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Hotel Diplomat

4.0 star property
4-star hotel in Novi Zagreb

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Photo gallery for Hotel Diplomat

Front of property - evening/night
Free daily buffet breakfast
Bar (on property)
Double or Twin Room
Free daily buffet breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping
  • Parking included

Explore the area

Map
35 Horvatova ulica, Zagreb, 10000
  • Supernova Zagreb - Buzin
    ‪4 min drive‬
  • Zagreb Fair Grounds
    ‪5 min drive‬
  • Arena Zagreb
    ‪6 min drive‬
  • Zagreb (ZAG)
    ‪12 min drive‬

Room options

View all photos for Single Room

Single Room | View from room

Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Mövenpick Zagreb

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (213)
The price is CA $143
per night
CA $167 total
includes taxes & fees
26 Feb - 27 Feb
Mövenpick Zagreb

About the area

Zagreb

Novi Zagreb stay.Your stay at this Novi Zagreb hotel places you within 2 miles (3 km) of Supernova Zagreb - Buzin and Museum of Contemporary Art. Park za pse Utrine and Bundek Lake are also within 2 miles (3 km).

What's nearby

  • Zagreb Fair Grounds - 5 min drive
  • Arena Zagreb - 6 min drive
  • Zagreb Cathedral - 9 min drive
  • Ban Jelacic Square - 9 min drive
  • Jarun - 13 min drive

Getting around

  • Zagreb Klara Station - 18 min walk
  • Zagreb Airport (ZAG) - 12 min drive

Restaurants

  • ‪McDonald's - ‬20 min walk
  • ‪Vivas Bar Klara - ‬19 min walk
  • ‪Batak grill - ‬3 min drive
  • ‪Muller - ‬3 min drive
  • ‪Leggiero - ‬3 min drive

About this property

Hotel Diplomat

4-star hotel in Novi Zagreb
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

The business-friendly Hotel Diplomat also features complimentary newspapers in the lobby, dry cleaning/laundry services, and room service (during limited hours). Self parking is free.

This 4-star Zagreb hotel is smoke free.

  • 32 guestrooms or units
  • Meeting rooms
  • Buffet breakfast (free)
  • Deli
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Diplomat offers 32 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Zagreb hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

Croatian, English

Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Minibar

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Diplomat Zagreb
Diplomat Zagreb
Hotel Diplomat Hotel
Hotel Diplomat Zagreb
Hotel Diplomat Hotel Zagreb

Hotel Diplomat Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 59 reviews
Rating 8 - Good. 19 out of 59 reviews
Rating 6 - Okay. 5 out of 59 reviews
Rating 4 - Poor. 2 out of 59 reviews
Rating 2 - Terrible. 3 out of 59 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Carolle, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Arpit Bharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Aug 2024

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, very clean and great daily breakfast
Stayed 1 night in Jun 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Karyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2024

10/10 Excellent

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes from the airport. Nice,modern and clean rooms. The staff was great and breakfast was well appointed. It was perfect for our needs.
Stayed 1 night in Dec 2023

10/10 Excellent

KingYuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Daniel, London

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Joseph S

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in May 2022

6/10 Okay

Elena

Travelled with family and small children
Liked: Staff & service, amenities
Good but not 4 stars . Breakfast was great . And bathroom was nice but uncomfortable beds and old linens. Also the walls were dirty in the room. For one night it’s ok .
Stayed 1 night in Apr 2022

2/10 Terrible

Marguerite

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good hotel, nice breakfast and good staff. Big parking and close to highway exit
Stayed 1 night in Oct 2021

2/10 Terrible

Preslava

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Constructions works Wake you up at 7;00 am
There’s a construction works in the hotel that no one warns you about before or during the checkin. We’ve stayed for 2 nights and we’ve been woken up each morning at 7 am by machines working on site. Not only this but machines been working all day including midday so no one could rest during the day either. Receptionist was rude enough to asks me to pay extra for late check out even though we had the most terrible experience.
Stayed 2 nights in Sep 2021

8/10 Good

Alex

Liked: Staff & service, property conditions & facilities
one overnight stay
The hotel room was a little with dust. Breakfast was not great, we ate at 9:15 and there was not so many food left and they did not refill. Parking is good and free.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good!
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice inside. Looks bad from the outside but don't be put off by this
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

6/10 Okay

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Non functional air con
All good except from the air conditioning which was terrible, i think it was worse to have it on than off, so i just opted to open the window. Having a working air con is paramount to me, for that reason i’m leaving a bad review
Stayed 1 night in Oct 2019

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but breakfast needs improvement
Nice place to stay with large bathroom and two beds. Breakfast needs to be improved however. There was a group of Indian tourist and the coffee machine did not work and the man working there did not seem to try to fix anything. He just said it doesn't work and walked away. No " I am sorry or try other options (express machine at bar?) If you want to bring large groups like this, you must have more staff available for cleaning off tables and replacing juices and fixing coffee machines.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Creepy Hotel
Exterior of hotel looked abandoned. No cars at all in parking lot. We could see lights on in reception and attached restaurant had its door opened. Otherwise we would never had gotten out of car. Room was nice. However there was an odor throughout that was not pleasant. Attached restaurant was beautiful but had NO patrons. Very unusual and highly suspicious.
Stayed 1 night in Sep 2019

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When everything goes wrong
We came into the hotel late in the evening, after a long day of driving. Check-in process took excessively long, and the receptionist barely spoke any English. When entering the room, it felt humid. We didn´t think much of it at first. Then I went to the bathroom, there was an unpleasant surprise in the toilet bowl, there were two hotel glasses one of them probably used, since the wrapper was on the sink, and the other glass was still wrapped. And of course there wasn´t a single towel in the room. We went out to eat, and told the reception that we were missing all the towels. They promised to deliver them, while we were away. Upon our return, when the receptionist saw our faces, I could tell that they had totally forgot about the towels, and now rushed to get them. Back in our room we were about to go to sleep and the room still felt humid, despite AC being on. I took a look at the AC control and it was set to DRY. AC itself was very fancy, in fact it was so fancy that the hotel had locked out most of the functions, and we couldn´t adjust the fan speed. Also the reason for humid feeling in the room was revealed. Was going to bed and noticed 1/3 of the rooms carpet floor was wet. It was the far end and this was the first time I had stepped there. At this point day had been so long, and all our stuff were spreaded, so didn´t have the energy anymore to go ask for a new room. Breakfast was no pick nick either. Many of the things there were constantly out.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was not good. No restaurants nearby. However hotel restaurant was good
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked that it was non-smoking. It was clean. The restaurant had good food. And the staff there was good. The hotel is new. Communication between hotel and taxi service was very good. Pick up from airport was off-putting. We had to get our own taxi which cost us twice as much money and the hotel didn't even offer to comp us. The taxi service afterwards was much more organized, but do to traffic. We ended paying more again. We were told it's a flat fee. So it should be a flat fee. Driver was nice, just fee was a concern. Again, it's a new hotel so there seems to be quite a few bugs to work out. Staff are cordial. No problems there, just learning though. Hotel location is in middle of nowhere. So taxi seems only source of transportation. They say it's 10-15 minutes to city, feels more like 15-20 if traffic is good. Overall..... Hotel is clean. Staff are trying. Nothing phynominal but alright. Price in my opinion a little high. But it is what it is.
Stayed 1 night in Jun 2019

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019