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Barceló Maya Beach - All Inclusive

4.0 star property
4-star all-inclusive property near Xpu-ha Beach, connected to a shopping center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Barceló Maya Beach - All Inclusive

Exterior
Building design
On the beach, white sand, sun loungers, beach towels
Ecotours
Free minibar, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Gym
  • Bar
    Bar
  • Hot tub
    Hot tub
  • All-inclusive
    All-inclusive

Explore the area

Map
Carr Chetumal Puerto Juarez Km 266.3, Xpu-Ha, QROO, 77750
  • Xpu-ha Beach
    1 min walk
  • Oasis Beach
    1 min walk
  • Ecopark Kantun Chi
    7 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    259 min drive

Room options

View all photos for Superior Room

Superior Room

Superior Room

  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Premium Level)

Suite, Ocean View (Premium Level)

Suite, Ocean View (Premium Level)

  • 133 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Premium Level)

Junior Suite, Ocean View (Premium Level)

Junior Suite, Ocean View (Premium Level)

  • 55 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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The price is CA $775
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CA $940 total
includes taxes & fees
5 Dec - 6 Dec
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About the area

Xpu-Ha

Beachside getaway.Your stay at this Xpu-Ha property places you within a 10-minute walk of Xpu-ha Beach and Ecopark Kantun Chi. Also, Cenote Cristalino is within half a mile (1 km) and Cenote Azul is within 2 miles (3 km).

What's nearby

  • Ecopark Kantun Chi - 7 min walk - 0.6 km
  • Cenote Cristalino - 7 min walk - 0.7 km
  • Cenote Azul - 13 min walk - 1.1 km
  • Puerto Aventuras Golf Club - 3 min drive - 3.0 km
  • Puerto Aventuras Marina - 4 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 63 min drive

Restaurants

  • ‪Mirador Buffet - ‬16 min walk
  • ‪Carey Lobby Bar - ‬16 min walk
  • ‪Palmeras - ‬14 min walk
  • ‪Tokyo - ‬4 min walk
  • ‪Bar Mojado Beach - ‬8 min walk

About this property

Barceló Maya Beach - All Inclusive

4-star all-inclusive property near Xpu-ha Beach, connected to a shopping center
Barceló Maya Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Barceló Maya Beach - All Inclusive, you'll find a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this property measures 12109 square feet (1125 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the family-friendly Barceló Maya Beach - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Xpu-Ha property is smoke free.

  • 630 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 12109 sq ft of conference space
  • 1125 sq m of conference space
  • Built in 1999
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Barceló Maya Beach - All Inclusive offers 630 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies or patios. Business-friendly amenities include desks and phones. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
U Spa and U Spa Kids has 25 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • 3 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness center
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Water park access (surcharge)
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Beach - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.82 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Barcelo Beach Maya
Barcelo Maya All Inclusive
Barceló Maya Beach All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Beach All Inclusive Xpu-Ha
Barcelo Maya Beach All Inclusive Xpu-Ha
Barcelo Maya Beach Xpu-Ha
Maya Barcelo Beach
Barcelo Maya Beach All Inclusive Hotel Xpu-Ha
Barcelo Maya Beach All Inclusive Hotel
Barcelo Maya Beach Hotel Xpu-Ha
Barcelo Maya Beach Hotel
Barcelo Maya Beach All Inclusive
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Beach - All Inclusive Xpu-Ha
Barceló Maya Beach - All Inclusive All-inclusive property
Barceló Maya Beach - All Inclusive All-inclusive property Xpu-Ha

Barceló Maya Beach - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 449 out of 1008 reviews" "
Rating 8 - Good. 277 out of 1008 reviews" "
Rating 6 - Okay. 153 out of 1008 reviews" "
Rating 4 - Poor. 60 out of 1008 reviews" "
Rating 2 - Terrible. 69 out of 1008 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Carolina Morales

Stayed 2 nights in Jul 2024

8/10 Good

YANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third time at this resort, and we really like it here. There's a lot of greenery, many pools, and a very good entertainment program. There's a mall where you can take evening strolls. There's also a dolphinarium where you can swim with dolphins, and even a bowling alley. The only thing we didn't like this time was that the food for breakfast and lunch was the same every day. By the third day, we were already tired of it. We stayed for 8 nights.
Stayed 8 nights in Aug 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in an amazing location with a fabulous beach
Stayed 8 nights in Aug 2024

4/10 Poor

Lazara C, Miami

Disliked: Staff & service
Stayed 8 nights in Jul 2024

6/10 Okay

Dionne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is an older well kept property. It smells like it too… The pools close at 8pm. The food is nothing to brag about, and in order for the drinks to be decent ask for a shot and add to the drink… Please book transportation in advance.
Stayed 3 nights in Aug 2024

2/10 Terrible

Anna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Barcelo Maya Beach in June-July 2024, 2 adults and 1 child. The worse experience ever, rooms smell like bleach, food is plain and if you don't get there when breakfast, lunch and dinner start then buffet will be half empty. Also, there is not enough beach loungers, people would put their towels early in the morning and at about 9am you won't be able to get a place. I would suggest for the hotel to control this and if people are not laying on the lounger, then they should not be holding them with towels. Personal and stuff would not offer drinks by the pool or beach, you have to go to the bar to get yourself a drink. And the last disappointment, we caught hurricane Beryl and our flight got cancelled. The hotel wanted to charge us $1000 for 2 extra nights which was not our fault. All of the flights were cancelled, and they did not have guest checking in, so I believe they could have given us a discount. Due to such a high price we had to check out a day early and find a different hotel. I WOULD NEVER STAY HERE AGAIN!!!!!!
Stayed 10 nights in Jun 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing the staff is friendly and my kiddos loved everything had so much to do.
Stayed 3 nights in Jul 2024

8/10 Good

Terrance

Stayed 5 nights in Jul 2024

10/10 Excellent

Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded our expectations. The layout is great and everything is accessible. The dining options were superb and the customer service was phenomenal. Would recommend this resort for your next vacation!
Stayed 6 nights in May 2024

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

4/10 Poor

Lia

Stayed 5 nights in Jul 2024

6/10 Okay

Coach

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were at the Beach property and never received a warm welcome or friendly service from any of the general staff, bar tenders or poolside waitresses (of which there were few). The front desk staff were especially un-helpful. I had my phone stolen off a beach chair and they could have been less than concerned about it. No empathy or interest at all. In fact while we were TOLD to go check in at the Premier Lobby, they made it seem like that area was part of our package. The next day we had to go back for new bracelets and when we grabbed a snack & drinks, the desk clerk came and chastised us, saying that WE were not Premier and couldn't use the facility because we booked with Expedia. The only saving grace was the one Mexican Restaurant off the lobby, which had decent food and the best service of all. Sadly, our other dining experience were nothing to write home about. While the beach was nice, there were no drink servers at the beach chairs and no food/snacks available poolside. Unfortunately, it all started poorly, when we arrived in our (run-down) room to find a padded railing on the pull-out bed was broken and just laying on the floor, the cover for the outdoor light was sitting on the patio table and the air conditioning was not working. Luckily, they did send someone up to handle the air conditioning but never addressed the other issues. Overall, having been to several other all-inclusive resorts in the area, I would say this one we will not go back to
Stayed 1 night in Jul 2024

6/10 Okay

Sonia

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Service
Stayed 7 nights in Jul 2024

8/10 Good

Samer, Dearborn

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ayman, Dearborn

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barcelo is a great resort. It is very safe. A lot of food varieties. The only down size is the room AC because it needs to be more cold. They need to have more professional shows.
Stayed 6 nights in Jul 2024

6/10 Okay

Jodi

Stayed 4 nights in Jul 2024

6/10 Okay

Yuliet

Travelled with family and small children
Disliked: Property conditions & facilities
As soon as we got there we had issues with the AC. It was super dirty and the first time we asked for it to be cleaned we later found out the order was never even entered. Then they promised for it to be cleaned only for us to wake up the next day and it leaking everywhere. By night 2 it was leaking everywhere and looked like it was falling. We had to argue to even get a room change & mind you I was with a baby. My son ended up developing a cough from having to sleep in a room with a bad air conditioner for 2 nights. If it was not for this, I would have not had any issues. But to not change accommodate your guest right away when it’s something like that, especially when traveling with a baby, is unacceptable.
Stayed 7 nights in Jul 2024

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

6/10 Okay

Hanna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Jun 2024

2/10 Terrible

Lizette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff including supervisors, managers were rude and disrespectful. Didn’t care to help with continuous issues we were having during our stay. Gave us a room with 1 bed for my family of 5. Then to supposedly to remedy the situation the next day, after hrs of arguing with them, gave us another room with still only 1 bed and two dirty plastic couches to sleep on. Couldn’t get dinner reservations because supposedly all booked for days and buffet food was trash. This was the worst hotel and service I have ever experienced.
Stayed 6 nights in Jun 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Staff & service, amenities
Only thing we liked was the beach, what we didnt like was everything else, but worst is customer service. Never had worst customer service and visited Mexico 8th times. Food always the same breakfast, lunch dinner and be aware of all inclusive. Room service not included, restaurants u are only alowwed two dinners. Adults only u wanna go u have to pay not included. Rooms OMG falling apart. So overal if u are going for the beach and beach only you are going to like it but everything else GOOD LUCK.
Stayed 7 nights in Jun 2024

4/10 Poor

Jessica

Travelled with family
Disliked: Staff & service, property conditions & facilities
The bedroom is outdated for 4 stars hotel Towels are very old Issued with the air conditioner in the room staff didn’t fix at all had to use the fan For all inclusive not many drinks left on the room they charge extra if you want room service staff not friendly at all with Hispanics clients I would not stay here again
Stayed 4 nights in Jun 2024

6/10 Okay

Danijela

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The registration take to long almost 1 hour to long they need to improve the process
Stayed 6 nights in Jun 2024