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Grand Metropark Hotel Xi’an

5.0 star property
Family-friendly upscale hotel with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Metropark Hotel Xi’an

Lobby sitting area
Interior
Indoor spa tub
Lobby
Superior Room, City View

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Breakfast available
  • Parking available
  • Gym

Explore the area

Map
158 Dong Da Jie, Xi'an, Shaanxi, 710001
  • Xi'an Bell Tower and Drum Tower
    3 min drive
  • Xi'an Jiaotong University
    3 min drive
  • Xi'an Bell Tower
    4 min drive
  • Xi'an (XIY-Xianyang Intl.)
    44 min drive

Room options

View all photos for Superior Room, City View

Superior Room, City View

Superior Room, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Business Suite, 1 King Bed

Business Suite, 1 King Bed | Living room

Business Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Grand Hyatt Xi An

Pool
Spa
Parking included
Free WiFi
4.6 out of 5, Wonderful, (63)
The price is CA $130
per night
CA $151 total
includes taxes & fees
5 Jan - 6 Jan
Grand Hyatt Xi An

About the area

Xi'an

Heart of Xi'an.You'll be steps from Chang'an Qishi Museum and within a 10-minute walk of Dongyue Temple of Xi'an, Shaanxi Province with a stay at this Xi’an City Center hotel. Also, Zhangxueliang Residence is within half a mile (1 km) and Yisu Community Theater is within 2 miles (3 km).

What's nearby

  • Xi'an Bell Tower and Drum Tower - 3 min drive
  • Great Mosque of Xi'an - 4 min drive
  • Xi'an City Walls - 4 min drive
  • Xi'an Bell Tower - 4 min drive
  • Giant Wild Goose Pagoda - 7 min drive

Getting around

  • Nanshaomen Station - 4 min drive
  • Xi'an East Station - 6 min drive
  • Xi'an (XIY-Xianyang Intl.) - 44 min drive

Restaurants

  • ‪凯悦酒店 - ‬1 min walk
  • ‪凯悦酒店行政酒廊 - ‬1 min walk
  • ‪德克士 - ‬3 min walk
  • ‪1+1酒吧 - ‬4 min walk
  • ‪后街酒吧 - ‬3 min walk

About this property

Grand Metropark Hotel Xi’an

Family-friendly upscale hotel with 2 restaurants
Grand Metropark Hotel Xi’an offers its guests a health club, a spa tub, and a sauna. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center, 5 meeting rooms, and limo/town car service are available. Event space at this hotel measures 15069 square feet (1400 square meters) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Grand Metropark Hotel Xi’an. An airport shuttle (available on request) and a train station pick-up service are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Xi'an hotel.

  • 315 guestrooms or units
  • 12 levels
  • 2 buildings
  • 2 dining venues
  • 15069 sq ft of conference space
  • 1400 sq m of conference space
  • Built in 1990
  • Supervised kid's activities
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Grand Metropark Hotel Xi’an offers 315 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English

Property amenities

Family friendly

  • Babysitting services
  • Cribs/infant beds available
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Refrigerator
  • Rollaway beds available
  • Supervised childcare

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)
  • Roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: CNY 88 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Playground
  • Sauna
  • Shopping
  • Spa services
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Cribs/infant beds available
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway beds available

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 88 per person
  • Airport shuttle fee: CNY 350 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Metropark
Grand Metropark Hotel Xi’an Xi'an
Grand Metropark Hotel Xi'an
Grand Metropark Xi'an
Hotel Grand Metropark
Grand Metropark Hotel Xi'An China/Shaanxi
Grand Metropark Xi’an Xi'an
Hyatt Xi An
Grand Metropark Xi’an
Grand Metropark Hotel
Grand Metropark Xi’an Xi'an
Grand Metropark Hotel Xi’an Hotel
Grand Metropark Hotel Xi’an Xi'an
Grand Metropark Hotel Xi’an Hotel Xi'an

Grand Metropark Hotel Xi’an Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 43 reviews" "
Rating 8 - Good. 17 out of 43 reviews" "
Rating 6 - Okay. 6 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not a bad hotel, just slightly far from central ci
Room was fairly large though not in a very central location. A bit of a walk into main area near Drum Tower. Comfort of room was pretty good though not much of a view from my hotel room. If you are after something in a more central location then there are plenty of other options available closer to the central city area. Do re-check the hotel location yourself because the distance stated isnt neccessarily correct, whether intentional or unknowingly misinformed. Room amenities replaced daily, requested sheets to be changed daily (though not entirely sure this was done every day). A bit pricey though I did end up booking this place last minute on the night as my original hotel booked wasnt of an acceptable standard. I have found in China you usually get what you pay for so if you are used to comfort, space and exceptional cleanliness then always go with a 5 star hotel. Overall I would recommend this hotel and would stay here again but would suggest booking a larger sized room for personal comfort. Dont have many negatives comments about this hotel, only minor small issues like the size of the minibar and lack of minibar food choices.
Stayed 3 nights in Jul 2017

6/10 Okay

Keyuan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2017

8/10 Good

Mrs. P. Tan, Singapore

Liked: Cleanliness, room comfort
Great Hotel Location.
We chose the Grand Metropark Hotel for its excellent location. It is within the city walls, and just minutes away from the Bell and Drum Towers, as well as the brightly lit and busy Muslim Street, a bazaar street lined with fancy stalls/shops selling authentic food, local snacks and souvenirs, etc. The hotel is big and pleasant, and rooms are generally clean and comfortable. Do note that the hotel appears to be quite popular and fully booked, so check in early if you have preference for non-smoking and/or adjoining rooms (our party of 3 was put in rooms on different levels!). And go down early for breakfast if you don’t want leftovers:(.

10/10 Excellent

S.Y. Ong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel at reasonable price
We really enjoyed our 2 nights at the hotel. The room was spacious and clean. Hotel staff were very helpful, though it would have even more impressive if they spoke more English.

10/10 Excellent

Paulette, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
upmarket hotel at a reasonable price
the hotel was in a good location to the city and shopping. about 15 mins walk to city wall. there english was not the best but they tried to understand and help. the rooms were very clean. the food in the restuarants was great. they helped us to get taxis to our location.

10/10 Excellent

Belinda, Australia - SA - Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Go the extra mile; Cleanliness: Spotless;

8/10 Good

Alan, Melbourne Aust

Liked: Cleanliness, room comfort
Walking distance to just about everywhere
The hotel is 20 minute walk from the Bell Tower along a main road and plenty of excellent shopping. The East Gate on the Town Wall is about 15 minutes walk in the other direction. The main Xian railway station is twenty minutes north, and the trendy night life near the south gate is about 30 minutes away on foot. Of course, there are many taxis and buses passing the hotel all the time. My stay was comfortable except for noise coming from an open air diner next door, and the sound of rock music from a shopping complex across the street. The diner shut down at 12:30am ach night, customers or not.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Adequate Hotel
The Grand Metropark Hotel in Xi'an is an older hotel in a good location. We are a family of four with young kids, so we booked 2 rooms. Upon arrival we learned that there were no adjoining rooms available, so the front desk upgraded us to the family suite, which had 2 bedrooms, 2 bathrooms, and a sitting area. Very nice of them to do that! The room was very clean but smoking was permitted in that room so there was just that "smoky" feeling. The breakfast buffet was large but the food was satisfactory. The location was good for walking to the center of town and lots of shopping/restaurants. It took about an hour to get from the hotel to the terracotta warriors and about 40 minutes to get to the hotel from the airport.

8/10 Good

A Fisher

Liked: Staff & service, property conditions & facilities, room comfort
Western breakfast much to be desired, not nearly as good as other hotels in China; choices were limited. Was difficult understanding hotel staff, their English was very poor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location inside the wall
Great location inside the city wall. Formerly a Hyatt hotel. Nice restaurants. Like many similarly rated hotels we visited in china it appeared to be hotel largely empty. The hotels executive chef spent a few hours walking with us in the Muslim quarters which was a nice gesture.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and affordable.
The hotel was located within walking distance of the Xian wall which made it easy to hit one of the better in-town destinations. The price was reasonable and the staff was excellent. The atrium has live birds in cages and koi fish. The restaurant was very good. The beds, however were hard and the hotel shows it age a bit. There didn't seem to be a lot of nearby restaurants to choose from. Overall I recommend this hotel for tourists looking for a nice and affordable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Metro Park Xian
Too bad breakfast was not included in room rate. On site price is very expensive for a family to eat every day.

2/10 Terrible

FLORENTINO

Disliked: Cleanliness, property conditions & facilities, room comfort
This is no longer a HYATT! MISLEADING
SUPER EXTRA EXPENSIVE, NEVER RETURN , NO LONGER A HYATT HOTEL BUT CHARGING MORE THAN THE MOST EXPENSIVE HOTEL IN XIAN

4/10 Poor

Chet, Denver, CO

Disliked: Property conditions & facilities, room comfort
A weak Hyatt
I was surprised that Hyatt had its name on this hotel. The room was extemely dated, the bed was terribly uncomfortable, and it was overall a substandard hotel. The four-star rating was clearly a figment of someone's imagination. There's got to be a better hotel in Xi'an.

10/10 Excellent

Vilas, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great City, Great Hotel.
The hotel mnagement and staff were very cooperaive and wam. We were given one of the best rooms for family of 3; extra bed provided imedately on request. The hotel has the 'old world charm' with it's furniture and decor and we likedddd it very much. Breakfast was very good. Hotel's location is best suited to tourist familes. We liked Xi'an and if happen to visit again, would like to stay only at Hyatt Xi'an.

6/10 Okay

Suzy, Chicago, IL

Liked: Cleanliness, room comfort
Hyatt Regency - okay hotel, closing down in the next few months (May 2011)
Nice hotel, not in a great location, but not bad either. Hotel was definitely older, according to local sources the hotel will be closing in the next few months as they are opening a park hyatt. I would suggest staying in the bell tower hotel if possible. It is is a much better location. Xi'an has a bus system, but no underground. Taxis are able to be found, but they don't always like to pick up foreigners. Staying in a good location matters in Xi'an. Would suggest somewhere near the bell/drum tower.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt Xian
An excellent location and good value hotel. A booking into the club is great value given the use of the lounge and the benefits offered. There is no swimming pool, just a large hot tub which was OK - but a pool for the children would have been nice. Tours provided were very good, with a cool comfortable car.

10/10 Excellent

Tinaspin, Manhattan, NYC, NY, USA

Liked: Cleanliness, staff & service, room comfort
We had an incredible rate for this fabulous hotel inside the walled section of the city. The location is great. The breakfast is extraordinary.
We could see a part of the ancient wall from our room... the location is terrific. We chose the room rate with breakfast and we were so delighted to have such a wonderful selection of western and eastern dishes. We had one of the best breakfasts ever... The room and bathroom were very large and comfortable. (They have many TV channels in English, in case you can't sleep...) Because of our timing we had dinner in their Chinese restaurant, instead of going out and we don't recommend it. Their Chinese restaurant is too bright and the food is not memorable therefore expensive, we should have dined in the Cafe. The hotel lobby is a great place for an afternoon drink.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt Xian
The Hotel was well equipped and convenient to the city center. I was anticipating a nice hot Sauna, only to discover that it was a mixed sex and I needed a swimsuit (which I did not have) so that was disappointing. No Wireless, only cable internet so my strategy to leave the laptop and work on my i-pad was shot in the foot. Breakfast was superb and worth the extra cost, a rare event at any hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Excellent service
We stayed 3 nights. Excellent location. Booked executive floor which was worthwhile with happy hour and wifi. Found the staff very helpful and courteous. Buffet breakfast was good. Tried the Chinese restaurant for dinner. The food was delicious.

10/10 Excellent

katha1230, sacramento, ca

Liked: Cleanliness, staff & service, room comfort
Excellent Hotel
The hotel was clean and comfortable. Western-style, including the beds--very important in China! The breakfast buffet was lovely, with an excellent selection of both Western and Chinese options. The concierge was also wonderful, very helpful and courteous.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anne, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel option in Xi'an
Our experience at the Hyatt Regency went above and beyond expectations. The service was outstanding: our every need was anticipated and met before we knew it. Our junior suite reservation was upgraded to a full suite at no cost to make more room for a child bed. Breakfast and executive lounge cocktails were added to our service at no charge. The hotel was not crowded when we were there, over Christmas, which may have been a factor, but the service mentality seemed embedded in the hotel culture. The breakfast and lunch buffets were excellent and reasonably priced for hotel meals. The hotel is across the street from a theater and a shopping complex. The old city wall is only a half-mile walk away. The major Xi'an attraction, the Terra Cotta Warriors, is about a 90 minute car ride. We hired a hotel car for the day, an option that worked quite well for us (2 adults, 2 kids). We recommend this hotel without hesitation. We arrived in Xi'an by train from Beijing. It would have been smart to arrange a pick-up with the hotel in advance: places to hail a cab at/near the station are extremely limited and very poorly marked.

10/10 Excellent

Anna, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort
An Oasis
Attentive service, terrific for a young family. An Oasis in a dusty and dirty city. Terracotta warriors make the trip worth while, and the Hyatt makes it bareable.