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Malmaison York

4.0 star property
4-star eco-certified hotel near York Minster

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Photo gallery for Malmaison York

Rooftop terrace
Reception
Standard Double Room
Aerial view
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
2 ROUGIER STREET, York, England, YO90 1UU
  • York Minster
    ‪6 min walk‬
  • York City Walls
    ‪8 min walk‬
  • Shambles
    ‪9 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪54 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room

Club Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe

Club Deluxe

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

About the area

York

Bishophill stay.Within a 10-minute walk of this Bishophill hotel, you'll find York Minster and York City Walls. Yorkshire Museum Gardens and York Central Library are also within half a mile (1 km).

What's nearby

  • York Minster - 6 min walk - 0.6 km
  • York City Walls - 8 min walk - 0.7 km
  • Shambles - 9 min walk - 0.8 km
  • Jorvik Viking Centre - 9 min walk - 0.8 km
  • York St. John University - 10 min walk - 0.9 km

Getting around

  • York Station - 4 min walk
  • Leeds (LBA-Leeds Bradford) - 54 min drive

Restaurants

  • ‪Society Lounge Bar - ‬1 min walk
  • ‪Red Chilli Authentic Chinese - ‬2 min walk
  • ‪The Garden Room - ‬4 min walk
  • ‪PizzaExpress - ‬3 min walk
  • ‪West Offices Station Rise - ‬2 min walk

About this property

Malmaison York

4-star eco-certified hotel near York Minster
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Malmaison York also features a fitness center, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star York hotel is smoke free.

  • 150 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Similar properties

Exterior

The Milner York formerly the Principal York

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,342 reviews
The price is CA $135
CA $163 total
includes taxes & fees
Apr 27 - Apr 28
The Milner York formerly the Principal York

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 25 per night)
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Accessibility

  • Elevator

Room amenities

Entertainment

  • 20-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Self parking fee: GBP 25 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 800 out of 1385 reviews
Rating 8 - Good. 359 out of 1385 reviews
Rating 6 - Okay. 143 out of 1385 reviews
Rating 4 - Poor. 59 out of 1385 reviews
Rating 2 - Terrible. 24 out of 1385 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in York
Wonderful stay with excellent service, clean and great facilities.
Stayed 1 night in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Kevin

Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Rory

Stayed 3 nights in Sep 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Stacey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The smell inside the hotel was horrific. Our room smelt like sewage and we couldn’t leave the toilet door open. It’s all we could smell all night. I raised it with reception but they could only offer bleach to clean the toilet. The room was also ridiculously dark, if you’re a female needing to do make up, make sure you take an extra light or vanity mirror with a light. Everything else was fine, the hotel was clean, staff lovely and beds comfortable. It was just a shame we couldn’t sleep because of the smell and couldn’t wait to leave!
Stayed 1 night in Jan 2025

4/10 Poor

Chelsea

Disliked: Staff & service
Stayed 1 night in Jan 2025

4/10 Poor

Jessica

Stayed 1 night in Jan 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Terrible lighting in room
New Year’s Eve stay, had meal in the bar and grill, the food very mediocre, wouldn’t rush back, however the staff in the bar were very pleasant attentive and professional. Paid £25 each for the new year celebrations from 10.30, champagne cheap, and no atmosphere whatsoever, not worth more than a fiver each. The rooms are compact have all you need for a 1 night stay apart from light. Very dark room, the light on the compact mirror didn’t work, to put make up on you had to use the big mirror by the wardrobe for the wardrobe light which is on a sensor, really annoying. The bed and pillows were comfy on a positive. Really wanted to like this hotel but don’t think I’d book here again, you really need to sort the dullness of the rooms out.
Stayed 1 night in Dec 2024

10/10 Excellent

Kar Ho, KOWLOON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2024

10/10 Excellent

Sujoy

Stayed 3 nights in Dec 2024

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Staff & service, room comfort
More NILMaison than Malmaison
Where do I start, ok, the checkin, where I’m abruptly told ‘oh, we didn’t know you were bringing a dog’ - I say ‘well you did as I added it to the booking’ - ‘oh, yes the note, well we don’t read those’ - how is that even my fault. So I’m then told I’ll have to wait to see if a different room is available. Then comes the £25 per night charge. Parking, well let’s just say that’s not a real option, did you book she asks. No, it doesn’t say I have to, oh well, she says, it’s full you’ll have to use the NCP. I explained that I tried to call reception on arrival, I was told ‘we aren’t allowed to answer the phones during checkin times’ - let’s face it, that’s probably the most important time to answer the phone for people lost or needing help! Now to the room, windows don’t open, room roasting hot, aircon is just an ornament, not an operating function. The dog passport is more finger wagging than tail wagging friendliness. Location is great, but service was just appalling.
Stayed 2 nights in Dec 2024

6/10 Okay

Ben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Average
Bed wasn’t overly comfortable. Light on make up mirror didn’t work and not much natural light in the room. Some wood on surfaces was chipped. Good food and drink service
Stayed 1 night in Dec 2024

6/10 Okay

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Mr J N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in York
Room had great views of York Minster and the city, was well equipped and breakfast was excellent. All in all a recommended place to stay at a fair price. Also premium Sky TV channels included.
Stayed 1 night in Dec 2024

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in York
We love this hotel and stay every time we visit York if possible. We have tried several others and none quite meet the standard of the Malmaison. We always book the Club Deluxe rooms as they are very spacious, with separate sitting area and huge bathrooms with separate bath and shower, and little touches like Ferrero Rocher, water and Nespresso in the rooms. The location is great and the staff are always friendly, helpful and professional. Also to note, the cocktails are outstanding!
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Our stay was lovely and we had a very relaxing time. Would be nice if the restaurant clearly displayed breakfast times. The rooms could also do with the option of brighter lights. There was barely any light in the dressing area especially near the mirror.
Stayed 3 nights in Dec 2024

10/10 Excellent

Diana

Stayed 1 night in Oct 2024

10/10 Excellent

william

Stayed 1 night in Dec 2024

2/10 Terrible

mark

Disliked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff were great when we arrived,keeping our luggage until our room was ready allowing us to go and enjoy the Christmas market. We returned around 6pm to collect our room key and luggage
Stayed 1 night in Dec 2024