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DoubleTree by Hilton York

4.0 star property
4-star hotel near Shambles

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Photo gallery for DoubleTree by Hilton York

Exterior
Exterior
Cafe
Property grounds
Courtyard

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
St Maurices Road, York, England, YO31 7JA
  • York St. John University
    ‪4 min walk‬
  • Shambles
    ‪5 min walk‬
  • York Minster
    ‪6 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪57 min drive‬

Room options

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible

In-room safe, individually decorated, desk, blackout drapes

Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

In-room safe, individually decorated, desk, blackout drapes

Family Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Cosy Room)

In-room safe, individually decorated, desk, blackout drapes

Room, 1 Double Bed (Cosy Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Duplex)

Room, 1 Double Bed (Duplex)

Room, 1 Double Bed (Duplex)

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (2 Rooms)

In-room safe, individually decorated, desk, blackout drapes

Family Room (2 Rooms)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception

Radisson Hotel York

Free WiFi
Restaurant
Air conditioning
Gym
4.3 out of 5, Excellent, (1013)
The price is CA $206
per night
CA $247 total
includes taxes & fees
18 Feb - 19 Feb
Radisson Hotel York

About the area

York

City center retreat .Within a 10-minute walk of this The Groves hotel, you'll find Shambles and York Minster. Merchant Adventurers' Hall and Jorvik Viking Centre are also within half a mile (1 km).

What's nearby

  • Shambles - 5 min walk
  • York Minster - 6 min walk
  • Jorvik Viking Centre - 9 min walk
  • York Dungeon - 10 min walk
  • York Racecourse - 5 min drive

Getting around

  • York Station - 15 min walk
  • Leeds (LBA-Leeds Bradford) - 57 min drive

Restaurants

  • ‪The Black Swan - ‬6 min walk
  • ‪The York Roast Co - ‬5 min walk
  • ‪200 Degrees Coffee - ‬6 min walk
  • ‪The Snickleway Inn - ‬3 min walk
  • ‪The Old White Swan - ‬5 min walk

About this property

DoubleTree by Hilton York

4-star hotel near Shambles
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 4 meeting rooms are available.

Public spaces have free WiFi. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton York.

Smoking is allowed in designated areas at this 4-star York hotel.

  • 1 building
  • 143 guestrooms or units
  • 4 levels
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton York offers 143 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Italian, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 984 ft (GBP 15.00 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 14.95 for adults and GBP 7.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 14.95 for adults and GBP 7.50 for children
  • Nearby parking fee: GBP 15.00 per day (984 ft away)
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Monkbar Hotel York
Monkbar York
Monkbar
Hotel Monkbar
DoubleTree by Hilton York York
DoubleTree by Hilton York Hotel
DoubleTree by Hilton York Hotel York

DoubleTree by Hilton York Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1004 reviews
Rating 8 - Good. 306 out of 1004 reviews
Rating 6 - Okay. 167 out of 1004 reviews
Rating 4 - Poor. 97 out of 1004 reviews
Rating 2 - Terrible. 44 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in a great location. We had a well fitted disabled room in the Town House adjacent to the hotel.The bathroom was perfect with a shower, bath and lots of handles and there were 2 double beds. There was a bed and bowl for our dog with dogs allowed in most of the public areas of the hotel. Great staff, service and food too.
Stayed 2 nights in Nov 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large family room
Lovely stay. Gorgeous large room for a family room - 2 doubles plus a cot. Felt really accommodated with young children. Just be careful that there are 5 Hilton’s in York so we went to the wrong one initially 🙃
Stayed 1 night in Nov 2024

6/10 Okay

Robin

Hilton York
Front staff friendly. Had room upgrade to deluxe room 220. Nice entrance bar and lower floor . Unfortunately the lifts was out of order and we was on the second floor. Breakfast was not to standard to the Hilton hotels we stop before with.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Absolutely lovely hotel situated within easy walking distance of the minster and the shops. Hotel room was clean and cosy. Tea and coffee station which is always my favourite and warm cookies on arrival! Would definitely stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visited as a special occasion. Mentioned this to the guy on reception when checking inn. Had a few surprises in our room! Breakfast good, beds comfy. A great location for exploring york.
Stayed 2 nights in Oct 2024

8/10 Good

Neil J

Stayed 1 night in Jul 2024

10/10 Excellent

Catherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
York
Lovely hotel with very friendly staff. Had a very warm welcome and the warm cookies were a lovely touch. Our room was clean and tidy. Struggles to connect to the WiFi. Parking was limited. I had to park across the road at the closest car park
Stayed 1 night in Oct 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

MARION

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

.rs

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Parking chaos
At reception to check in as we couldn't find a parking space. There was a receptionist who had long blond hair and had only started the job a few days earlier. She tried very hard to be helpful and advise us about parking. We had just had a very long journey and was tired and stressed. The other receptionist was not as good. Spoke quite rudely to me and when i said i wasnt happy that we had to another car park and pay £20 and then move the car at 8am or pay even more she said well we would have chaged you £50 to park in here. I find this disgusting. We had already paid £245 which i think is far too expensive. To have the cheek to then try and charge £50 to park is disgraceful. Very stressful start to our stay in york. There wasnt even a biscuit to have with our cup of tea when we went to the room. The hotel is lovely and the breakfast was great but the parking situation is ridiculous. My husband then put the car in a space near the entrance door and the receptionist who had been rude said you cant keep it there. Those spaces are just for drop off. There was a car in the next space and it was still there the next morning so they obviously arent just for drop off. The blond receptionist was lovely and she will be an asset to the hotel. The other one needs some training in customer service. I realise that there isnt a lot you can do about the car park but that situation was not good and had a negative impact on us. If guests need to park they should not be asked for £50
Stayed 1 night in Oct 2024

10/10 Excellent

Tamara M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and respectful. The hotel was nice with good amenities. I would definitely stay there again.
Stayed 9 nights in Oct 2024

4/10 Poor

Joanne

Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid Rooms 51-52 above an Indians not a very good smell
Stayed 2 nights in Jul 2024

2/10 Terrible

Paul

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I stay The Double Tree Hylton at least 4nights a year with 2 other quests for over 6yrs visitng York Races. Both rooms stunk of onion bargie also the corridor. There was rubbish left outside of the rooms what was removed after i complained later when we arrived back to ther rooms.We told reception about the smell in the morning to be told we was staying above an indians.When we returned to our rooms on the 2nd night our room door was left wide open by the cleaner. who had tried to remove the onion bargie smell.For next year will definatley not be booking ther again Very disappointed as this was our favourite hotel but not any more
Stayed 2 nights in Oct 2024

10/10 Excellent

M

Stayed 1 night in Oct 2024

4/10 Poor

James

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Noisy all night and we were woken at 6am to doors banging and people running about. All the lights in the hotel had gone off, so we just had to sit and wait for it to get light so we could get up and leave.
Stayed 1 night in Oct 2024

8/10 Good

nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position of hotel was great ; quiet but convenient for walking to shops , theatre & restaurants .
Stayed 1 night in Oct 2024

8/10 Good

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner came back to the hotel after been around the city during the day. We came back to freshen up and get ready for the night time but when attempting to get a shower, we weren’t able too as there wasn’t any hot water. We tried to ring down to reception but no one answered the phone. When telling the reception just before we left the hotel, all they said was they would let the manager know.
Stayed 1 night in Oct 2024

10/10 Excellent

Gulshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely location, clean and friendly staff. The 24 hour gym was an added bonus
Stayed 1 night in Oct 2024

2/10 Terrible

Sindi

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was ice cold upon arrival. We tried to turn on the radiator and that wasn't working. We called reception and they provided us with two portable heaters, as much as I appreciate the prompt alternative, it still took way too long to actually heat the room up.  We wanted to have a hot shower as well as to warm ourselves up to which we discovered we didn't have any at all. Both the water from the tap and the shower was barely even lukewarm.  We was absolutely freezing and about to head out to even colder weather.  We reported this to reception to which they told us they would send someone to our room to have a look, noone showed up. We had rang reception once again and nobody answered the phone.  We had to physically go to reception, baring in mind it was night time at this point and ask for an update to which the receptionist wasn't aware that nobody had come to our room.  I asked them whether or not it would be fixed by at least the time we came back from our night out, they wasn't sure and told us if it wasn't then they would provide us with a different room that isn't what we even paid for. We had a two double bed rooms and we was alternatively offered two separate rooms and would have to be split up. Completely unacceptable. The fact that we had no hot water and no central heating all day is absolutely pathetic, and when it did finally get fixed it was towards the end of the night.  The pillows were absolutely awful, didnt sleep well at all. Very disappointed
Stayed 1 night in Sep 2024

10/10 Excellent

Claire

Stayed 1 night in Sep 2024

6/10 Okay

Hasan

Travelled with family and small children
Disliked: Property conditions & facilities
Need updating and tlc
Stayed 1 night in Sep 2024

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Close to shopping and tourist areas
Stayed 2 nights in Sep 2024