The front desk manager, Monica, tried to charge my card at 7AM when check in isn’t until 3pm. There was no courtesy call and when I spoke with her that morning she lied. When I called her out of what she was saying, she then tried to change her story. She told me I could speak with the general manager when she came in. When I called later that day, Monica refused to allow me to talk to the General Manager and canceled my reservation.
She was very rude, tried to gaslight me like I was in the wrong, and hung up in my face.
I’ve stayed here before and I love it but after this experience, I don’t think I will be returning.