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Crowne Plaza Xian by IHG

4.5 star property
4.5-star luxury hotel in Beilin

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Photo gallery for Crowne Plaza Xian by IHG

Exterior
Lobby
Exterior
In-room safe, desk, iron/ironing board, free cribs/infant beds
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Spa
  • Pool
  • Breakfast available
  • Air conditioning

Explore the area

Map
1st Middle of Zhu Que Road, Xi'an, Shaanxi, 710061
  • Xi'an Museum
    ‪15 min walk‬
  • Drum Tower
    ‪15 min walk‬
  • Small Wild Goose Pagoda
    ‪18 min walk‬
  • Xi'an (XIY-Xianyang Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, Club Lounge Access

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area)

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Club Lounge Access

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Single Beds, Club Lounge Access

  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • 45 sq m
  • Sleeps 3
  • 1 Twin Bed

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Club Lounge Access

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Club Lounge Access

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (High Floor)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Single Beds (High Floor)

  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Single Beds

  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed (High Floor)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hilton Xian

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.5 out of 5, Wonderful, (418)
The price is CA $94
per night
CA $110 total
includes taxes & fees
21 Feb - 22 Feb
Hilton Xian

About the area

Xi'an

Beilin stay.You'll be steps from Forest of Steles and within a 10-minute walk of Jiaodaruisun Stadium with a stay at this Beilin hotel. Xi'an Museum and Drum Tower are also within 2 miles (3 km).

What's nearby

  • Drum Tower - 15 min walk
  • Shaanxi History Museum - 3 min drive
  • Xi'an Bell Tower and Drum Tower - 4 min drive
  • Giant Wild Goose Pagoda - 4 min drive
  • Xi'an Bell Tower - 4 min drive

Getting around

  • Tiyuchang Station - 11 min walk
  • Xi'an East Station - 12 min drive
  • Xi'an (XIY-Xianyang Intl.) - 47 min drive

Restaurants

  • ‪太子居多国料理 - ‬2 min walk
  • ‪阿罗本酒庄 - ‬2 min walk
  • ‪上野日本料理 - ‬4 min walk
  • ‪红红炒米 - ‬3 min walk
  • ‪印度菜菜 - ‬6 min walk

About this property

Crowne Plaza Xian by IHG

4.5-star luxury hotel in Beilin
Crowne Plaza Xian by IHG offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A fitness center, spa services, and a terrace are also featured at the luxury Crowne Plaza Xian by IHG. Free self parking is available.

This 4.5-star Xi'an hotel is smoke free.

  • 315 guestrooms or units
  • 51 levels
  • 3 dining venues
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Crowne Plaza Xian by IHG offers 315 air-conditioned accommodations with DVD players and safes. This Xi'an hotel provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 8 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, French, German

Property amenities

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 160 per person
  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna

Accessibility

  • Elevator

Room amenities

Entertainment

  • DVD player
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 373.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 160 per person
  • Rollaway bed fee: CNY 373.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Xian
Crowne Plaza Xian
Xian Crowne Plaza
Crowne Plaza Xi'An China/Shaanxi
Crowne Plaza Xian Hotel
Crowne Plaza Xian
Crowne Plaza Xian by IHG Hotel
Crowne Plaza Xian by IHG Xi'an
Crowne Plaza Xian an IHG Hotel
Crowne Plaza Xian by IHG Hotel Xi'an

Crowne Plaza Xian by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 111 out of 153 reviews
Rating 8 - Good. 31 out of 153 reviews
Rating 6 - Okay. 8 out of 153 reviews
Rating 4 - Poor. 2 out of 153 reviews
Rating 2 - Terrible. 1 out of 153 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My one bedroom unit is very spacious. I was solo but I think it's ok for a family of 3 or even 4. 1 bedroom, 1 big living room and the kitchen area. The unit has all necessities you may need for a comfortable stay. The washer dryer worked well and was even provided with detergent. Bathroom was in old-fashioned style but updated modern amenities and high-end toilet. Nice and neat. The staff were kind and sweet. Great location, just 1 street away from a street with many dumpling stores (including 1 highly rated online). There's a small draft beer bar next door with some mean beers and the staff are fun, too. Highly recommended.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Sep 2024

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, older style hotel but well maintained. Staff are excellent, very helpful to ma because I can’t speak Chinese. Great breakfast, decent smallish gym. Too much plastic to be eco-friendly but very comfortable business stay.
Stayed 2 nights in Jul 2024

6/10 Okay

Xiao

Business traveller
Disliked: Staff & service
I stayed a few nights at this hotel. As a five star hotel, this property meets the expectation of cleaness. The room setting is a bit out of date but it still works well in general. I particularly liked the bathroom layout -- it is larger than most hotel room bathroom by seperating toilet from shower/bath tub. The hotel staffs are good in general. However, I had a bad experience with one front desk staff -- Frank Fang. When I need to use the business center for a printing, I asked him where the business center was located. He told me that the business center had been closed. So, I asked him what the open hour of the business center was. He changed his words by saying that the business center was still open but no staff there. So, no guest can use the business center. Then, I asked his help for the printing. He said the front desk could help the printing but it would come with a charge. When I tried to hand him my USB drive for the priting, he told me that no USB drive would be accepted. Anyone who like to use the printing at the front desk has to use the Chinese App, Wechat, to transfer the file to him for the printing. For anyone without the Chinese App, nothing he can do. Then, he refused to give any additional help. I have a quite positive experience at this hotel. However, Frank Fang's attitude ruined my good impression of this hotel. Quite disappointed.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Thomas, Montclair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful.
It was a good pleasant stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Feng

Stayed 3 nights in May 2023

10/10 Excellent

JIANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2022

10/10 Excellent

lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you so much for the awesome room. I really appreciated the cleanliness, thick comfortable clean towels.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Xi’an city. Easy to commute to everywhere.
Stayed 1 night in Sep 2019

10/10 Excellent

Jonathan, Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常好的酒店，可以俯瞰西安的夜景，酒店工作人员非常热情，各项设施都很好，并且帮我们免费升级了房间，是一次愉快的入住体验，下次还会选择这家酒店
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, spacious rooms
Lovely hotel with opulent public rooms, and spacious well appointed bedrooms. Situated a little outside the ancient city centre - about a twenty minute walk to the City South Gate. Food good - the buffet dinner in the Zhuque excellent. The CP staff were helpful, despite the language barrier - an English speaker was usually made available when needed. Concierges were particularly obliging. 51st floor bar worth a visit, especially at night. Highly recommended.
Stayed 3 nights in Sep 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
It was a very comfortable stay for our family trip. The front desk and the concierge was very helpful. The breakfast was great with a lot of good choices. Only problem is the pool is not the hotel managed facility, the water and towels are not clean and poorly maintained. It’s mainly the swim lesson program for the kids who are not staying at the hotel.
Stayed 3 nights in Jul 2019

4/10 Poor

Poh Chin

Disliked: Cleanliness, property conditions & facilities
Disappointed stay
Strong stench in bathroom i was in..luckily i brought along a room spray.Hotel wanted an deposit of more than rmb500 per night for a 2 night stay. In earler hotel, they only needed rmb500 for stay of 2 nights. Location is not close to city center where attractions are.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The hotel was beautiful, well-maintained and well-located. Service was excellent. Breakfast was so varied and interesting as well as delicious!
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Beautiful property. Food mediocre and air conditioning not functioning.
Stayed 1 night in Nov 2018

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xian Trip
The hotel, the staff, the service were all excellent.
Stayed 1 night in Oct 2018

10/10 Excellent

JohnW, Ft Worth, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Crowne Plaza Xi'an is amazing. It's the best Crowne Plaza experience ever. It was truly a 5 Star experience.
Stayed 2 nights in Sep 2018

10/10 Excellent

Han Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Patrick, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
right in the town area.
we have a very pleasant stay. the service was very good. except room service food choice only limited to 6 dishes.
Stayed 3 nights in Jul 2018

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, modern new hotel with wonderful accommodations. Breakfast buffet were very good. Concierge staff was excellent in helping us navigate the local transportation system. Front desk staff (especially Ms. Zhou) was outstanding.