The foods and the ski hire basically saved the whole hotel. The people at the reception didnât do anything to help us and clearly expressed they didnât want to involve in anything more complicated than showing us the dining hall.
1. Transportation: we asked if they can assist us in booking a transportation to the airport. They immediately refused, âWe donât do that hereâ even after we explained the mobile service didnât work in the area, and after acknowledging that they still replied, âYou can go up to Perisherâ. We also told them we didnât drive they said they didnât do that here.
2. I have a small wound that needed to be cleansed so we asked if they have a first aid kit or help us in some way. Both of them replied, âWe have the kit but weâre not allowed to give you anything.â and offered no further explanation. A young staff told us to go to the pharmacy in town and again we said we didnât have a car and itâs already 8PM so no shuttle to Perisher. She repeated, âOh ok we are not allowed to give you anythingâ
3. We needed to cash out and fully understand the maximum is $100/time/person. So we, a group of 5 adults with 5 cards, asked if we could cash out $300, they refused, âWe canât let you do thatâ. So we couldnât even get $100.
Even the drivers were more helpful to us. We never asked for anything out of order or illegal but they treated us as if we violated some laws. Is this racist, because I saw them help other families, or simply unhelpful, we never know?