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Embassy Suites by Hilton Kansas City Plaza

3.5 star property
Hotel near Crown Center in Kansas City

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Kansas City Plaza

Lobby
Indoor pool
Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Bar
    Bar
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
220 W 43rd St, Kansas City, MO, 64111
  • Kansas City Art Institute
    5 min walk
  • Kemper Museum of Contemporary Art
    7 min walk
  • Nelson-Atkins Museum of Art
    14 min walk
  • Kansas City, MO (MKC-Charles B. Wheeler Downtown)
    14 min drive

Room options

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed, Non Smoking

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Non Smoking

  • 55 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Basic Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Basic Room, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Multiple Beds

Premium bedding, in-room safe, desk, iron/ironing board

Family Suite, Multiple Beds

  • 55 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Non Smoking

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 2 Double Beds, Non Smoking

  • 55 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (3x3 Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (3x3 Shower)

  • 55.3 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hilton Kansas City Country Club Plaza
Pool
Pet-friendly
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1002)
The price is CA $202
per night
CA $244 total
includes taxes & fees
3 Dec - 4 Dec
Hilton Kansas City Country Club Plaza

About the area

Kansas City

Heart of Kansas City.Within a 10-minute walk of this Midtown - Westport hotel, you'll find Kansas City Art Institute and Kemper Museum of Contemporary Art. Country Club Plaza and JC Nichols Memorial Fountain are also within half a mile (1 km).

What's nearby

  • Nelson-Atkins Museum of Art - 14 min walk - 1.2 km
  • Uptown Theater - 17 min walk - 1.5 km
  • University of Missouri-Kansas City - 19 min walk - 1.6 km
  • University of Kansas Medical Center - 3 min drive - 2.0 km
  • Crown Center - 4 min drive - 3.5 km

Getting around

  • City Market Tram Stop - 8 min drive
  • Kansas City Union Station - 12 min drive
  • Kansas City International Airport (MCI) - 29 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬9 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Levee Bar & Grill - ‬3 min walk
  • ‪Char Bar - Westport - ‬8 min walk
  • ‪Beer Kitchen - ‬7 min walk

About this property

Embassy Suites by Hilton Kansas City Plaza

Hotel near Crown Center in Kansas City
As a guest of Embassy Suites by Hilton Kansas City Plaza, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee.

There's an onsite business center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Kansas City Plaza. For a fee, parking is available.

This Kansas City hotel is smoke free.

  • 266 guestrooms or units
  • 12 levels
  • Built in 1977
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Kansas City Plaza offers 266 accommodations with video-game consoles and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Kansas City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Separate living room

Internet

  • Available in all rooms: WiFi (USD 9.95), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95), Wired Internet (surcharge)

Parking and transportation

  • Self parking on site (USD 23.00 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options
  • Area shuttle

Food and drink

  • Free buffet breakfast available daily
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Billiards/pool table
  • Fitness center
  • Indoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels
  • Video-game console

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 23.00 per night
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Kansas City Plaza
Embassy Suites Kansas City Plaza
Embassy Suites Kansas City
Kansas City Embassy Suites
Embassy Suites Kansas City Plaza Hotel
Embassy Suites Kansas City Plaza
Embassy Suites by Hilton Kansas City Plaza Hotel
Embassy Suites by Hilton Kansas City Plaza Kansas City
Embassy Suites by Hilton Kansas City Plaza Hotel Kansas City

Embassy Suites by Hilton Kansas City Plaza Reviews

Reviews

6.6
Rating 10 - Excellent. 252 out of 1000 reviews" "
Rating 8 - Good. 207 out of 1000 reviews" "
Rating 6 - Okay. 219 out of 1000 reviews" "
Rating 4 - Poor. 176 out of 1000 reviews" "
Rating 2 - Terrible. 146 out of 1000 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Erica

Stayed 2 nights in Aug 2024

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We loved it . Hotel is beautiful with wonderful employees. We will be back
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick, okc

Liked: Cleanliness, staff & service, property conditions & facilities
Read a lot of bad reviews on property. We stayed only one night for a concert and I can't complain. Property is older but clean and service from check in to happy hour was great. Easy access to Arrowhead. Would stay there again in the future.
Stayed 1 night in Aug 2024

2/10 Terrible

Mililani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

caitlin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked this hotel because it had a hot tub , sauna , and a big pool. The hot tub didn’t work , the sauna was out of order . I also booked it for the balcony and the door was screwed and glued shut. Had I known these items weren’t working I wouldn’t have booked the hotel. I would call a head before and ask if these items work otherwise book somewhere else. For 250. A night I expected better.
Stayed 2 nights in Aug 2024

8/10 Good

Mandi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great breakfast. Could be a little cleaner
Stayed 1 night in Aug 2024

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love embassy suites-Westport
Short stay at one of my favorite hotels in my favorite neighborhoods in Kansas City, MO!!
Stayed 1 night in Aug 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff overall was bad. The room was not restocked when we checked in. There was no coffee pods, no pillows or blankets for the pull out couch, there was no body wash- like not even a bottle just the metal holder. So after dinner I call down to see if we can get pillows and coffee. The pillows could be delivered but I would have to come down for coffee. So I went down and got pods. Got back up and realized there is no blanket. So I try to call back down there but now the room phone wont work. It was like the front desk didn't hang up. So I try calling on my cell. I get put on hold and they hang up, so I call back- same thing happens. So I go BACK downstairs and ask for a blanket (leaving my kids alone again) and report the phone not working and getting hung up on and it was just like an oh ok, sorry whatever kind of response. Same guy helping both times within like 5 min of each other. Then this morning the kids wanted to go swimming as soon as it opened so we go down just after 7. The swim card we got the previous day wouldn't work so had to go back to the front desk and get a new swim card. She was just like, yeah it won't work today. Would've been helpful to have #1 been given a card at check in and #2 be told you would need a new one each day. So we swim for about an hour. Go back to our room and the room card wont work. I call on my cell hoping they can turn it back on, explain the situation and again I need to come to the desk. Please contact me
Stayed 1 night in Aug 2024

4/10 Poor

Bethany

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room had a leaking shower, the refrigerator wasnt cooling and needs defrosted. Pool was overcrowded. Tried to order pizza and oven is broke but they still have it on the menu.
Stayed 1 night in Aug 2024

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed.
We have stayed at this location previously. In a word, the place is now just shabby looking. Stains in the carpet. Elevators that apparently are quite often non-functional. Broken lamp in our room. Constant dripping in the tub faucet. Windows appear as if they have never ever been cleaned. The made order breakfast was marginal at best. I’m not sure what is happening to this location, but it is significantly not well taken care of. Very disappointed. Surprised Hilton continues to keep it under its name. In the future, we will be looking elsewhere. So sad.
So dirty it looks frosted.
Typical
Saw this repeatedly.
Odd place for a hole.
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Neil

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Not for us
This hotel is in tough shape. The staff was ok. Most of the breakfast staff seemed to hate their life, with the exception of Willie. Willie was happy every morning and made it a point to say hi to people. The neighborhood is filled with homeless people sleeping on the grass. Walking anywhere at night will take a person right through the homeless encampments. The west end area is OK, but seems to be a struggling area. If we go back to Kansas City we will not stay in this hotel and will probably try to stay near the Power and Light District vs . West End.
Stayed 2 nights in Aug 2024

4/10 Poor

Constance

Disliked: Staff & service, property conditions & facilities
Find another hotel poor service.
Poorly staffed, the help they have are terrible at handling the public. Norma, breakfast staff is out right rude. When asked a question she looked at me and walked away. Sink in the kitchenette drips told front desk person but never was addressed. The small pool has nasty sediments floating all in it. Hot tub not working, suana not working. Bathrooms at the pool are out if order. The exhauste fan in our bathroom makes an aweful rattling noise. Front desk staff make you feel like you are bothering them for asking questions. The property is dated and in need of an update.
Stayed 2 nights in Aug 2024

10/10 Excellent

Willow

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really gorgeous hotel, you can tell they care about the upkeep and cleanliness for their guests. We stayed only for a night for a wedding, so we didn’t get a chance to partake in the pool or the bar. However, the breakfast was pretty good and had good variety. Would definitely stay here again!
Stayed 1 night in Aug 2024

8/10 Good

Bertrand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying here.
Stayed 1 night in Jul 2024

10/10 Excellent

Lauren

Stayed 1 night in Aug 2024

10/10 Excellent

Joyce

Stayed 1 night in Jul 2024

6/10 Okay

Susan

I sense they were understaffed so i hope this is taken with a grain of salt. The employees were all delightful and helpful to the extent they were empowered to be. But the room lacked basics...iron, blankets. I am a frequent Embassy Suite guest and this location wasn't up to par.
Stayed 1 night in Aug 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was all very friendly. The hotel is definitely due for a renovation and update.
Stayed 1 night in Aug 2024

8/10 Good

Jeanette

Travelled with family and small children
Liked: Cleanliness, staff & service
Embassy Suites are old properties, and quite outdated, but still elegant. There were serious issues at the pool. Shallow end was dirty, so cloudy couldn't see the bottom. Fencing separating deep pool from shallow pool was broken, rusted , bent. Didnt seem to be any clean water flowing in. But still enjoyed our stay, especially my 7 year old grandson.
Stayed 2 nights in Jul 2024

4/10 Poor

Jacqueline

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great. Unfortunately though, the room we stayed in had a moldy/musty smelled that hit us the minute we opened the door. The carpet was damp and was lifting up from the floor. I noticed in most of the corners a black substance on the floor/carpet. The curtains had brown/red stains all over them. The pool water was definitely gross. Only one elevator was working most of the time and it was a long wait to get our luggage back to our vehicle. I was bummed out because it wasn’t a cheap stay but Since we were only staying one night and I just tried putting it to the back of my mind. I wish it was a better experience.
Stayed 1 night in Jul 2024

2/10 Terrible

Brittini

Stayed 1 night in Jul 2024

4/10 Poor

Lydia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Another guest and I were sad laughing about how we chose this hotel because we came as children over 20years ago, but the hotel looks the same today (not in a good way). It is in rough shape with differed maintenance concerns all throughout. Plumbing in room was leaky at the faucet and clogged drains. Mold and mildew present. A few staff were kind, but most seemed to care little. The man making omelets in the morning was extremely rude to several guests. They also had raw bacon sitting on the counter in reaching distance to the guests for over an hour. I will not be back to this location. It was very disappointing to see how rough it is now
Stayed 1 night in Jul 2024

6/10 Okay

Erin

Liked: Staff & service, room comfort
Disliked: Cleanliness
Okay
Fun, nice, older-style hotel. I really liked the atmosphere, but our toilet did not flush well and the bathtub had debris coming back up through the drain. I was rather disgusted by this, which seemed more a lack of cleanliness and less a drainage problem, since when the shower head was turned on, everything drained around the filth.
Stayed 2 nights in Jul 2024