We stayed here for a friend's wedding that was down the road. The staff were friendly and accommodating. I had emailed in advance about taxi numbers and the possibility of a slightly earlier check in so we could have the keys and drop our bags before the wedding service. They were extremely helpful over email, with a quick and polite response.
Upon arrival, we were greeted by the chef (I can't remember his name, sorry) and he let us into our room, provided us with an iron and even called our taxi for us - he went above and beyond to help us out.
The room was spacious, clean and comfortable. Facilities are good - large shower, good water pressure, nice showergel/shampoo/conditioner. Tea/coffee and a bottle of water to wake up to were great.
We had a lovely stay and if we are ever in the area again, we would stay here.