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Sternwheeler Hotel and Conference Centre

3.0 star property
Eco-certified hotel perfect for exploring Whitehorse

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sternwheeler Hotel and Conference Centre

Daily full breakfast for a fee
Front of property
One King Standard
One King Standard | Bathroom
Fitness facility

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
  • Bar
  • Pet-friendly
  • Breakfast available

Explore the area

Map
201 Wood Street, Whitehorse, YT, Y1A 2E4
  • MacBride Museum of Yukon History
    2 min walk
  • North End Gallery
    3 min walk
  • Yukon Artists@Work
    3 min walk
  • Whitehorse, YT (YXY-Whitehorse Intl.)
    10 min drive

Room options

View all photos for One King Standard

One King Standard

One King Standard

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard 2 Queen beds

Standard 2 Queen beds

Standard 2 Queen beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property

Raven Inn Whitehorse

Parking included
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (313)
The price is CA $289
per night
CA $303 total
includes taxes & fees
17 Dec - 18 Dec
Raven Inn Whitehorse

About the area

Whitehorse

City center stay.With a stay at this Whitehorse hotel, you'll be steps from MacBride Museum of Yukon History and North End Gallery. Yukon Artists@Work and Midnight Sun Gallery & Gifts are also within half a mile (1 km).

What's nearby

  • Midnight Sun Gallery & Gifts - 4 min walk - 0.4 km
  • Kwanlin Dun Cultural Centre - 4 min walk - 0.4 km
  • Yukon Visitor Information Centre - 7 min walk - 0.6 km
  • Sundog Carving Studio & Gallery - 10 min walk - 0.9 km
  • S.S. Klondike National Historic Site - 15 min walk - 1.3 km

Getting around

  • Whitehorse, YT (YXY-Whitehorse Intl.) - 10 min drive

Restaurants

  • ‪Tim Hortons - ‬10 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪A&W Restaurant - ‬11 min walk
  • ‪Midnight Sun Coffee Roasters - ‬17 min walk

About this property

Sternwheeler Hotel and Conference Centre

Eco-certified hotel perfect for exploring Whitehorse
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite business center.

WiFi is free in public spaces. Event space at this hotel measures 6997 square feet (650 square meters) and includes conference space. A fitness center, a vending machine, and gift shops/newsstands are also featured at the eco-certified Sternwheeler Hotel and Conference Centre. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This Whitehorse hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 3 levels
  • 6997 sq ft of conference space
  • 650 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sternwheeler Hotel and Conference Centre offers 181 air-conditioned accommodations with safes and coffee/tea makers. 21-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, Hindi

Property amenities

Family friendly

  • Laundry facilities
  • Microwave
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free roundtrip airport shuttle from 6:00 AM - midnight
  • Airport shuttle at scheduled times

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: CAD 15-20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 21-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per night, plus a deposit of CAD 20.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 20 per person
  • Pet deposit: CAD 20.00 per stay
  • Pet fee: CAD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westmark Holland America Line Company
Westmark Holland America Line Company Hotel
Westmark Holland America Line Company Hotel Whitehorse
Westmark Whitehorse Holland America Line Company
Westmark Whitehorse Holland America Line Company Hotel
Westmark Whitehorse Hotel
Westmark Whitehorse
Westmark Whitehorse Hotel And Conference Center Yukon Canada
Westmark Hotel Whitehorse
Westmark Whitehorse a Holland America Line Company
Sternwheeler Conference Centre
Westmark Whitehorse Hotel Conference Center
Sternwheeler Hotel and Conference Centre Hotel
Sternwheeler Hotel and Conference Centre Whitehorse
Sternwheeler Hotel and Conference Centre Hotel Whitehorse

Sternwheeler Hotel and Conference Centre Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 92 out of 231 reviews" "
Rating 8 - Good. 85 out of 231 reviews" "
Rating 6 - Okay. 40 out of 231 reviews" "
Rating 4 - Poor. 10 out of 231 reviews" "
Rating 2 - Terrible. 4 out of 231 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Rooms were clean. The tub in our room did not drain properly, but we mentioned this to staff. Area around outside of hotel, not particularly attractive, but not much of that is in their control
Stayed 3 nights in Aug 2024

8/10 Good

Derek E

Stayed 1 night in Aug 2024

8/10 Good

Tricia

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Kenneth, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Murray

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Way over-priced for this non-distinct, dated property. Did not consider it good value for this much money. However, the restaurant, which is connected to the hotel, but not part of the hotel (i.e., you can't charge your meal to your room) did a very nice service. Highly recommend the bison chili!!
Stayed 1 night in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Ruanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff assistant and free shuttle to the airport
Stayed 1 night in Aug 2024

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, nice rooms. Good parking if you are lucky enough to get in on the small lot in front.
Stayed 1 night in Jul 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
This was a nice hotel. It was quite a long walk to get to the room from the elevator and the floors were a little uneven, but the location is convenient and close to many restaurants. Parking lot filled up fast and was not very smooth. The room was clean, comfortable and everything worked fine. No breakfast, so not a great value, but we stayed there on our way up north and again on the way back home, so we were happy with our stays.
Stayed 1 night in Jul 2024

6/10 Okay

Cody

Travelled with partner
Just average.
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Business traveller
Average property, dated accommodations! No coffee provided in the lobby! Was available in room, however no bottled water provided. Restaurant connected was excellent with a bar!
Stayed 1 night in Aug 2024

10/10 Excellent

CHEDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was wonderfully smooth, the instructions and guidance were clear. I received great replies to all my questions, the reception staff was professional. I also received support with the booking of the airport shuttle and it was great and smooth too. My room is awesome and clean, and I appreciate having a laundry service on the same floor. I highly recommend.
Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Adam

Stayed 1 night in Aug 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Michelle, North Pole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, quiet and comfortable. Parking was congested. Loby area was congested and very busy.
Stayed 1 night in Aug 2024

10/10 Excellent

Jenny

Stayed 1 night in Jul 2024

4/10 Poor

Rachele

Room as not ready at check in nor a hour later. Front desk was suppose to call when it was ready. After dinner, still no room clean so we went to another hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Brook

Stayed 1 night in Jul 2024

10/10 Excellent

Patricia Louise

Liked: Cleanliness, staff & service, property conditions & facilities
The uneven floors throughout the hotel were a bit of a surprise, and they caused me to stumble a bit at first -- especially since the "typical hotel carpeting" made it impossible to see the irregularities. I'm a power wheelchair user, but do not travel with it, so mobility is always an issue for me. However, after a day or two, I was able to navigate the hallways with ease. The front desk staff were fabulous! Since my arrival was at 3:00 a.m. on a Monday morning, I believe I met staff who worked all shifts. Of particular note is Mark, who worked the overnight shift. He was friendly and very helpful. The housekeeping staff were fabulous -- friendly, thorough and efficient. If I could make 1 suggestion, it would be to have umbrellas available for guests to borrow while there. It rained for most of the days that I was there, and I didn't travel with my own umbrella. Many upscale hotels offer umbrellas for the guests to borrow. It's just a thought that I hope you will consider -- for your guests' convenience.
Stayed 5 nights in Jul 2024

6/10 Okay

Jesse

Fine
Stayed 3 nights in Jul 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean updated room.
Stayed 1 night in Jul 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service
Great location
Stayed 1 night in Jul 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in 4 different rooms over about a week (as we were planning day by day) and every room was great - clean, quiet. The location was great for walking to the river, for food and shopping. Parking could be tight but lots of street parking in the area. Phillip was most helpful during our stay. The restaurant Tony’s which is attached was great as well!
Stayed 1 night in Jul 2024