At check-in, we were told there was a kit to the pull out couch and to look at it first, and if we thought we needed the kit to come back down and get it, despite there being 5 of us and already knowing we would need the pull out couch. As we walked through the lobby and into the elevator the floors were filthy! Before we got to our room another guest staying at the hotel warned us that the walls had wet paint on them and to not touch them, something that should have been told to us at check in, but wasn’t. Once we got to our room, it was dark. Two of the lights weren’t working, one lamp didn’t even have a light bulb in it. There was a punctured K-cup on the counter with coffee grounds all over it. When I walked in the bathroom, there were only 4 towels and one wash cloth. So we had to go back down to get the pull out couch kit and more towels from the get go. We had a handicapped accessible room, when the pull out couch was pulled out into a bed, it was not handicapped accessible, I could barley squeeze by the bed and the counter to get to the bathroom. In the shower, one of the handicap bars was pulling out of the shower wall. When we notified the hotel about the lights, they came and replaced one and not the other. The other main light to our room was over the only other mirror in the room except for the bathroom, so it made getting ready the next morning challenging. However, despite all of the mishaps, the beds were very comfortable, and breakfast was great.