Ratings based on 27 Guest Reviews

Hear it directly from our travellers
3.4 out of 5
3.9 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
1 out of 5
by A traveller

Posted Jan. 2, 2024 on Expedia
It is possible that I have been to a worse hotel than el Secreto in my 49 years of professional flying, but if so, I cannot remember it. First of all, the hotels advertisement online is a total misrepresentation. A fabrication. Simply a lie. It is not an all inclusive hotel. It is a very dirty and unsanitary hovel. My bathroom was covered in mold and mildew. No hot water in the sink. No soap. No clothes iron. Toilet would not flush. Unreliable internet. My room had an insect infestation and I was bitten several times during the night. No television. Howling cats roam the halls at night.The “kitchen” is a converted metal oceangoing container set outside in the side yard. On the way to the kitchen you will negotiate dog vomit on the steps and then starving dogs around and inside the container/kitchen. Food was cold and poor quality. I suffered nausea and diarrhea. Trash is piled in areas within 200 feet of el Secreto. Rats and other rodents infest the garbage dumps. I have PHOTOS. HAPPY TO SHARE. I was scheduled for a four night stay on my business trip. I complained to the manager the first morning. He promised a refund the full amount for the remaining three nights. As of this writing, and after several attempts to contact the manager, I have received no refund.
1 out of 5
by A traveller

Posted Jan. 1, 2024 on Expedia
We were informed by the property that our reservation was canceled. I am extremely upset and annoyed. We weren’t informed by Expedia about this “cancellation”.
1 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 30, 2023 on Expedia
5 out of 5
by A traveller

Posted Jul. 13, 2023 on Expedia
Everyone was so nice, welcoming, and hospitable! All the gentlemen and ladies working there are extra helpful and courteous, they really made our stay that much more enjoyable. The food was delicious, all hand made ro order. The hotel is in a perfect spot at the bottom of Bacalar Lagoon, not too far from the city or the Chetumal airport. It's peaceful and clean!
4 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 29, 2022 on Expedia
5 out of 5
by A traveller

Beautiful and relaxing place!

Posted Dec. 13, 2022 on Hotels
Excellent! Very quiet place with lagoon, friendly and helful staff, padle board and kayak service, breakfast included, restaurant, close to Bacalar town, free inside parking. Special thanks to Esteban; there was an incident with booking one of our rooms, they worked out to gave us the refund in meals credit 👍
3 out of 5
by A traveller

Posted Dec. 3, 2022 on Expedia
The name is misleading- it suggests you are staying in Bacalar, when in fact you are quite far away! Staff was very helpful but the apartments need a lot of work. Mold and mildew was rampant! Restaurant is overpriced!
5 out of 5
by A traveller

This traveller left a rating score only Posted Nov. 24, 2022 on Expedia
1 out of 5
by A traveller

This traveller left a rating score only Posted Oct. 24, 2022 on Hotels
5 out of 5
by A traveller

Posted Aug. 19, 2022 on Expedia
The service was great, the food was good, and everyone was kind.