See all properties

Quality Inn & Suites Hanes Mall

2.5 star property
Hotel near Novant Health Forsyth Medical Center in Winston-Salem

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn & Suites Hanes Mall

Seasonal outdoor pool
Seasonal outdoor pool
Lobby
Lobby
Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Breakfast included
  • Housekeeping
  • Air conditioning

Explore the area

Map
2008 S Hawthorne Rd, Winston-Salem, NC, 27103
  • Novant Health Forsyth Medical Center
    5 min walk
  • Arigato Japanese Steak & Seafood House
    8 min walk
  • Winston-Salem Transportation Center
    7 min drive
  • Winston-Salem, NC (INT-Smith Reynolds)
    12 min drive

Room options

View all photos for Accessible Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 2 Double Beds, Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Single Room, 2 Double Beds, Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking (Upgrade)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Sleep Inn Hanes Mall

Breakfast included
Pet-friendly
Parking included
Free WiFi
3.9 out of 5, Good, (1000)
The price is CA $110
per night
CA $127 total
includes taxes & fees
14 Jan - 15 Jan
Sleep Inn Hanes Mall

About the area

Winston-Salem

Heart of Winston-Salem.Within a 10-minute walk of the hotel, you'll find Novant Health Forsyth Medical Center and Hanes Mall. Wake Forest University Baptist Medical Center and Truist Stadium are also within 3 miles (5 km).

What's nearby

  • Novant Health Forsyth Medical Center - 5 min walk
  • Hanes Mall - 10 min walk
  • Wake Forest University Baptist Medical Center - 4 min drive
  • Benton Convention Center - 7 min drive
  • Wake Forest University - 9 min drive

Getting around

  • High Point Station - 26 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 81 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk
  • ‪Texas Roadhouse - ‬17 min walk
  • ‪Golden Corral - ‬19 min walk
  • ‪Dave & Buster's - ‬13 min walk

About this property

Quality Inn & Suites Hanes Mall

Hotel near Novant Health Forsyth Medical Center in Winston-Salem
Public spaces have free WiFi. Business amenities include a business center and 3 meeting rooms. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and a garden are also featured at the business-friendly Quality Inn & Suites Hanes Mall. Free self parking is available.
  • 146 guestrooms or units
  • 2 levels
  • Breakfast available (free)
  • Business facilities
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Outdoor picnic space
  • ATM
Quality Inn & Suites Hanes Mall offers 146 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Winston-Salem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Braille signage
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open May 26 and close September 04.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn Winston Salem
Quality Winston Salem
Winston Salem Quality Inn
Quality Inn Hanes Mall Winston-Salem
Quality Inn Hanes Mall
Quality Hanes Mall Winston-Salem
Quality Hanes Mall
Quality Inn Suites Winston Salem
Quality Inn Suites Hanes Mall
Quality & Suites Hanes Mall
Quality Inn & Suites Hanes Mall Hotel
Quality Inn & Suites Hanes Mall Winston-Salem
Quality Inn & Suites Hanes Mall Hotel Winston-Salem

Quality Inn & Suites Hanes Mall Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 255 out of 1001 reviews" "
Rating 8 - Good. 326 out of 1001 reviews" "
Rating 6 - Okay. 176 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 131 out of 1001 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisbeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this room several months ago when my husband scheduled an upcoming surgery. My husband and i had to leave our home @ 2am to get to his surgery site. My husband's surgery was completed early and we wanted to check in to get some much needed rest it was 12pm. We where told it was to early for check-in however after hearing our story they found us a room that was clean and ready. They made sure it was close to the parking lot due to my husband not being able to walk comfortably. I room was clean, and had all the administers needed. My only compliments is the pillows where small!! However i would stay again simply for their kindness! THANK YOU
Stayed 1 night in Oct 2024

2/10 Terrible

Victoria

Disliked: Cleanliness, property conditions & facilities
Broken lock on the door, visible bugs crawling everywhere, blood stains on the carpet, ripped furniture, stained ceiling, smelled of smoke…unsafe and scary. We didn’t stay and awaiting refund. Quality Inn has agreed to a full refund - awaiting Expedia to provide it.
Stayed 2 nights in Sep 2024

4/10 Poor

Terri

Stayed 2 nights in Sep 2024

6/10 Okay

Dr. Kenneth

Disliked: Cleanliness, property conditions & facilities
My room was not cleaned well. The desi and night table had wet, sticky substances on them, the desk chair had hair and tiny debris on if and the carpeting had tons of black, tarry pebbles that i stepped on all night. The TV was weird too; to get the channels to change, I had to do a 10-minute rebooting process (which apparently is required for all guests in every room to work the channel changer. The bright soot was a guy named Tom who was very easy to deal with in that we couldn’t get there the first night and he gave us a credit no queations asked
Stayed 2 nights in Sep 2024

4/10 Poor

carolee

Disliked: Cleanliness, property conditions & facilities
There were a lot of unsafe looking residents. Seemed like a "short stay" type of motel.
Stayed 3 nights in Sep 2024

2/10 Terrible

Neda

Disliked: Cleanliness, staff & service, property conditions & facilities
Could not stay more than one night, very dirty room
Stayed 2 nights in Sep 2024

2/10 Terrible

Misty, Winston Salem

Disliked: Cleanliness
Stayed 6 nights in Aug 2024

4/10 Poor

Shanice

Stayed 1 night in Aug 2024

6/10 Okay

Elise

Business traveller, Travelled with partner
Liked: Staff & service
It’s about what you expect for what you pay. Musty in the room, door hard to unlock and had to beg for more clean towels. They have a no food rule from breakfast. Like NO removing anything from the breakfast area including the coffee you’re drinking. You can’t grab breakfast to eat on the run.
Stayed 3 nights in Jul 2024

4/10 Poor

Brigitte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quality Inn is always my first choice when choosing an hotel. I was very disappointed. I reserved a non-smoking room which smelled like smoke. The vents in the bathroom were rusted and the walls were dirty. The soap holder in the shower had soap stuck to it which means that the shower hadn’t been cleaned properly. There was no hot breakfast - I was very disappointed by what was offered. After I bit into a stale muffin, I wasn’t interested in eating anything else they offered for breakfast, which wasn’t much. I will say that the guy at the front desk was very friendly and the bed was comfortable.
Stayed 1 night in Aug 2024

6/10 Okay

Li

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room itself was pretty nice, besides the access to TV and you had to slam the door for it to shut all the way. The hotel was also very close to everything which was really convenient. However, we booked the hotel thinking we would have a pool and gym but both were closed, which was disappointing and the breakfast options were pretty minimal.
Stayed 1 night in Aug 2024

4/10 Poor

Burl

Disliked: Property conditions & facilities
The property was dated and not well lighted. Person at the front desk was not very fluent in English. There was no hot water to shower the next morning. I would not stay at this location again.
Stayed 1 night in Aug 2024

10/10 Excellent

Aniya

Travelled with partner
Liked: Cleanliness, staff & service
Everything was decent for pricing!
Stayed 2 nights in Aug 2024

4/10 Poor

Virginia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very professional and helpful but the accommodations were poor including broken bathroom doorknob, electrical outlet taped in place, poor A/C cooling, smelly room, and TV did not work despite following written instructions
Stayed 2 nights in Aug 2024

6/10 Okay

Dustin

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Nathaniel, Ft Myers

Liked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

joyce

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
this property was the worst i ever seen i been try to contact you to talk to some one but its impossible you made it that way i going to try a lawyer and see what i can do to get refund the room did not look like the pictures and i believe you guys new that i have picture and i want to send them to you but you made that impossible also i going put them on the internet and show people what you have don i'll also have a friend on good morning america and i will reach out to them and see if they can show the world about what you do to people, ill keep trying until some one will here me . i try call you and you are impossible to reach. i will never use you again joyce lomax at jazza1149@att.net.
Stayed 4 nights in Jul 2024

10/10 Excellent

Will

Liked: Cleanliness, staff & service, room comfort
Awesome customer service!
Stayed 2 nights in Aug 2024

6/10 Okay

Zahra

Decent hotel
Stayed 2 nights in Aug 2024

6/10 Okay

Michele

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ac Loud room room smell of smoke informed front desk did as if we wanted another room
Stayed 1 night in Aug 2024

2/10 Terrible

rachel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures that are advertised is not what you’re walking into.. there was rust and mold in the bathtub and around the toilet, the walls were dirty, finger prints and toothpaste splats all over mirrors . There was an Odor that the bedsheets and towels had as if they were just washed in water. They have the coffee maker inside the bathroom on top of the sink which is very unsanitary. There was many drug addicts in the area doing activities that made me feel unsafe. Staff was not welcoming at all ! I cut my stay short due to this inconvenience. I don’t think this is fair and I feel as you guys should post the accuracy of the hotel we are spending money on. I am highly disappointed and will think twice before booking through Expedia again!
Stayed 2 nights in Aug 2024

4/10 Poor

Matthew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I will begin by saying that the staff that helped me were EXCEEDINGLY kind to me. Caring, compassionate, professional. The night staff, the morning staff, the maintenance staff -all of them were wonderful people. And all of the cons I am about to list have nothing to do with them. I hope the multiple, dark, large stains on the carpet were chew not blood. But then I hope the dark smears along both sides of the mattress pad were blood not feces (I’m sorry, I’m not making this up). The curtains had LOT of holes. Moths? Cigarettes? Not sure, but there were a lot of them in the mornings. There are tons of burns in the carpet. Burns on the dresser. A circular burn on a bedside table that sure looks like the size of a pipe that got too hot (circular, about a nickel in diameter). There were dark hand prints on the bathroom walls where the fingers had been drug down the walls. Faded but very clear. And multiple. The tv didn’t work. They provided instructions which helped, but I needed a passcode they didn’t provide. I was there for my 40 year old wife’s failed cancer surgery, so I didn’t have the time, energy or heart to bring this up to the staff over the two nights I was there. I was too mentally and emotionally blitzed to care the first night, but it was so un-ignorable the second night. I checked out early because my wife was sent home early, but I don’t think I would’ve stayed anyway. But 1 last time -I cannot emphasize enough how kind the staff was to me.
Stayed 3 nights in Jul 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible. As soon as we walked in the room we noticed the big stains on the floor. The bed sheets and skirts around the bed were dirty. Looked like boogers. Tv didn’t work, door didn’t close properly. Roache’s, sketchy people walking around, we felt very unsafe. Very dirty grounds. The ratings and pictures were completely false.
Stayed 2 nights in Jul 2024

6/10 Okay

Abigail

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
They said they couldn't provide more towels for pool 😒
Stayed 3 nights in Jul 2024

10/10 Excellent

Natalie

Stayed 1 night in Jul 2024