Hilton Astana, Astana: Room, Prices & Reviews

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Family-friendly 5-star hotel with outdoor pool

Choose dates to view prices

Dates

October 2024

November 2024

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Hot tub

Pool

Bar

Room service

Breakfast available

Gym

Explore the area

Heydar Aliyev Street 14, Astana, 010000

EXPO 2017
8 min walk
MEGA Silk Way
10 min walk
Astana Arena
4 min drive
Astana (NQZ-Nursultan Nazarbayev Intl.)
15 min drive

Room options

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room, 1 King Bed

36 sq m
Sleeps 3
1 King Bed

Suite, 1 King Bed

50 sq m
Sleeps 3
1 King Bed

Deluxe Room, 2 Single Beds (Expo View)

40 sq m
Sleeps 3
2 Twin Beds

Junior Suite, 1 King Bed

Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible

35 sq m
Sleeps 3
1 King Bed

Family Room, 2 Bedrooms

70 sq m
Sleeps 6
3 King Beds

Deluxe Room, 1 King Bed (Expo View)

35 sq m
Sleeps 3
1 King Bed

Suite, 1 King Bed

85 sq m
Sleeps 3
1 King Bed

Deluxe Suite, 1 Bedroom

85 sq m
Sleeps 4
1 King Bed

Executive Room, 1 King Bed

32 sq m
Sleeps 3
1 King Bed

Executive Room, 2 Single Beds

40 sq m
Sleeps 3
2 Twin Beds

Suite, 1 Bedroom

70 sq m
Sleeps 4
1 King Bed

Presidential Suite, 1 King Bed

210 sq m
Sleeps 4
1 King Bed

40-inch Smart TV with digital channels, TV, MP3 dock

Executive Suite, 1 King Bed

97 sq m
Sleeps 4
1 King Bed

Executive Room, 1 King Bed

35 sq m
Sleeps 3
1 King Bed

Deluxe Room, 2 Single Beds

35 sq m
Sleeps 3
2 Twin Beds

Suite, 1 Bedroom

50 sq m
Sleeps 3
1 King Bed

Executive Room, 2 Single Beds

35 sq m
Sleeps 3
2 Twin Beds

Similar properties

Pool

Spa

Pet-friendly

Kids pool

per night

CA $187 total

includes taxes & fees

12 Oct - 13 Oct

About the area

Astana

Yesil District stay.Within a 10-minute walk of this Yesil District hotel, you'll find EXPO 2017 and MEGA Silk Way. Saryarka Velodrome and Astana Arena are also within 3 miles (5 km).

What's nearby

EXPO 2017 - 8 min walk
MEGA Silk Way - 10 min walk
Astana Arena - 4 min drive
Bayterek Tower - 7 min drive
The US Embassy and the Consulate in Kazakhstan - 10 min drive

Getting around

Astana Railway Station - 38 min drive
Astana (NQZ-Nursultan Nazarbayev Intl.) - 15 min drive

Restaurants

‪Starbucks - ‬10 min walk
‪Dark Side - ‬19 min walk
‪Пинта Bar & Grill - ‬4 min walk
‪Starbucks - ‬4 min walk
‪Korean House - ‬6 min walk

About this property

Hilton Astana

Family-friendly 5-star hotel with outdoor pool

Hilton Astana offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business center and 9 meeting rooms. Event space at this hotel measures 7535 square feet (700 square meters) and includes conference space. A children's pool, a spa tub, and a fitness center are also featured at the luxury Hilton Astana. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Astana hotel.

253 guestrooms or units

2 bars or lounges

Meeting rooms

7535 sq ft of conference space

700 sq m of conference space

Built in 2017

Deli

Terrace on the roof

Business facilities

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Concierge

Wedding services available

Convenience store

Gift shop

Newspapers in lobby (free)

Elevator

Smoking in designated areas

Dining venue

Hilton Astana offers 253 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. 40-inch Smart televisions come with premium digital channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Eforea spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Russian, Turkish

Property amenities

Family friendly

Children's pool
Free cribs/infant beds
Grocery/convenience store
Indoor pool
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Wheelchair-accessible parking and van parking available
24-hour roundtrip airport shuttle (surcharge)

Food and drink

Continental breakfast available for a fee daily 7:00 AM–10:30 AM: KZT 10000-10000 per person
1 restaurant
2 bars/lounges
Free reception (select days)
24-hour room service

Things to do

Children's pool
Fitness center
Full-service spa
Indoor pool
Outdoor pool
Sauna
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices in meeting rooms
Bathroom emergency pull cord
Elevator
Elevator door width (inches): 43
Grab bar near toilet
Toilet grab bar height (inches): 33
Handrails in hallways
Hallway handrail height (inches): 34
Handrails in stairways
Stairway handrail height (inches): 37
Sign language-capable staff
Stair-free path to entrance
Thin carpet in room
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 41
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair accessible (may have limitations)
Wheelchairs available on site

Room amenities

Entertainment

40-inch Smart TV
Digital channels
MP3 dock
Premium channels

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Free cribs/infant beds
Heating
Memory foam mattress
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

2 bathrooms
Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Soap
Toilet paper
Towels

Food and drink

Electric kettle
Free bottled water
Free tea bags/instant coffee
Minibar

Children's slippers
Connecting rooms available
Desk
Desk chair
Guidebooks/recommendations
Individually decorated
Individually furnished
Iron/ironing board
Laptop-compatible safe
Phone
Restaurant dining guide
Slippers
Soundproofing
Turndown service
Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Wednesday, Thursday, and Friday:

Spa tub

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hilton Astana

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are available for KZT 5000.0 per night.

Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately KZT 10000 to 10000 per person
Airport shuttle fee: KZT 11000 per vehicle (one-way, maximum occupancy 3)
Rollaway bed fee: KZT 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Children stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Hilton Astana Hotel Nur-Sultan

Hilton Astana Hotel

Hilton Astana Nur-Sultan

Hotel Hilton Astana Nur-Sultan

Nur-Sultan Hilton Astana Hotel

Hilton Astana Hotel Nur-Sultan

Hilton Astana Hotel

Hilton Astana Nur-Sultan

Hotel Hilton Astana Nur-Sultan

Nur-Sultan Hilton Astana Hotel

Hotel Hilton Astana

Hilton Astana Hotel Nur-Sultan

Hilton Astana Nur-Sultan

Hotel Hilton Astana Nur-Sultan

Nur-Sultan Hilton Astana Hotel

Hilton Astana Hotel

Hotel Hilton Astana

Hilton Astana Hotel

Hilton Astana Astana

Hilton Astana Hotel Astana

Hilton Astana Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Gordon

15 Apr 2024

Stayed 1 night in Apr 2024

4/10 Poor

paul

Business traveller

25 Mar 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

A very modern hotel reminiscent of Dubai however was more like a mausoleum, very few guests and many staff! Dining was limited to a restaurant on the 9th floor where food was bland and expensive or the ground floor lobby bar where the food was interesting....how can you not cook a burger or Chicken Kiev correctly? Rooms were so hot set at 28C complained 3 times and told they were winter settings and couldnt be altered!

Stayed 6 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family

7 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

10/10 Excellent

Natalie

10 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Swimming pool sauna; breakfast is also good; staff is great

Stayed 1 night in Dec 2023

10/10 Excellent

Maxim

10 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Stayed 1 night in Dec 2023

10/10 Excellent

yevgeniya

Travelled with family and small children

19 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Always choose this hotel ! The best option you can have ,everything is close ,shopping ,dining etc.We enjoyed weekend with my family .Spa is just perfect ,staff is amazing.

Stayed 2 nights in Nov 2023

10/10 Excellent

Olga, Toronto

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group

8 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice pkace to stay. Staff speaks good English

Stayed 2 nights in Sep 2023

10/10 Excellent

Kristina

24 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2023

6/10 Okay

Valentina

Travelled with family and small children

24 Jun 2023

Overview We have a good time. However, it is not five stars hotel. UnfoUnfortunately, we were disappointed by the pool and SPA services. The steam room does not have steam at all. The pool has so much chlorine, and the towel is limited. One remarkable thing is breakfast. Don`t pay extra money for Longe Club. It is not worth it at all.

Stayed 5 nights in Jun 2023

2/10 Terrible

ersen

24 Jun 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Too many unfortunate incidents happened, Staff managed to add more to our already ruined staying in Hilton Astana , But as i stay more i learned that i should blame the staff The Hotel Manger lady needs to learn her self first how to do her job then try to train staff ! Our last day we are checking out when we look at the bill we were charged for mini bar that we never used anything from it we were charged for interest that supposed to be Free Still didn’t receive any refund for these charges! Lost all my trust to the Hotel ! All this things happened to us can’t be coincidence! They managed to ruin everyday of our stay and the Manager lady offered us Free taxi to Airport about 15min drive . I wish she didn’t even offer that made us even more upset! I spend fairly good enough money for my stay food drinks massage i would not mind to spending more but not worth to spend there , The manager lost us forever we would be keep coming back to the Hotel unfortunately we won’t! Everyday something is happening to us not supposed to happen She didn’t even bother to come to apologize her self instead offered taxi ride thank you great way of running business.Congratulations you lost potential future regular customers i would do my company meetings there too but now i ll take my business somewhere else. Thank you again you could not ruin more that some guests stay!

Stayed 3 nights in Jun 2023

6/10 Okay

Ronald, Chapel Hill

Travelled with family and small children

16 Jun 2023

Liked: Cleanliness, property conditions & facilities

This hotel is reasonably new with clean spacious rooms but, judging from our experience, must still be in the "break-in" stage. Many problems, some dealing with safety. 1. The area around the pool is very slippery and dangerous for falls. I was walking slowly and cautiously, but still almost fell. My 4-year-old fell and hurt his knee. 2. Same issue with the shower. The floor tiles were same as the wall tiles, instead of non-slip. 3. The "do not disturb" lights are totally ignored by the staff. 4. The air conditioning is totally under-powered. In the morning with the sun hitting the windows in the summer, the room temperature rises to 28, with the thermostat set at 22. Keeping the drapes drawn helps, keeps it at 27. 5. Twice I needed my room key replaced, and the staff at the front desk never asked for any identification. This is a serious security issue. I asked the second time if my photo was on the staff member's computer screen, but was told "no" so the issue is real. 6. The sink in one bathroom had a defective stopper, which when closed would not open, unless pried up with a knife. The same sink had a slow dripping leak under the sink, but these were fixed within 24 hours. 7. The lower-level staff, delivering items to the room (other than room service) do not have a command of English. Typical example, one young man knocked on the door to deliver two ball-point pens to the room. We had not ordered them, so I tried to hand them back while saying we ...sorry, out of space

10/10 Excellent

Hong

18 Apr 2023

Stayed 4 nights in Apr 2023

10/10 Excellent

yevgeniya

Travelled with family and small children

24 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Всегда выбираем только этот отель ! 10 из 10 ! Начиная от места нахождения и заканчивая уровнем обслуживания все идеально !

Stayed 1 night in Feb 2023

10/10 Excellent

Tibor, Hayden

Business traveller

26 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

beautiful architecture, great staff

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with family

22 Oct 2022

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Stayed 3 nights in Oct 2022

8/10 Good

Kristina

Business traveller

23 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand hotel in a great location, just few hiccups

A beautiful hotel in a great location. Room was spacious, bed comfortable. As hotel is big, you need to be careful which lift you use to have it closest to your room. Reception did not advise me that and i ended up dragging my heavy suitcases quiet a long way. Mini bar was empty (even though at check out I was asked if I used anything from it). Breakfast is started to be tidied up 5-10min before end time which feels a bit uncomfortable. If you come last minute, some food might be already gone and not re-filled. I also had a call at 5.53am asking if I had issues with fire alarm?! not great way to be woken up.

Stayed 1 night in Aug 2022

10/10 Excellent

NATALIA

Travelled with family

20 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel, very comfortable room, fantastic breakfast, polite and caring staff.

Stayed 2 nights in Aug 2022

10/10 Excellent

Marina

22 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All.

Stayed 2 nights in Jul 2022

8/10 Good

Brandon

Travelled with partner

19 Jul 2022

Liked: Cleanliness, staff & service, amenities

The property and staff were all great and helpful, the only problem I had was 2 out of the 10 days I was there they had no electricity with no hot water and nothing for the inconveniences.

Stayed 9 nights in Jul 2022

10/10 Excellent

Peter

Business traveller

24 Apr 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Apr 2022

10/10 Excellent

yevgeniya

Travelled with family, Travelled with family and small children

10 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Останавливаемся втором раз с семьей ,очень хороший отель ,расположение и персонал ! Stay at this hotel for a second time ,nice facility,friendly staff,in the libby they have kids corner ,so little one can play while parents eats,spa is amazing ,has kids pool too ,little dip but it’s ok .So great place for both,family and business.Highly recommended.

Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family

29 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2021

8/10 Good

Dmitri

11 Oct 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Instead of king size bed, was offered two double

Stayed 1 night in Oct 2021

8/10 Good

Amy

27 Sep 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Stayed 1 night in Sep 2021

10/10 Excellent

yevgeniya

12 Sep 2021

Stayed 1 night in Sep 2021

Hilton Astana

Choose dates to view prices

Photo gallery for Hilton Astana

Reviews

Wonderful

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Expo View)

Deluxe Room, 2 Single Beds (Expo View)

Junior Suite, 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

View all photos for Deluxe Room, 1 King Bed (Expo View)

Deluxe Room, 1 King Bed (Expo View)

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

View all photos for Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

View all photos for Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

Similar properties

Sheraton Astana Hotel

About the area

Astana

What's nearby

Getting around

Restaurants

About this property

Hilton Astana

Languages

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as