6/10 – Acceptable
Crystal G.
18 mars 2025
Points forts : Propreté
Duplex Rental Experience- positive aspects and customer service issues
PositivesThe duplex boasts excellent access to the ocean, providing great views from both the living room deck and the rooftop balcony. These features significantly enhance the overall experience, making it a desirable location for those looking to enjoy coastal beauty and relaxation.Customer Service IssuesDespite the attractive aspects of the duplex, I rated my experience with a 3 due to the customer service provided by Bryant Real Estate. The booking process was handled through Vrbo, and we reserved a 4-bedroom unit. However, the contract provided by Bryant Real Estate, which required signing within 24 hours, only mentioned the “North Unit” without specifying the number of bedrooms.Upon arrival, we immediately noticed the absence of the 4th bedroom. I contacted the property management service and confirmed that the "South Unit" did have the 4 bedrooms we initially booked. Unfortunately, after explaining the situation and the communication error between Vrbo and Bryant Real Estate, the representative relayed that since we had already accessed the North Unit, they could not switch us to the available South Unit, which remained vacant during our entire stay.The representative informed me that our only option was to cancel the contract, which would result in losing our deposit and funds as we were within 12 days of the rental date. Additionally, she mentioned that the North Unit could sleep 8, referring to the fold out couch in the living room.
Crystal G.
Séjour de 2 nuits en mars 2025