2/10 – Terrible
JandR C.
7 janv. 2025
Bad experience with management
We actually are not able to give an accurate review because we ended up not being able to stay here. We booked the place last minute for a 2 night stay after Christmas. A couple days before leaving we found out there was new snow, and we realized we need chains and good winter tires to go up. Upon inspecting our car we realized that our tires would not be able to make the drive. Although we tried, we were not able to get an appointment to replace the tires. It became apparent it would not be safe for us to take the journey from Seattle in these conditions. We reached out to the management company and let them know of our unsafe situation, and asked if we could switch our booking for other dates, after we got our tires figured out. We hoped that since our booking was last minute, that they would be able to accommodate this request, which wa made completely out of safety concerns. Us and our children were disappointed we could not make the trip. However, the management company refused to work with us. So we ended up paying for a place we didn’t get to go to. We understand fully that we are the ones that booked it without checking our car first, but we really thought there would be some humanity from their side, to refund ur, or even give us credit to book another weekend, even during their slow times. Instead we lost the money, and even had to pay booking and cleaning fees, for a place we didn’t use. This was certainly disappointing to see.
JandR C.
Séjour de 2 nuits en décembre 2024