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View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 14 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

  • 10 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 16 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Honeymoon Double Room

Minibar, in-room safe, desk, laptop workspace

Honeymoon Double Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

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About the area

Zanzibar Town

City center stay.You'll be steps from Zanzibar Ferry Terminal and within a 10-minute walk of Forodhani Gardens with a stay at this Stone Town hotel. Old Fort and Hamamni Persian Baths are also within half a mile (1 km).

What's nearby

  • Zanzibar Ferry Terminal - 3 min walk - 0.3 km
  • Forodhani Gardens - 8 min walk - 0.7 km
  • Old Fort - 8 min walk - 0.7 km
  • Shangani Beach - 9 min walk - 0.8 km
  • Slave Market - 10 min walk - 0.9 km

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 21 min drive

Restaurants

  • ‪Passing Show Hotel - ‬2 min walk
  • ‪Meeting Point Cafe - ‬7 min walk
  • ‪Lukmaan - ‬11 min walk
  • ‪Livingstone Beach Restaurant - ‬11 min walk
  • ‪Zenji Garden Café - ‬8 min walk

About this property

Smiles Stone Town Hotel

3.5-star hotel near Zanzibar Ferry Terminal
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Smiles Stone Town Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Zanzibar Town hotel.

  • 24 guestrooms or units
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Dining venue
Smiles Stone Town Hotel offers 24 air-conditioned accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Swahili

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Tax ID - 139962710
This property accepts cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. The tax ID number is 139962710. This property accepts cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher and a security system in each accommodation.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served or allowed at Smiles Stone Town Hotel.

Property is also known as

Smiles Stone Town Hotel Hotel
Smiles Stone Town Hotel Zanzibar Town
Smiles Stone Town Hotel Hotel Zanzibar Town

Smiles Stone Town Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 5 out of 34 reviews
Rating 8 - Good. 9 out of 34 reviews
Rating 6 - Okay. 12 out of 34 reviews
Rating 4 - Poor. 4 out of 34 reviews
Rating 2 - Terrible. 4 out of 34 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

6.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Kentry

Stayed 5 nights in Sep 2024

2/10 Terrible

Ruskin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Now I am checking out. But experience of checking
Worst hotel ever I stay. When check in at night 11:30 they gave Room number 205 & that room already occupied. So I told then they give room 24 triple room was very unhygienic, toilet was unclean, fan not working. I complain but no listen. I already informed at the time of booking that we are vegetarian so provide veg food no egg, then also not provide then I again argue then they provide vegetable.
Bed bathroom
Stayed 1 night in Aug 2024

2/10 Terrible

Ruskin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Worst hotel ever I stay. When check in at night 11:30 they gave Room number 205 & that room already occupied. So I told then they give room 24 triple room was very unhygienic, toilet was unclean, fan not working. I complain but no listen. I already informed at the time of booking that we are vegetarian so provide veg food no egg, then also not provide then I again argue then they provide vegetable. Now I am checking out. But experience of checking out will send soon. And I want my money spend in room want refund by hotel.
Stayed 1 night in Aug 2024

8/10 Good

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local colour
Wonderful architecture and ambience. Older building, no elevator but stairs. Muslim environment but not overly so. Good solid breakfast. If going out after dark travel in a group or request a taxi to the hotspots of town. I love this place but if you want shiny and new with hot and cold running staff, it's not for you. If you want to feel like you are on Stone Town, almost like a local, this is the place to be.
Stayed 2 nights in May 2024

6/10 Okay

Samwel

Nothing
Stayed 3 nights in Feb 2024

4/10 Poor

Victor

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good location, but room very disappointing
Convenient location right at the ferry and close to most things in Stone Town. The air condition worked well and the hot water too. However the room itself was terrible, it had a foul smell of mold, and the bathroom is the smallest I have ever seen in a hotel. The shower is basically on top of the toilet, meaning everything gets wet whenever you want to take a shower there. Breakfast is basic, but somehow alright. For the price you can definitely find better options in town.
Stayed 1 night in Feb 2022

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Smiles Stone Town
We booked this hotel after having read reviews and were a little disappointed considering the price that we paid and the images that we saw. We felt very deceived as you pay a lot for not much. The room itself is basic (images uploaded) with a very hard mattress and extremely squeaky bed - it makes noise with the slightest of movements. The WiFi works well in the lobby area but is poor inside the bedrooms. Also, the breakfast that we paid extra for our convenience was not worth the money considering the options are limited and they were out of many ingredients; for example, they’d only have the egg and toast as part of the full English. The staff on the other hand were great, they were extremely friendly and helpful. They’d go out of their way to help you out! Overall, our suggestions for Stone Town would be to look into a cheaper hotel as all you need is a place to stay or look into an Airbnb as the location and pricing would be more value for money. Everywhere in Stone Town is of walkable distance so don’t worry too much about location.
Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Alright stay
Its an alright place to stay for a night or two
Stayed 1 night in May 2021

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few days, excellent service & great rooms. It was noisy in the area but not too bad that you can't get some sleep.
Stayed 3 nights in Mar 2020

8/10 Good

Robyn, South Africa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful old building Well maintained and renovated inside. Staff were lovely!
Stayed 3 nights in Mar 2020

8/10 Good

Abbas

Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I was supposed to stay in this hotel for two nights. My room was on the ground floor (G01) and it smelled terribly due to big mouldy parts on the ceiling. I talked about the smell with the staff, but they were not able to offer me another room even though they were aware of the smell. The windows in this room could not be opened. When I came back after dinner they had sprayed the room against insects. Three big dead cockroaches were now lying around the bed and in front of the fridge. The smell had also gotten unbearable and there was no one at the reception anymore. Since I could not breathe in this room, I moved to another hotel. The next morning I officially checked out. They did offer me another room for the second night, but after the experience I had, I preferred staying somewhere else. However they didn’t offer me a refund even though they could out rent my initial room and the replacement room in the second night again.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very clean (always clean!!!), excellent staff - they very friendly, great location, breakfast is excellent, All the things in the room were excellent!
Stayed 7 nights in Dec 2019

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair pcice
We stayed 3 nights to explore Stonetown. The location is good for exploring stone town, but a little bit noisy with construction and traffic. Breakfast was good and sheets were clean 👍. Bathroom was not good. Lots of bugs and not separate shower. Aircon not work so good. Price is fair. Good for short stay
Stayed 3 nights in Dec 2019

8/10 Good

Jose R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Sep 2024

4/10 Poor

adnan

Disliked: Cleanliness, property conditions & facilities, room comfort
My stay
The manager did what he could to make it good for me. The hotel is just woren out. The shower was not working and toilet had s bad smell. The hotel is located next to the port of Zanzibar - so there was noise 24/7 from the street - very hard to sleep. The hotel is located close to forodhani park which is convenient.
Stayed 3 nights in Feb 2024

6/10 Okay

Sara Kristina

Travelled with group
Disliked: Property conditions & facilities, room comfort
Det var inte riktigt som bilderna visade, ingen jättehög standard. Det ligger nära en trafikerad gata så ganska mycket ljud.
Stayed 1 night in Jan 2024

10/10 Excellent

HYEONSEOK

Stayed 1 night in Aug 2023

8/10 Good

Katharina

Travelled with family
Liked: Staff & service
Very kind Staff. But it was not possible to get in touch, neither with E-Mail nor by phone. But once we got there, we were very well received
Stayed 2 nights in Jul 2023

10/10 Excellent

Karina

Stayed 1 night in Jul 2023

4/10 Poor

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slitet och usel frukost
Stayed 1 night in Jan 2023