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Sternwheeler Hotel and Conference Centre

3.0 star property
Eco-certified hotel perfect for exploring Whitehorse

Choose dates to view prices

Photo gallery for Sternwheeler Hotel and Conference Centre

Daily full breakfast for a fee
Standard 2 Queen beds
Standard 2 Queen beds | Bathroom
Ballroom
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Free airport shuttle
  • Bar
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
201 Wood Street, Whitehorse, YT, Y1A 2E4
  • MacBride Museum of Yukon History
    ‪2 min walk‬
  • North End Gallery
    ‪3 min walk‬
  • Midnight Sun Gallery & Gifts
    ‪4 min walk‬
  • Whitehorse, YT (YXY-Whitehorse Intl.)
    ‪10 min drive‬

Room options

View all photos for One King Standard

One King Standard

One King Standard

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard 2 Queen beds

Standard 2 Queen beds

Standard 2 Queen beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property

Raven Inn Whitehorse

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (332)
The price is CA $289
per night
CA $303 total
includes taxes & fees
18 Feb - 19 Feb
Raven Inn Whitehorse

About the area

Whitehorse

City center stay.With a stay at this Whitehorse hotel, you'll be steps from MacBride Museum of Yukon History and North End Gallery. Yukon Artists@Work and Midnight Sun Gallery & Gifts are also within half a mile (1 km).

What's nearby

  • Kwanlin Dun Cultural Centre - 4 min walk
  • Yukon Visitor Information Centre - 7 min walk
  • Yukon Convention Centre - 11 min walk
  • SS Klondike - 13 min walk
  • S.S. Klondike National Historic Site - 15 min walk

Getting around

  • Whitehorse, YT (YXY-Whitehorse Intl.) - 10 min drive

Restaurants

  • ‪Tim Hortons - ‬10 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪Woodcutter's Blanket - ‬3 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪A&W Restaurant - ‬11 min walk

About this property

Sternwheeler Hotel and Conference Centre

Eco-certified hotel perfect for exploring Whitehorse
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite business center.

WiFi is free in public spaces. Event space at this hotel measures 6997 square feet (650 square meters) and includes conference space. A fitness center, a vending machine, and gift shops/newsstands are also featured at the eco-certified Sternwheeler Hotel and Conference Centre. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This Whitehorse hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 3 levels
  • 6997 sq ft of conference space
  • 650 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sternwheeler Hotel and Conference Centre offers 181 air-conditioned accommodations with safes and coffee/tea makers. 21-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, Hindi

Property amenities

Family friendly

  • Laundry facilities
  • Microwave
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free roundtrip airport shuttle from 6:00 AM - midnight
  • Airport shuttle at scheduled times

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: CAD 15-20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 21-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per night, plus a deposit of CAD 20.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 20 per person
  • Pet deposit: CAD 20.00 per stay
  • Pet fee: CAD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westmark Holland America Line Company
Westmark Holland America Line Company Hotel
Westmark Holland America Line Company Hotel Whitehorse
Westmark Whitehorse Holland America Line Company
Westmark Whitehorse Holland America Line Company Hotel
Westmark Whitehorse Hotel
Westmark Whitehorse
Westmark Whitehorse Hotel And Conference Center Yukon Canada
Westmark Hotel Whitehorse
Westmark Whitehorse a Holland America Line Company
Sternwheeler Conference Centre
Westmark Whitehorse Hotel Conference Center
Sternwheeler Hotel and Conference Centre Hotel
Sternwheeler Hotel and Conference Centre Whitehorse
Sternwheeler Hotel and Conference Centre Hotel Whitehorse

Sternwheeler Hotel and Conference Centre Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 100 out of 248 reviews
Rating 8 - Good. 93 out of 248 reviews
Rating 6 - Okay. 40 out of 248 reviews
Rating 4 - Poor. 11 out of 248 reviews
Rating 2 - Terrible. 4 out of 248 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Vladimir

Liked: Cleanliness, staff & service
Poor channel selection. Missing Fox News.
Stayed 1 night in Oct 2024

10/10 Excellent

Megan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allows dogs, very friendly staff. Floors on first floor are a bit creaky, but the place was still quiet at night. Thank you!
Stayed 1 night in Oct 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest stop
Stop for night to rest up Went the restaurant at the hotel. Food was great so was the service .
Stayed 1 night in Oct 2024

10/10 Excellent

Travis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Oct 2024

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Lauren

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Sharon

I thought for the price we paid the hotel would be in a bit better shape…needs a facelift. Rugs need replacing and the wallpaper looks like it’s from the 60s. Also, the ceilings are rather strange..maybe it’s just soundproofing not done so good. Also, the parking lot was under construction and there really wasn’t enough spots for everyone’s cars. However, the room was quiet and beds were comfortable enough.
Stayed 1 night in Sep 2024

10/10 Excellent

Jenny

Stayed 1 night in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and well maintained
Stayed 1 night in Sep 2024

8/10 Good

Lucas

Stayed 1 night in Sep 2024

10/10 Excellent

Cindy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, quiet and comfortable
My room was comfortable and clean. I appreciated it was quiet too.
Stayed 2 nights in Sep 2024

10/10 Excellent

Leonard

Stayed 2 nights in Sep 2024

6/10 Okay

Michel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First and last time I will be staying at the Sternwheeler. Nothing wrong with the property itself, but after travelling for 14 hours, the last thing I wanted to deal with was a check in staff with zero customer service abilities. It really ruined my experience. I'll choose to stay elsewhere in the future.
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in was super nice!! Let us check in early and room was very comfortable!
Stayed 1 night in Sep 2024

8/10 Good

Edward

Stayed 1 night in Sep 2024

6/10 Okay

Simon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
For the price the interior of the building seems dated and the floors are not flat. Friendly staff. The airport shuttle is hit and miss.
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jenny

Stayed 1 night in Aug 2024

10/10 Excellent

Todd

Stayed 1 night in Sep 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lifesaver
The Sternwheeler was a wonderful hotel. We had originally booked another hotel and were unable to stay there. We had a truck load of stuff and the Sternwheeler went out of their way to find a safe place to park for the night. The room was very comfortable and the staff was excellent. We enjoyed supper in the hotel restaurant and it was very good. I'll be sure to stay there if I'm in Whitehorse again.
Stayed 1 night in Sep 2024

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Rooms were clean. The tub in our room did not drain properly, but we mentioned this to staff. Area around outside of hotel, not particularly attractive, but not much of that is in their control
Stayed 3 nights in Aug 2024

8/10 Good

Derek E

Stayed 1 night in Aug 2024

8/10 Good

Tricia

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Kenneth, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Murray

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Way over-priced for this non-distinct, dated property. Did not consider it good value for this much money. However, the restaurant, which is connected to the hotel, but not part of the hotel (i.e., you can't charge your meal to your room) did a very nice service. Highly recommend the bison chili!!
Stayed 1 night in Aug 2024