6/10 Okay
FREEMAN, WESTLAND
Travelled with family
20 Sep 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Cons:
-They were doing construction above our rooms during our entire stay so we were awakened every morning with the loudest drilling noises as early as 730am that lasted for hours.
-The drinks were heavily watered down. No top shelf choices at all
-The front desk ladies seemed like they did not want to be bothered. They would keep their heads down most of the time even when people would walk up to the desk for help.
-The partial ocean view was pretty much non existent. The ocean was so far away, I wouldn't recommend getting that room at all because all we really saw was a parking lot and construction machinery.
-The main pool was too deep to just chill in. You had to be almost 6 feet tall to stand in it.
-The waitstaff in the buffet area barely wanted to get you drinks and barely took the old plates from your table and would let them just pile up.
We travel the Carribean alot and this resort was very low when it comes to excellent customer service. I would like to give a shout out to Timo who works at the front desk. He was amazing along with the guy that brought us the welcome drink and keeps up with the luggage (I forgot his name.
The pros: Beautiful resort and pretty good food. The room was also nice and spacious. Just make sure you don't get a room where they are still doing construction at. It was daily torture. You would think they are about to fall through the ceiling.
FREEMAN
Stayed 3 nights in Sep 2024