Note fondée sur 1 134 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Customer Service. Barceló Maya Riviera., Gestion de l’hôtel
Dear Mr. William; Thank you for the great feedback of your recent holiday experience at our Barceló Maya Riviera; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kind regards,
par un voyageur
Publié le 24 avr. 2022 sur Expedia
J’ai adoré l’hôtel, très calme très propre on peut marcher dans 5 hôtels (il y a même un transport (autobus rouge) entre tous les hôtels))
Dans l’hôtel tout est proche, chambre/plage/piscine/buffet/restos/bar/salle de bain, le tout dans un décor moderne et la piscine à débordement est à couper le souffle
Commentaires de Gestion de l’hôtel
25 avr. 2022 par Guest Service, Gestion de l’hôtel
Dear Marc nous tenons à vous exprimer notre gratitude pour vos commentaires sur votre récente visite, ceux-ci nous permettent de comprendre le ressenti de nos clients par rapport à nos services. Notre but principal est de garantir la totale satisfaction de notre clientèle et nous sommes ravis de lire que vos vacances au sein de notre Barceló Maya Riviera ont été si agréables. Nous nous efforçons d'assurer de très hauts standards de service afin de garantir que nos clients repartent avec de merveilleux souvenirs de leur séjour parmi nous.
par un voyageur
Publié le 3 nov. 2024
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Atención al cliente Barceló Maya Riviera - Adults, Gestion de l’hôtel
Estimada Sra. Marcela, Gracias por el tiempo que se ha tomado para compartir su experienciadurante su estancia con nosotros. Lamentamos saber que algunos aspectos de su recienteestancia no estuvieron a la altura de los altos estándares que nos esforzamos por mantener.En cuanto a la baja puntuación que nos ha brindado, deseamos expresarle nuestras mássinceras disculpas por no cumplir con lo que usted esperaba. Todo el equipo espera poder darle la bienvenida nuevamente en unafutura ocasión. Atentamente,
par un voyageur
Publié le 13 oct. 2024
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Guest Service, Barceló Maya Riviera Adults Only., Gestion de l’hôtel
Estimado Sr. Arredondo, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.Saludos cordiales
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The hotel was great but it need some improvements,like more activities and app where you can find all things that you can do
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Management, Gestion de l’hôtel
Dear Sir, Thank you for sharing your experience with us.We are truly humbled by your kind words regarding your stay at Barceló Maya Riviera - Adults Only.We understand your desire for more activities and an app to enhance the convenience of discovering all that our resort has to offer. Your feedback is invaluable as we continually strive to improve our guest experience.We are delighted that you enjoyed the pristine condition of our hotel and the array of amenities provided in your room. Our commitment to cleanliness and service is paramount, and we are glad that you took notice.Furthermore, we are pleased that you appreciated our exclusive adults-only atmosphere, which is designed to offer a serene and sophisticated experience. Our wide range of dining options and leisure facilities, including access to other hotels within the Barceló Maya Grand Resort, are just a few aspects that we take pride in offering to our guests.We hope we will have the opportunity to see you again in the future. Best regards,Gerencia Barceló Maya RivieraThe Management at Barceló Maya Riviera
par un voyageur
Publié le 23 sept. 2024
My wife and l just came back from a week long trip from the Barceló Riviera all adults
The service at this hotel is great, from Jose Hue at the buffet (very friendly and great service) to Fernanda and the entertainment team at the pool and all the team at the specialty restaurants, great job everyone.
One thing we noticed was that the people cleaning the rooms were a bit pushy to get in the rooms to start doing the cleaning, they did a great job cleaning but a couple of times we were in the middle of taking a shower and they only knock once and open the door, and that was a little awkward, they have a button on each room to let the housekeeper know that you don’t need service but they still try to get in the room after knocking once, entertainment at the hotel was ok, l noticed some issues with the sound , some of the shows were a bit hard to listen due to a lack of a sound engineer??
We never got any information on the shows from the other hotels until probably the las couple of days when we went and ask the front desk and they provided a list with all the shows , location and times, probably would help if we got this information when we arrived, all the specialties restaurants were good with excellent service, great beach, only downside is they don’t let you take any food to the pools or the beach, still this is a great place to stay and relax, we highly recommended and we would love to come back to visit again!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Management, Gestion de l’hôtel
Dear Sir, Thank you for sharing your experience with us.We are sorry that some aspects of your stay did not meet your expectations. We understand that interruptions during personal time can be disconcerting and we apologize for any inconvenience caused by our housekeeping team. Moreover, we acknowledge that the clarity and volume of our entertainment may have affected your experience and we will look into these sound concerns. Finally, we regret that you were not immediately provided with the schedule for the shows across our other hotels, which is part of the exclusive benefits of staying at Barceló Maya Riviera.We are delighted that you enjoyed the service provided by Jose Hue at the buffet and the engaging activities led by Fernanda and the pool entertainment team. It is wonderful to know that you had memorable experiences at our gourmet specialty restaurants, where we take pride in offering a diverse array of culinary delights.Nonetheless, we are pleased that you appreciated our pristine beach and the overall condition and cleanliness of our hotel. Our beautiful views, infinity pool, and the comprehensive All Inclusive program are designed to offer a relaxing and worry-free vacation. We hope you also took pleasure in the exclusive adults-only holiday environment and the romantic atmosphere ideal for honeymooners like yourselves. We highly value your recommendation and it would be a pleasure to welcome you back for another serene getaway.We hope we will have the opportunity to see you again in the future. Best regards,Gerencia Barceló Maya RivieraThe Management at Barceló Maya Riviera
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Service, Barceló Maya Riviera Adults Only., Gestion de l’hôtel
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Food was not as good as it was in the past. Adults only,entertainment scarce, no iron and iron boards in the rooms. Other then that, waiterscand waitresses are awesome!!
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Service, Gestion de l’hôtel
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your remarks related to the food quality, we will do our utmost to improve on this aspect of our service.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards!!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Staff is rude and not welcoming. Making you feel like you owe them something. Even when you try to leave the property to go for a car ride they won’t open the gate before answering bunch of questions. I get it if you’re entering the property. Poor quality and service especially at the check in.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Gerencia Barceló Maya Riviera
The Management at B, Gestion de l’hôtel
Dear Sir, Thank you for taking the time to share your review.We are sorry to hear that your experience with our staff and the check-in process did not meet your expectations. At Barceló Maya Riviera, we aim to provide an atmosphere of warm hospitality and efficient service, and it is evident that we fell short during your visit. We truly value your comments and see them as an opportunity to improve our guest experience.Regarding your experience when leaving the property, we strive to ensure security and safety for all our guests, and we apologize if the procedure felt cumbersome or delayed your plans. We appreciate your understanding that while our intention is to maintain a safe environment, we must also work to provide a seamless experience for our guests.We acknowledge your concerns about the hotel condition at the time of your stay. Please be assured that we take the upkeep and presentation of our resort very seriously. Regular maintenance is a top priority for us, and we continuously work to ensure that all areas of our hotel meet the high standards that our guests expect and deserve.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Gerencia Barceló Maya RivieraThe Management at Barceló Maya Riviera
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Barceló Maya Riviera., Gestion de l’hôtel
Thank you very much for sharing this great review, your opinion is very important to us. We are very pleased that the hotel and its employees were able to meet your expectations during your stay. We hope to serve you again soon.