6/10 Okay
Diana
Travelled with partner
11 Sep 2024
Liked: Staff & service
I wanted to love this place, and I had read reviews before booking, but I hoped for a better experience. The view from the hotel was stunning, probably the best in town. However, the cost didn’t match what was provided.
The pool wasn’t clean, despite a pool cleaner being onsite for two days, and the Jacuzzi, which was one of the main reasons we booked, was a letdown. It was dirty and waterless upon arrival, though we were told it was "working fine" and just needed cleaning. When our scheduled Jacuzzi time arrived, they informed us last minute that it wasn’t working due to multiple issues—things that could have been addressed earlier, given we reserved it two days prior.
The hotel looked unkempt, possibly due to it being off-season timing? The room was fine but basic, which we expected, no complaints there. However, the lack of care for the pool and Jacuzzi was disappointing.
The front desk staff was excellent and helped us navigate Alto Lucero, a small town with limited dining options. They gave great suggestions and called taxis for us.
We heard the onsite restaurant was good, but it was always empty and closed early. No big deal—we were happy to go into town. Overall, the experience didn’t feel worth the price. The view is fantastic, but you can get the same benefits at another hotel in town for half the cost.
Diana
Stayed 2 nights in Jul 2024
