2/10 Terrible
Tracy
Travelled with partner
24 Oct 2024
Disliked: Amenities, property conditions & facilities
I arrived at 2:15 just ahead of checkin. I was dismissed by the front desk, told to go sit and wait (don’t bother me was more the attitude). By 3:15pm I was advised I could now checkin. I asked about wifi…was told to just go online and purchase it. I did so, wifi did not work in room 109. I called the wifi provider, surprise, no answer and no return. I again attempted to email the wifi provider, no response. Three elevator (lift) was marked out of service but several times saw staff using it….I had to carry my bags up the stairs to 1st floor. Rm109 has an appalling view of a dirty roof where alll the smokers use the rooms to smoke in and throw butts outside….disgusting. Big mistake, staff were entirely indifferent to customer needs, only bar staff very pleasant. Would pay a few £$ more and go elsewhere.
Tracy
Stayed 2 nights in Oct 2024