6/10 Okay
Michael
Business traveller
22 Dec 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Poor Breakfast and Poor service - Avoid
went to check in and receptionist said I should have paid hotel.com direct and that i couldn’t pay hotel directly. Spoke to Hotel.con who were really good and they confirmed the booking was pay on arrival. The hotel receptionist didn’t seem to understand the booking/payment process. Breakfast was absolutely rubbish, possiblly the worst breakfast I have encountered in 42 years of travelling and I would say I have stayed at over 1,500 hotels. The cold buffet were packets of cereals , wet/soggy pain au chocolate and pathetic croissant, had to ask for milk, jam , butter etc. Ordered the Eggs Royale and one cold poached egg arrived on salmon on a cold toasted soggy bread. The hollandaise sauce came separately and was cold. I did complain to the hotel - however their response was
“ Wow, I am really surprised to receive his feedback - we generally get excellent feedback about our breakfasts but I can see we missed the mark this morning with that Eggs Royale! I am so sorry for the issues you encountered and I have a meeting set for this afternoon with the kitchen team to discuss your feedback.
I apologise about the small offering; Unfortunately, due to an exceptionally busier than expected week, our breakfast selection was smaller than usual which generally includes sliced meats, cheeses and yoghurts; all of which are currently out of stock”
Michael
Stayed 1 night in Dec 2024