2/10 Terrible
k
Business traveller
Jan 11, 2025
Liked: Cleanliness
Stay clear if you dont carry passport
What a ridiculous hotel .we checkedbin at 1am after a 6 hour drive obviously a little wary and we were confronted by a young lady asking for our passport i explained i did not have it .why would i need a passport in england ? She then said a credit caed would not do only a drivers licence.i explained mybwalletbwas in one of my bags in my very full car.she said unless you get it you cannot check in .i admit i lost it at that point but to be told by a non british subject that every hotel in the uk was the same is just plain lies .i travelled all over the uk last year and managed over 100 nights in hotel says .this is the first time in my life i have been told this rubbish .i checked into gleneagles todaybfor a week at no time was i asked for identification at any time .hotels.com are at fault here because it should have a warning saying unless you have id you cannot enter and would have to spend the evening in your car at -7degrees outside.nowhete does hotels.com tell you any of this.i certainly would never set foot in a britannia hotel again and would seriously question the people skills of its employees.i also may stop using hotels.com and go back to booking. Com they dont have these archaic rules ..shame on you britannia hotels
k
Stayed 1 night in Jan 2025