaming in the hallways to "shut those dogs up" on multiple occasions. Children roamed the hotel hallways unattended, screaming, crying and playing tag throughout the building. There isnt an area for dogs to go potty outside unless its in the grass between parked cars in the parking lot. Ultimately we were very disappointed with our stay. The hotel hallways smelled like Marijuana and the flooring through the halls was peeling up so badly that we kept tripping on pieces as we walked. The carpet in the room was dirty that our feet turned black when walking barefoot in our room so we kept our shoes on the rest of our stay.
Stayed 1 night in Aug 2024

2/10 Terrible

jeanne

Travelled with partner
Disliked: Amenities
smell lof dope in the hall, banging of doors late into night, dogs barking, headboard fell down. NOT good experience
Stayed 1 night in Aug 2024

4/10 Poor

kelli karleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Room had terrible air conditioning. Housekeeping was unacceptable. Mopping floors with NO wet floor signs. All corridors completely soaking wet . People obviously living in hotel. Horrible. Smoking outside of hotel rooms thru windows. Sad. Paid 90.00 for one night. Would have been better to sleep in my truck.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't even think about it.
Didn't get past the door to the room. The smell was horrible. Walked back down the stairs with the filthy carpet and handed the keys baxk to the desk clerk. She was kind and offered a different room but there was NO way the smell was only in 1 room. Left without a refund. It was worth the money to NOT stay there. Dont even think about this place.
Stayed 1 night in Aug 2024

2/10 Terrible

Martin

Travelled with family
Property is being renovated. Mo signage. Gps said we had reached the destination but had to circle the building snd enter to confirm. Common areas are dirty snd in serious need of housekeeping. Room was clean but not spotless. Apparent homeless loitering negatively impacted a sense of security
Stayed 1 night in Aug 2024

2/10 Terrible

Traci

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Vanessa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unkempt
Check in was nice and easy, the lady was knowledgeable and friendly. Unfortunately the halls of the hotel smell something awful, a mix between cat litter and mold maybe. I doubt the floors have been mopped in the past 4 months ( very sticky).The room smelled of incense which was pleasant. The bathroom didn't have any toilet paper, the desk fell apart while my daughter was eating dinner, ( husband put that back together). All in all, it was a place to lay our head's after a long day ( linens did smell clean).
Stayed 1 night in Aug 2024