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Best Western Plus Hanes Mall Hotel

2.5 star property
Winston-Salem guestrooms with free WiFi

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Plus Hanes Mall Hotel

Exterior
Standard Room, 1 King Bed, Non Smoking, Jetted Tub
Reception
Outdoor pool
Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Gym
  • Parking included
  • Laundry
  • Housekeeping

Explore the area

Map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
  • Hanes Mall
    3 min walk
  • Novant Health Forsyth Medical Center
    12 min walk
  • Wake Forest University Baptist Medical Center
    4 min drive
  • Winston-Salem, NC (INT-Smith Reynolds)
    12 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Comfort Suites Hanes Mall

Pool
Breakfast included
Parking included
Free WiFi
4.4 out of 5, Excellent, (1003)
The price is CA $137
per night
CA $157 total
includes taxes & fees
14 Jan - 15 Jan
Comfort Suites Hanes Mall

About the area

Winston-Salem

In Winston-Salem .Within a 15-minute walk of the hotel, you'll find Hanes Mall and Novant Health Medical Park Hospital. Novant Health Forsyth Medical Center and Wilkes Regional are also within 2 miles (3 km).

What's nearby

  • Hanes Mall - 3 min walk
  • Novant Health Forsyth Medical Center - 12 min walk
  • Wake Forest University Baptist Medical Center - 4 min drive
  • Benton Convention Center - 6 min drive
  • Wake Forest University - 10 min drive

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 31 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Chipotle Mexican Grill - ‬9 min walk
  • ‪Texas Roadhouse - ‬9 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪Dave & Buster's - ‬5 min walk

About this property

Best Western Plus Hanes Mall Hotel

Winston-Salem guestrooms with free WiFi
Best Western Plus Hanes Mall Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Best Western Plus Hanes Mall Hotel. Free self parking is available.

This Winston-Salem hotel is smoke free.

  • 130 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Full breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • ATM
  • Elevator
  • No smoking on site
Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 36
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Cable channels
  • LED TV
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Separate sitting area
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Best Western Plus Hanes Mall Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 391 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 85 out of 1001 reviews" "
Rating 2 - Terrible. 87 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a family member in the hospital and this hotel waa very convenient. We even took time from visiting to check out the mall that was right next door.

10/10 Excellent

Paul

Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible musty moldy smell in many rooms due to a long standing leak that has not been maintained or properly repaired. The room furniture looks like it was pulled out of the trash. The parking lot looks like an abandoned lot and is in disarray. Overall a very poorly maintained property. Best western should pull its brand terrible representation. This hotel is a never again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tina

Travelled with family
Not much parking
Stayed 2 nights in Sep 2024

2/10 Terrible

Sacha, Falmouth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Horrible.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ware

Stayed 1 night in Sep 2024

6/10 Okay

Rick

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else
Rooms were pretty gross. Bad smell. Water was continuously running in the bath tubs. Front desk told me ‘yeah, we can’t do anything about it. The whole hotel has a problem with plumbing right now.
Stayed 1 night in Sep 2024

6/10 Okay

Margaret

Winston-Salem 3-night Stay
It was a comfortable, safe-feeling place to stay, with a good breakfast. I was on the 4th floor and it was noisy, late at night in the hallway. Do not disturb means housekeeping access. Only one cockroach greeted me in the bathroom one morning.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kendra

Stayed 1 night in Sep 2024

10/10 Excellent

Jelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024

10/10 Excellent

Elven

Stayed 1 night in Aug 2024

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service
This is an older property but it is near a mall that has seen better days. It has a free breakfast buffet. The entrees were the same every day. The last day we were there the faucet in the bathroom tub got stuck or something. We couldn't turn the water off. We alerted management and apparently we were not the only room.
Stayed 3 nights in Jul 2024

2/10 Terrible

Cathy

Travelled with family, Travelled with pets
I failed to see their No Pets policy. We had stayed at the Best Western Plus in Beckley on 9-12-24 with my 2 small dogs and made the mistake of thinking that they too accepted pets like Beckley and the other BW in Winston Salem. I was wrong and lost the cost of the room. I will not make that mistake again and will not ever stay at Best Western Plus.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was one of the best i ever had at a hotel
Stayed 1 night in Sep 2024

6/10 Okay

Liza

Quite hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Felix

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Charles, Oxford

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The first room we were given had the hot water running out of the bathtub faucet. We told front desk about this. He told us there was about 20 or so rooms that had a leak like this and that it could not be fixed until they were able to cut the water off. Next morning, we did not have any hot water. The bathroom also appeared to not be clean. However, the next day, we were given a better room. All of the rooms appeared to be really small.
Stayed 2 nights in Sep 2024

6/10 Okay

Craig, barrington

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
This place is average at best. Chipped paint, small bathrooms, closet, ripped lamp shade, lack of security, etc. They gave us a room with wet carpeting from a leak (audible squish sound from amount of water). New room had very small bathroom, trash on floor next to bed. Bathroom appeared to be clean. Towels are very thin and abrasive. (Think old school gym towels). No security for exit doors - All unlocked at all times. Good location to stores, restaurants and access to Wake Forest. Very little competition for hotels, so no incentive to make it better. Pool was drained, no hot tub. Will likely stay here again, as other option in area are terrible.
Stayed 2 nights in Sep 2024

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Sep 2024

4/10 Poor

Tammy

Liked: Staff & service
Disliked: Property conditions & facilities
The toilet didn’t work and we had to use the lobby bathroom. The shower had a fast leak after use and wouldn’t shut off.
Stayed 1 night in Sep 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The hotel is very nice the rooms are clean and employees are very nice. The parking lot was a bit sketchy. There seemed to be homeless people occupying the parking lot at night. The swimming pool entrance which enters the side of the hotel on the 2nd floor was never locked. Main hallways once you exited your rooms had a prominent odor of marijuana.
Stayed 3 nights in Sep 2024

10/10 Excellent

Elven

Stayed 1 night in Aug 2024

2/10 Terrible

Tawarri

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place need Many upgrades to the property and rooms! Wouldn’t recommend!
Stayed 3 nights in Aug 2024

4/10 Poor

Sharon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'd reported to the front desk clerk, there were 2 filled plastic bags at the bottom of the stairwell the evening I checked in. I was truly shicked, the bags were still there the next morning. It's totally unacceptable. What if there was an emergency and guesys had to leave the property.
Stayed 1 night in Aug 2024