When we checked in it was ok, you just ring a bell, got to the room and there was 2 bath towels 1hand towel and 1 wash cloth. We were there for my husband to get total hip replacement at the Winter Haven Hospital-so we needed 2 nights. There was No hand soap, shampoo, conditioner or lotion, ok I see we only paid 268.00 for 2 nights but I expected a few amenities, and there was Not a hair dryer. So we had to go buy these items, the next day after spending ALL day at the hospital my key wouldn’t work and there was No one on the premises to fix the issue, after 2 phone calls and 35 minutes of waiting outside the guy came to let me in and fix my key. I had stopped and gotten food for my dinner that I partially ate because it was Cold from waiting to get in my room. I am Very Disappointed to say the least.